These jerks been stringing me along since may I just now found this and damn guess I'll tell my bank and see what they could do....
Review by Worn3 months ago
Ordered 200$ worth of contacts 4 months ago only got one email back that it was being looked into now email isnt even valid i do not think this is a real company at all!!!
Review by Mahamud3 months ago
Sad to say but they shouldn’t even be getting a 1 star —> last summer I ordered 2 pairs and had gotten the 12 month , they did ship but ended up only being 1 month prescription yet I paid for 12 month , wasn’t happy! then after I ordered right away bc they were very nice contacts , just didn’t get the correct pair , and never received my third pair of contacts. A few months ago I decided to try again because they had a sale and even paid express shipping for them to arrive SOON! never received them either , got emails and FB messages saying they would when they didn’t , all in all very disappointed with this company! DO NOT ORDER FROM THEM , they won’t even give you back your money , only a discount on your next pair when they won’t even ship your previous pair you ordered! RIDICULOUS!
Review by PDXJen3 months ago
I ordered 4 pair of 12 month contacts and never received them ,they said they’ll lol into it and text me they got my order messed up and they’ll be sending them soon . Well. It’s been over a year comtact and now they have no idea what I’m talkin ng anout. So they’re in Australia and there’s nothing you can do. Save your money,you’ll never get your order !!
Review by Schuh Tripmine3 months ago
SCAMMERS!!!!! This Bull**** a**company is a FRAUD!!!!! you order from them n they take ur money n they dont ever send ur product!!! Its been 7 months I been sending emails! asking where are my contacts n asking for a refund!! They just take ur money and dont deliver you s***!! You people are SCAMMERS!!! I hope they shut ur asses down! DO NOT ORDER ANYTHING U WILL BE RIPPED TF OFF!! DO NOT WASTE UR TIME N MONEY!! F***** SCUMBAGS!!!! F*** UR COMPANY!!
Review by Roxxanne3 months ago
Like everyone else.. this company is a top notch SCAMMING operations. I ordered a pair of contacts & solution on February 14, 2019, and have had the same responses as others over & over again. I got real upset and called them out in their constant exact same answers and never any product. Finally, I said I wanted a refund in July, & have been blocked from seeing their site & no further response. Had to Google just to find the reviews, as can't see anything on Facebook site which I ordered..... BIG TIME KARMA!!! for this company ( Now, September 5, 2019 NO ORDER) 😡
Review by Pitso McPate3 months ago
It has been 1 YEAR in October since i placed my order for contacts! I have received many emails with excuses and failed promises that my order is in transit I am so disappointed and upset that i have spent MY money on contacts i have yet to receive and now im not even getting a response at all!!!! SCAM!!!
Review by Courtneey4 months ago
This shouldn't even get 1 star!! This is bull. I too have been waiting for my contacts since April. I emailed for 3 months asking where my contacts were and when I asked for a refund, they answered me saying they had a problem with shipments or some bullcrap like that. They asked if I really did want a refund and since they answered me, I said no and said I will keep waiting, well now I went to email again and there is no such email. I'm calling my bank too. Calling BBB too.
Review by Shirsh4 months ago
Horrible company. Ordered 2 pair contracts June 2018. Its July 2019. Nothing.. requested numerous times to refund my with no response. I can message them on Facebook and was only way they responded for a while. They even "promised" me a year's worth of contracts since I waited so long back in April. Nothing, nada, I just want my money back or my order. If any one files a suit I'll be happy to join in on that.
Review by Coppelia Heilander4 months ago
I ordered 5 pairs of contacts in June or July of 2018 and I still have received nothing! This company is the biggest most shameless scam. I have gotten 15 different excuses over the last year about my package I never received and every time they say it's going to be shipped and it never is. I never saw this website or any bad reviews when I ordered from them and I wish I had :(
Review by Menessa Odzioba4 months ago
I ordered 2 pair 7 months ago. I have sent email after email and all they say is they apologize that they changed the shipping company. Then I asked for a refund and now they deleted their email account,but the frauds keep on posting on facebook!! Dont get scammed that's all this company is!! SCAMMERS!!!! DONT BUY FROM THEM!! Go to stunning lenses they r awesome!!! They will get u ur product!!
Review by Blakk5 months ago
I hate to even give these pieces of SH T one star even thats too much . They take your money and send you nothing making up every excuse they can find. Next week turns into 6 months I placed an order in December . You can file a complaint with the Federal Trade Commission They take online sales or lack thereof very seriously . If you paid with Pay Pal have them step in. I cant believe they are still doing business.
Review by KaBu5 months ago
Scam company who will not deliver product or return your money!! DO NOT ORDER FROM THEM!!
Review by Charlaene Philosof5 months ago
Same as everyone else. Ordered in March of 2019 and it’s August and still no contacts. I get the same response by message or email and the same message they tell me that they hadn’t shipping carrier issues and someone will be dispatched about my order. Why is this place still in business. They are a straight SCAM! DO NOT BUY FROM THIS COMPANY
Review by Shuet5 months ago
I ordered my contacts in October 2018 and its October 2019 already. To be fair, I did recieve the white zombie contacts about two weeks after order them but I was supposed to have 4 more contacts shipped to me.
Been asking to receive an shipping update or tracking number and each month, they promise to fix.
Tried to e-mail them in July and I just recieved a failure to deliver e-mail notification. Last time, I asked to send back the white zombie contacts for a refund since they didn't fulfill their order and now I can't even get ahold of them.
I really want to get my order. Please send me my contacts that I paid for and I will update this review!!! There isn't even a contract number for customer service! And now the website doesn't even work...
It directed me to their new site Opticals Online... Still running the same scam!
Review by Jaladhi6 months ago
🏃🏻♀️RUN🏃🏻♂️ THEY TAKE YOUR MONEY BUT NEVER SEND THE PRODUCT!! THIS PLACE IS TERRIBLE!!!!!!
Review by Zvulun6 months ago
SCAM>>>>>> They took my money and never sent the lenses. Ordered in December and received a email that they had shipped. Never received and will not send any correspondence. Pathetic service...run
Review by Btm Umbrich6 months ago
Terrible company! They won't return any emails and there's no phone number for them. I have no learned to check the reviews prior to trusting an ordering site. The contacts were so beautiful, i waited everyday for a reply email. I'm so disappointed in this company, unicoeye is so much more reliable for contacts! They give updates, give tracking, and actually send you the product you pay for!
Review by DiogoRosa6 months ago
This COMPANY WILL STEAL YOUR MONEY!! They stole $150 from me. I ordered contacts, they never shipped them! There is no phone number and they are next to impossible to reach via email!! PLEASE - do not order anything from these people!!!!
Review by Dother6 months ago
BRIGHT EYES is a SCAM!!! I would like to start a class action lawsuit, since it looks as if I am not the only one who has been scammed. Please DM me on Instagram @ dworkmansavage.
Review by Filifilia Stanfeild6 months ago
Placed an order via PayPal on April 28th. They charged me, but I never received my item, tried to contact them 4 times, they keep saying they'll look into it and then I never hear anything back. Tried resolving it through PayPal but they won't reply through that, either. Did not receive a refund and I'm not holding my breath. My order has to be cancelled first and I've been waiting and waiting. I suspect this company also deletes the negative feedback on social media because I saw several comments warning others (which I wish I would've saw before wasting my money) disappear, as well as my own. Heed these warnings and save your money.
Review by Yooann Chesy6 months ago
I ordered my contacts in October 2018 and its past July 2019 already. To be fair, I did recieve the white zombie contacts about two weeks after order them but I was supposed to have 4 more contacts shipped to me.
Been asking to receive an shipping update or tracking number and each month, they promise to fix.
Tried to e-mail them today and I just recieved a failure to deliver e-mail notification. Last time, I asked to send back the white zombie contacts for a refund since they didn't fulfill their order and now I can't even get ahold of them.
I really want to get my order. Please send me my contacts that I paid for and I will update this review!!! There isn't even a contract number for customer service.
Review by Natpapat7 months ago
I have ordered eye contacts on 2018 november. Still waiting for my order. Have asking to pay back my money, but they are ignoring my Message. Just promise that one fine day i will receive my order.
Email i’ve got on 01.03.2019
Thank you so much for your patience! We are in the final stages of moving all stock to our new fulfillment center as our previous center whom we were contracted with had some issues with getting orders out in a timely fashion. Our new fulfillment center is located in Georgia, USA and is the current industry leader for fulfillment for online brands.
We have communicated our past issues with our previous fulfillment center and the new team has taken this feedback on board and guaranteed us that it will not be an issue going forward. The stock will be moved by early this coming week and all orders will be shipped out in the following days.
We are so sorry that you have had to wait longer than what is acceptable for your order but we can assure you that your order will be shipped over the next few days (tracking will be provided on all orders) and that this will never happen again. We hope you love our products, and if you ever want to order again please reach out for an exclusive discount code for extra savings on top of any promotion we are running on the store.
Email i’ve got on 03.05.2019
This is to reassure you that you will receive your order. We just had some delay in shipping out orders due to our courier issues with the previous one. We are now in the process of catching up with the delay in shipping out orders. You will receive yours very soon.
Review by Semion7 months ago
To bad there isn’t a minus star rating. This company is a scam and will steal your money. I order 2 pairs of contacts which I never received. Got several responses to emails about order status. Always excuses, delivery service messing up, moving facility and everything is behind schedule, etc. Now the email address can’t be found. And the do block you from commenting on their social media adds if you speak out negatively about them. They deleted my comments and blocked me. Do NOT do business with this company.
Review by Kirpal7 months ago
Seems like a scam!! I ordered January 26 2019, just one pair to get a feel for this company. It is now March 7 2019 and I have not received my order even tho I received an email stating they had shipped with no tracking number. I sent 3 emails to the address listed on the website and none of them have been answered. I had to go to their Instagram page and send them a message. Finally I got ahold of someone, they told me they were in the process of moving their company to Georgia in the USA from Australia and I would receive my order in a couple days as they moved my order up to priority, that was 2 weeks ago. Still have not got my order. Think I’m out my $30. Think I’ll try the eye candy company b/c this one is clearly a scam and a poor example of a competent company