So I haven't ordered yet because I did research, and I'm here to share my research because it seems to me that people should know what they're paying for. I can't find anywhere else to post this, so here we go. I never take a business at face value when they say they're saving me money. I googled each wine they suggested for me and noticed a few strange things about the "wineries" that offered these wines.
First of all: there was no actual address or names given in the contact section of each winery's site. A real winery will proudly display where they are at, and who to contact.
Second: Every website for each wine looked nearly identical. Even the price was identical, with free shipping on 6+ bottles of wine.
That's right. Bright Cellars is pretending to sell you hand picked wines from different wineries, but really it's just their wine with a different label and website. As a wine enthusiast, it seems to me that this is cheating the consumer out of the true experience of wine: history, authenticity, and diversity.
Furthermore: If you take them up on their offer of 5 wines for $38, that drops the price of each bottle down to $7.60. Sure, once in a while you can get good wines for that price. The undiscovered underdogs tilling away in their vineyards alongside family to make a mark in the world based on passion alone. To produce good wine. These are the guys who surprise you with their bottle of $8 wine in the grocery store.
Bright Cellars? We don't know where the grapes come from, who the vintner is, or even what kind of barrel was used. It doesn't seem like that big of a leap to me to assume that their wine, at $7.60 a bottle, won't be that good, and I can see the other reviewers who forked over their hard earned cash tend to agree.
Review by Biprajit2 months ago
WHATEVER YOU DO DONT BUY FROM BRIGHT CELLARS!!!!!. Go for wine awesomeness or something because they are HORRIBLE. I've never been so annoyed. I put in an order for wine and cheese 3 weeks before my event that I was giving. First off I work mornings so I just had my wine shipped to my office which doesn't open till 10am but they attempted to deliver the package at 9am twice and stopped attempting to ship it all together. The last attempted to ship the wine the truck showed up and it was never delivered because "the wine was on the manifest but the package wasn't on the truck". They never tried to deliver it again. Then once the cheeses were shipped I tracked it for 3 days and when it finally was delivered I saw they had it delivered and sent back to the sender!!! Why, I have no idea but I cannot make this up!!! After I called customer service they reshipped the cheese and wine but the cheese showed up and the wine never did. I had to go out and buy wine from in store for my event!! So I called and asked for a refund for the wines since I had been calling and things still couldn't be figured out but then they tell me there's a $25 nonrefundable fee!!! Bull$#*! right? I payed $86 but saido well just refund me the amount minus the 25. When the refund came through I was only refunded half the amount and I called them days ago to see where the rest of my refund is and I'm still waiting!!!!! Do NOT buy from bright cellars, save yourself the headache I promise wine awesomeness is better.
Review by Pukoherangi3 months ago
An adult 21+ years of age or older needs to sign for this delivery, so I had my former shipped to my friend's office where somewhere is always available during the day.
After several false notifications from Bright Cellars that my order was "out for delivery", my order never arrived. It was always one excuse after the other. So, I finally asked them to cancel the order. Bright Cellars then informs me they will charge me $25 to return the wine I never received!! I would avoid this company based on their awful customer service. I cannot speak about the wine, as I never received it. Disappointing!
Review by Qzone3 months ago
I received my first box today and I was initially very pleased by how nicely packaged it was. The bottles were nicely presented and very well protected. However... I tasted three of the six wines with my family and they taste suspiciously similar. I feel scammed. It seems they bottle the wines themselves and then just use the different stickers to brand them differently, but it's quite strange for wine to taste so similar and have the exact same color. I have a decent selection of whites and there are clear variations in the depth of their golden tones, except for the 5 (6th bottle was a Rosé) I received from Bright Cellars that look just identical. What's going on?
Review by Fieldhouse4 months ago
Bright Cellars has an initial offering that would seem to be reasonably priced until you get the wine, and it at least has the varieties right but all of cheapest quality. Then, if you forget and don't cancel right away, they send the regular price shipment and you are out a huge markup of 90 plus dollars for 4 bottles of low quality wine. During the cancellation process the CSR admitted the subscription wasn't for people that knew about wine quality. To be very clear, even the lower introductory shipment is not a bargain - better wine can be had at your local store for less money. There isn't any incentive to get the deal on the first shipment or have anything whatsoever to do with Bright Cellars.
Review by Rompec Regole4 months ago
The wines were decent - probably mildly more expensive than they were worth, but overall, the convenience factor was pretty nice and I liked the wines.
However, I'll be traveling for 4+ months soon, so I don't want to send wine to my empty apartment (logical, eh?), so I tried to find a cancellation option.
First off, I couldn't find information *anywhere* on their website or on my account dashboard for how to do that. I had to Google search and find the right email to send my request to. After emailing them, saying I'd like to cancel, they said they couldn't do that unless I give a tentative "reactivation date" where they will automatically start sending me wine again.
Genuinely, I wouldn't have written this review had it not been for the wildly scammy notion that they would hold my account hostage and not let me cancel a subscription.
I'm rooting for a better, more customer-centric company outcompete these guys! Until then, just go to Trader Joe's or sign up for Winc (much better wine anyway).
Review by Cartu Scheibla5 months ago
I was happy with the service until I had to make a change to order--I tried to cancel or hold the December shipment since I would be out of town at the delivery time. Despite the website seeming to think I had successfully placed the hold the order shipped and was a huge hassle dealing with the package when there was no one home to sign for it. I called to talk to customer service about the error and they said there was nothing they could do. At that point, I canceled my subscription and thought the issue was at an end. Then today, mid-June, I received an email saying my order was out for delivery! Apparently, they had just placed a five-month hold on the account. So now I have wine I didn't select, another delivery to figure out, and a charge on my credit card. When I contacted customer service I was told the representative was "very limited on what [he] can do in terms of this order" and offered no options to return or otherwise resolve the issue nor remuneration. I don't think they deserve the one star required to be able to post a review. Avoid ordering from this company as it's not worth the major hassle when you need to edit or want to cancel your order or stop using the company.
Review by LCami Palleros5 months ago
Opened a bottle of Bright Cellars wine - 4 months after receiving it, having kept it in proper storage conditions ... was rotten, tasted and smelled like vinegar ... Bright Cellars refused to refund or replace it because their Terms and Conditions limits customer returns / satisfaction to 30 days. In addition, whether or not to even honor those 30 days is at their discretion. I explained that not everyone drinks all of their wine within 30 days, and without opening it and trying it, I would have never known it was bad. They didn't care. So, in the end, they only guarantee their wine for 30 days, at their discretion. Buyer Beware.
Review by Calis6 months ago
horrible, undrinkable wines, and the algorythm for determining your tatses is a joke. Nooo!!!! must be a scam to unload horrible vintages. No sommelliers here.
Review by Riixo Fanboy7 months ago
In your account setting/summary, it does not mention anything about shipments of wine or if you are locked into a reoccurring charge. You must email them to cancel your order. This company has a "Scam Artist" feel, I would not order from them or set up an account if you haven't already. As far as their wine. It is overly expensive and not very good quality. It is obvious they are trying to sell cheap wine and make you think that it is quality wine.
Review by Kholiwe Pericoli8 months ago
Tried to cancel my account after getting more shipments than I planned on. Tried to cancel my account, had to send 4 emails back to the "wine concierge" just to get the response "At this time as mentioned, we're currently unable to arrange indefinite holds (only temporary), as our system does require a tentative reactivation date. Because of this, I went ahead and put your account on hold for the next 6 months. Your next order will now process on June 5th, 2019." They just wait until you forget about your account to charge you more.
Review by Kienast8 months ago
Very surprised pleasantly with the quality of liquors this is most adversiable and wine taste is best. Staff that would be super attention . Enjoying the wines they have chosen for me. I would reccomended to the family and friends.
Review by Ploypailin9 months ago
Everything from signing up, to receiving wine, to even canceling my membership due to finance issues was a good experience. Definitely recommend.
Review by Classylady9 months ago
It is extremely difficult to cancel service, which is the reason I would tell people to stay away unless you have no problem getting this service indefinitely. I've tried multiple times and even told them I'm MOVING OUT OF THE COUNTRY, and they still are trying to just put my account on a hold....
It seems they are trying to be helpful and flexible, but I don't appreciate not being allowed to cancel my account.
Review by Minis11 months ago
They always send me some great tasting wines, but personally I'm not very picky when it comes to wine. I just wish they could send more, sometimes four bottles is just not enough...
Review by Northville1 year ago
I could not continue do to non- associative health reasons. This is a 5 star operation. Try it ! Customer service personalized and a phone call away.
Review by Joohyung1 year ago
If you know anything about wine, you will steer clear of this subscription. The wines are bought from Wine Direct for about $3.00-$4.00 and are sold for $15 min.
They also cannot give any information about the vineyards where they get the wine or how it's grown, because the don't even have that information. Sad.
Review by Kudzanayi1 year ago
I had placed an order but didn't receive it all. They offered to send it out with my next shipment, so in a month. It has been 3 months but haven't receive the rest of the order or a refund. The company was quick to ask me to review the wines, but not quick to remedy a complaint. They weren't sure if I still wanted the rest of my order even though I had paid for it because I cancelled my subscription. Would you really want to keep a subscription when you don't know if you will receive the items?
Review by Mordechaj1 year ago
The algorithm that they use to try and match you to wines is so rancid and off base that the initial (introductory) bottles were so bad two went immediately down the drain, two we tried for almost and month to cook with and after destroying three meals they also went down the drain and the last one we just threw out without opening.
Even if they gave the wine too you free it would be over-priced
The second order (sent after we had actually tried unsuccessfully to cancel- Sitting on hold for 15 minutes only to be transferred to voice mail on two separate occasions.) We were even more disappointed then with the first.
Review by EMundy1 year ago
The wine is fair at best. You get the same bottles every month and they taste cheap. Many times I have poured them down the drain.
My problem is trying to cancel the subscription . I have called, emailed and even tried snail mail. Look on their website there is NO WAY TO CANCEL YOUR SUBSCRIPTION...once they get your credit card BEWARE. I am still trying to cancel my subscription. The wine is bad
Review by Paisano1 year ago
This company is amazing. The customer service team is incredibly helpful and I even found a new wine varietal that I love but had never heard of called Bonarda. I'm a mom of 3, so I really appreciate that they help me get out of my comfort zone and try wines I wouldn't take the time to choose on my own. A little box of me time every month!!
Review by Mshkn Zabawa1 year ago
Great wine good price point, super helpful concierge service. Always there when you need something especially to help update wine cart
Review by Anic1 year ago
I was skeptical at first of my wine selection chosen for me. However, my wines ended up being delicious and they made me being to be a bit mor adventurous with my wine types. I ended up having to cancel my subscription for financial reasons. The wine concierge that helped me postpone my account was extremely helpful and kind. If a monthly shipment isnt for you, they do have bimonthly and quarterly shipments available. I have nothing but good things to say about this company. I HIGHLY recommend trying it.
Review by Damiyan Bic1 year ago
Took the quiz and of all the wines they said I would like, there wasn't one that I would like (at least based on other wines of those types). They pointed me towards light, fruity wines, when I like only full-bodied, dry wines (like Cab Sauv and heavily wooded Chardonnay). Definitely not an accurate approach for identifying wines people will like...
Review by Muhaed1 year ago
Bright Cellars gets me through every month. They send quality and unique wines that never disappoint. Its great not having to go to the store and face the challenge of picking out decent wine after a long work week. I just come home and my package is waiting for me! I have recommended their service to all of my friends and fellow wine lovers.