How do I write a review of your product before I use it.
If you want a review of your web site and cart function, it was excellent.
Review by Sumnouw Kaiyalethe1 month ago
Not as sturdy as I expected from Briggs and Riley
Review by Different1 month ago
Always appreciate the ease of getting Briggs & Riley "lifetime guarantee" repairs and replacement products (wheels for rolling briefcase this time).
Review by Stachonah1 month ago
Surprisingly light weight, beautiful, can’t wait to use. Only thing preventing a 5 rating is no inner pockets. Otherwise fabulous. Clearly extremely well made.
Review by LeilaSecret1 month ago
I bought these two pieces of luggage for my husband since we are going to Italy in a few days. I love the quality, durability, and detailing. So happy to have purchased these and I will consider buying some for me in the future. I would love to have this luggage available in a maroon color.
Review by Cmwyatt1 month ago
Bag is beautifully made and highly functional. I utilize my bag as a mobile office and have had plenty of room for all my devices and files. Biggest win...comfort!!!
Review by Apichoke1 month ago
All my orders with Briggs & Riley have been easy, and fulfilled in a timely manner. Their products are the best built and designed travel pieces I own. The @Work Medium Cargo Backpack and Baseline Expandable Cabin Bag being my favorites.
Review by Fazell1 month ago
Although I ordered a monogram on the back pack, it arrived without one. Now I have to go to the trouble to get it fixed.
I have to report that the bag does have a monogram that was not visible immediately. It is placed on the reverse of the small detachable tag that says B & R. So I made a mistake in my earlier review. Not sure I would pay for this again.
Review by Xeiqu1 month ago
Disappointed by the ballistic nylon exterior. It doesn't look like a bag that costs over $500.00. I will be returning this item. On the plus side the wheels work well.
Review by Efg Fowope1 month ago
Wonderful experience. I recently purchased the international Baseline roll aboard spinner while in Los Angeles and hesitated about getting the two wheel rolling cabin bag that fits nicely onto the top of the bag. When I got home, I decided I wanted to complete the combo for an upcoming trip to Spain, but discovered that my favorite and only extensive Briggs and Riley distributor in my home city had closed and the closest store was 1.5 hours away. It was Thursday afternoon and I was leaving Tuesday morning. I called Briggs and Riley and they waived the shipping fee and got the bag to me around noon on Monday.
The combo is perfect and so easy to pack, carry and keep all my possessions organized, which is a huge help going from hotel to hotel. The combo is easy to handle and replaces my medium Baseline bag.
I’ve owned Briggs and Riley Baseline bags for a dozen years and found they are worth every penny not only on the road for their durability and ease to handle, but also for the company that stands behind their product when damaged... no questions asked, they restore it quickly and well. Always a favorite in quality and customer service. I’ve tried less expensive bags and always came away disappointed. Briggs and Riley bags are built for life, and I mean that in all life’s connotations. Count me a super-fan!
Thank you B & R!
Review by Lanaia1 month ago
Received new bag in a timely fashion
Review by Bbrosh1 month ago
Love my luggage & thanks for sending the name tags!
Review by Moyette Chafee1 month ago
I really like the products Briggs & Riley produces and their online purchasing experience is great.
Review by JennieK1 month ago
Travel a lot domestic & internationally. Needed a suitcase that gives me better option to have a great carry on luggage. Baggage check on can be pricey. Purchased the international luggage with baseline cx feature which compresses to allow items in luggage to compact up to 34% smaller in size. Having a lifetime guarantee is also a great piece of mind.
Review by Rivori2 months ago
Fast customer service that got me exactly the answer I needed. Exceeded my expectations.
Review by Crushed2 months ago
Great products and great warranty.
Review by Bradminster2 months ago
Great customer experience
Review by SpongeBurner DeMarkey2 months ago
I have many of their luggage pieces and they were all great, excellent quality. My most recent purchase (Torq Carryon) was an utter disappointment, very low quality materials and workmanship. I am worried that I won’t be able to return it because I took the tag off. It never left my living room.
The quality should be much better considering they are among the most expensive.
Review by Potolea2 months ago
Luggage came today and it’s absolutely gorgeous! Delivery was faster than expected, as well. Overall, I’m thoroughly impressed and beyond satisfied with my first purchase from Briggs & Riley!!
Review by BirJang2 months ago
I bought Briggs Riley for many reasons but main was lifetime guarantee. After very little use an airline managed to pull off a handle. I went to the website and repairs. The website was terrible. Really just wanted to sell me another piece of luggage. There were no repair shops that I could find and it kept directing me to retail outlets. The ones I called told me they sold the luggage but could not repair and had no idea where it could be done. Finally was able to navigate your site to order a repair kit which cost $10 “shipping”. Maybe I should backcharge Briggs and Riley $100 for my time and efforts. I have yet to receive the repair kit but have taken the inside of the suitcase apart to get it ready to hopefully repair.
I have bought luggage for $50 that lasted longer than this one.
Review by Natsbee Derrow2 months ago
I have had Briggs and Riley bags for some time now. They are terrific. Even had one bag restored after some relatively modest damage from an airline carrier years back. No questions about the warranty and repair! I am finally getting rid of a bag from 30 years ago, not because it isn't intact, but because I wanted to switch to a hard side. Incredible value when you have this type of durability!
Review by Damasceno Bradsby2 months ago
Finding the replacement part was easy and inexpensive!
Review by XBTSolutions2 months ago
everything went fine! thanks...
Review by BMarcello Derrow2 months ago
We had purchased three B&R bags four years ago and they have taken some seriously rough handling without any damage. That convinced us to buy two more. Excellent help from Andrea and fast shipping.