Amazing experience. The team at Brian Gavin Diamonds is extremely professional and knowledgeable. They treat each customer like they are their only customer and they do their very best to ensure that their customers are completely satisfied. The finished product is so much more than we ever imagined. If you are looking for diamonds, there is no reason to go anywhere else. Highly recommended.
Review by JesseBorsje Toprani1 month ago
This is my third purchase from Brian Gavin and this ring was for me. I wanted to replace my original wedding band that my wife gave me at our wedding with one of a more custom design. My wife and I selected a beautiful design and I worked with Emily on all the details. She sent me sizing rings to try on and when the first set of them was still a bit tight, they arranged to send me others to ensure that I had a great fit. They then manufactured the ring and when I received it, it was much better than I could have imagined. The pictures on the website just couldn't do it justice. Thank you Emily for helping me through the process as usual. I love working with BGD and we are happy to be long time customers.
Review by Sinika1 month ago
Although there was a delay in my order, Mr Brian Gavin did not rest until I could hold my desired diamond in my hands. And it was worth it! I have never seen such a fire and brilliance with a diamond!
Many thanks also to Jamie, who was extremely friendly and courteous and always kept me up to date.
Review by Atash1 month ago
During last 6 or 7 years, it's my third purchase from Brian Gavin.
I purchased a ring and diamond studs for my daughter and for myself.
I am in love with Brian Gavin Signature Blue diamonds.
They are absolutely incredibly awesome, the light return is unbelievable. The service is also fantastic: twice my purchases came just in time for my wedding anniversary and for my daughter birthday.
Bottom line: I would never consider any other company for a diamond purchase and would always be very grateful to Brian and Leslie for all they did!
Review by Abdalelah1 month ago
Once again extremely happy with my purchase. Emily made sure I got the order in time for a special occasion. Thank you so much!
Review by Antain2 months ago
Great quality & service. Their estimated time to completion on orders is inaccurate, but definitely worth the wait.
Review by Archon2 months ago
Besides I don’t like to buy rings or that kind of stuff online I have to say I have the best experience buying my boyfriend wedding band with BrianGavin. Not only was beautiful but also it was more than what I expected, I mean prettier than the picture!! I’m so happy with my order and I recommend BrianGavin 200%!! Also the team is very helpful, that will always contact you and keep you posted with every update. Furthermore they send you ring samples to try on before start working on the ring. Devorah Simon and Jamie Carson best customer service ever!!
Review by Kivi Rhemtulla2 months ago
I spent the entire summer researching and shopping for a diamond. I chose to purchase from Brian Gavin Diamonds for several reasons. First, I came to understand the importance of cut quality over the other C's, so after much research, online shopping, and speaking with jewelers I repeatedly heard Brian's name come up. Naturally, I wanted the best I could afford, and Brian appeared to be the bridge between top stone cutting craftsmanship and retail sales. Second, I wanted to purchase from someone with an established reputation who actually had some history in the diamond business. Brian is the 5th generation of jewelers in his family, so clearly he has sustainability and reputation. Lastly, I wanted to see multiple stones of similar quality which I was able to do at their Houston office.
While reviewing the stones, Brian took the time to show me the diamonds through a multitude of instruments which allowed me to see the tiniest of details. As an engineer, I can appreciate Brian's quest for top quality craftsmanship, and as a person who works for a living, I certainly appreciate the price at which I was able to purchase such a high quality diamond. Brian and his team have earned a customer for life.
Now the only thing left to do is propose!!!
Review by Elnet Dajani2 months ago
I asked for a custom ring design, Jamie is a mountain of patience and professionalism, emailing for over 6 months back and forth always there to help me out. Finally i decided on the stone and payed. The ring was ready within the deadline and i had it on my hands 2 days after its completion. The ring design was as expected and the diamond is stunning! Will return in the future for the wedding bands for sure!
Review by Mxmouse Erd2 months ago
So far everything went well with them, I have asked many questions and requests and they always tend to them. Very friendly as well.
Review by NickandKim Haugjarv2 months ago
My questions about diamonds for new stud earrings were answered by Emily quickly, and we had a great phone conversation where she explained the different polish grades that are available at BGD. This discussions definitely helped me make my decision based on what I value most. It took a lot of the guessing out of the whole process. Emily also held my order and shipped it to arrive exactly when I was in town between two different trips. The service definitely has the feel of a small, local business that really cares about your continued patronage.
Review by Ewenee2 months ago
My experience from start to finish was perfect. Jamie was incredible, combining her expertise and my wishes to construct the perfect ring. The end product is simply stunning and I could not be happier. Thank you!
Review by LaToysia Kanabi2 months ago
I purchased a diamond engagement ring from the Brian Gavin Black line. I later purchased a matching wedding band. Both were outstanding. The light performance of the diamond was like nothing I've ever seen. I worked with Emily throughout the process. She assisted me in picking out the right diamond and I truly felt that she was being honest and not trying to simply sell me something or make me spend more than I intended. I called emailed on multiple occasions and always received a prompt and straightforward reply. While the rings were being made, I received updates and glamour shots. I have worked with other online jewelers, but the customer service I received from Emily at Brian Gavin was by far the best.
Review by Kanyarin2 months ago
I am very happy with Brain Gavin. The people (e. g. Emily and Brie) who helped us are very professional. The estimated date of production and delivery were very precise and on schedule. Would definitely recommend to everyone.
Review by Arsewiper3 months ago
I was a bit sceptic to purchase a diamond in the internet.
Quite a bit of research finally brought me to Brian Gavin Diamonds. My priority was the cut which I felt I got in the best quality here - especially using the great videos of the actual diamonds.
My goldsmith was even more sceptic.
Now, after receiving the gem, I am more than happy. The diamond looks like a bright light in daylight and is sparkling as much as I hoped for choosing Brian Gavin. I chose a black by Brian Gavin as I wanted the best cut possible.
Even resting on a black surface inside a room the diamond looks bright and sparkling.
Also my goldsmith, after she has seen the gem, concurred that this was a very beautiful stone to buy.
The packaging was appealing and even included a hand written card - I really appreciated that.
The communication via chats and email was always good, but actually I didn't need a lot of help, I rather had administrative questions.
Delivery to Germany was done by FedEx who offer (after registering with them) to pay the customs by credit card which is quite convenient.
Time-wise I am also pleased: I paid via wire transfer which took three working days. To make it short: order and wire payment was on day one, payment was received on day 5 (including a weekend). On day 6 I got the shipment notification, on day 8 the item arrived in Germany and waited for my customs declaration which took me two days to complete.
Finally it arrived on day 13 after the purchase. During that time I was always able to easily check the current status of the shipment.
Summarized I am extremely happy with my purchase and would recommend to buy a diamond from Brian Gavin Diamonds. If I ever need another one I will very, very probably choose him again as the product is perfect and the whole process just worked as a charm.
Brian Gavin Diamonds to me is a great recommendation!
Review by SuperflyDi3 months ago
Very helpful. I had a lot of questions, and they were patient and explained everything thoroughly.
Review by Lipstick Derrow3 months ago
Brian Gavin Diamonds took my lifeless, dull 2.51 carat h colored diamond and recut it to a 2.11carat AGS ideal cut. The recut size reduction changed the diameter from 8.67 to 8.33 in diameter. The edge to edge brightness actually makes the stone look bigger. The project was a total success and my ring is so bright and full of life. I totally recommend Brian Gavin for any jewelry needs Thanks to all BGD for breathing new life into my beloved diamond 💍
Review by Jnelle3 months ago
Couldn't fault the service. Prompt replies to my emails every time, which is very handy when you are half a world away. I dealt with Jamie mainly. She was very pleasant and never made me feel like a pain, even though I asked that many questions! Many thanks!
Review by CustomerGreen Liesa3 months ago
Fast and responsive customer service, was surprisingly smooth despite being an overseas transaction since I’m not based in the states. Highly recommend.
Review by Helenequint3 months ago
Fast shipping & good communications. Highly recommended.
Review by Idolo Pardinha3 months ago
The item delivered are as per the image displayed, and meet the expectation. Highly appreciated with the fair price and good quality end product.
Review by Zinx3 months ago
Great customer service.
Review by Macedonian3 months ago
Very good experience! Quick and professional. The diamond looks great. Highly recommended!
Review by Sandrajordan3 months ago
I worked with Emily on a custom engagement ring and accompanying bands, and the end result is absolutely exquisite works of art that are incredible in every sense of the word.
The entire BGD team was hard working and communicative, making an otherwise complex collaboration relatively easy and very smooth. The stones themselves are simply stunning as well.
Couldn't recommend the team at BGD highly enough!
Review by Arilton3 months ago
My ring is absolutely beautiful and beyond my expectations. The diamond is the most beautiful I have ever seen! Jamie and the staff at Brian Gavin are extremely professional and courteous. My sincerest gratitude and appreciation goes out to them.