I have paid over 550 Euro for an order with Soak.com. I am waiting nearly a month for delivery , I had contacted Soak several times who told me the delivery was with Breezemount. I have contacted Breezemount on several channels and they will no longer respond to me . They have confirmed that the HAVE my order but refuse to delivery any items from soak.com. Soak has since gone into administration so I can not contact them for a refund. My items were ordered (and dispatched) weeks before Soak went into administration so should have been delivered before all of this. I have offered to pay (again) for delivery charges just so I get my items but they will not cooperate. They are with holding goods that do not belong to them, which is illegal. Do not order from any website that uses breezemount as a courier as you could be stung too.
Review by Bahaneh Døj1 month ago
Items were damaged by the delivery driver during the first delivery.
However, Paul from Breezemount got in touch after this and was absolutely brilliant - amazing aftercare support.
Delivery was rearranged for 2 days later, while it was inconvenient having to wait - accidents happen. The guys who turned up to do the redelivery were extremely helpful and very professional.
Have changed my review from 1 star to 3 to reflect this. Had they been this good first time round it would have been 5 stars for sure.
Review by Jheniffer Apsa1 month ago
These guys have been amazing. Just delivered my Ikea furniture and couldn’t be more impressed. Got an text telling me morning or afternoon, then a phone call advising the 1 hour slot. Could then track the drivers as they approached and got a phone call advising they were 10 minutes away. When they got to my door Abid and his colleague were brilliant. Making sure everything was in safely and that I had it all. Will be glad of any deliveries from them in future.
Review by Hartanto HamptonII2 months ago
Breeze mount deliver for Ikea. They were told steep hill and steps yet didn’t listen. Waited in all day for delivery but turned up and said can’t get van up there - already told them that. Can’t blame the drivers but now can’t deliver till Monday - see if they will deliver Monday - told them need to do it daylight. I await on bated breath if they do listen to instructions and send appropriate van and in daylight. I’m sure I will be on here on Monday saying they failed again or am I being pessimistic. Breeze mount enlighten me . Very very unhappy customer waiting for her sofa!
Review by Dayfordeal3 months ago
Although I have not had a delivery from you,I DO NOT appreciate one of your delivery people outside my home on the phone using the foulest language to someone to say that they had broken down in,Brookville, Norfolk,today, 16.12.just after 10am. Yes he may have been upset,but there was absolutely no need for every other word spoken to start with an F. I do not know his name,but there cannot be more than one broken down Breezemount lorry in Brookville. Why he felt the need to get out of the vehicle to have his conversation I do not know. I did yell at him to stop swearing,I don’t know if he did ,he walked away. He did eventually apologise,only because I walked up my drive to see if he was still there, I doubt very much if would have apologised if I hadn’t gone up my drive. I don’t think he was the driver,just “the mate” as he did not get out. As an employee of yours,delivering for Ikea,representing yours and Ikeas name, I personally would be mortified to hear of any employee acting this way. If he was an employee of mine,well I will leave you to fill in the end of the sentence. I would sincerely hope that he will be spoken to.
Review by Ripoll3 months ago
Had a delivery today by your guys on behalf of Ikea.The delivery was smooth and efficient and your people could not have been more courteous.Regrettfully I did not get their names but assume they were from your Gateshead depot.
Review by Nyamepe Outcalt3 months ago
Very chatty and helpful thanks Steven and raja
Review by Nehaal4 months ago
Awaiting response as to why the delivery crew became a drop off crew after refusing to carry IKEA packages up one flight of stairs to the desired assembly room, as clearly stated on IKEA website. I shall post results at a later date once received.
Review by Litzou4 months ago
Ricardo and Raja delivered our IKEA delivery with nothing but quality service. Very helpful and quick, they were overly happy to check we had everything that should be delivered
Review by Khyree5 months ago
After being bombarded with numerous calls, emails and texts confirming an IKEA delivery would be between 7.00am and 8.00am nothing arrived. When we spoke to their Head Office in Daventry, it became apparent (they said we had a white door and a green fence - we have nether) that they had tried to deliver to a house 800 meters away! called Firs Road and we are Firs Close. We were then told to contact IKEA to arrange another day - great service - they make a mistake and we have to sort it out. If you read all the rubbish on their website they make out that they are different to all the other courier companies - don't believe it! I will be complaining to IKEA about them and are very surprised that IKEA use such a company especially as they charge £35.00 for a small package. Nigel Amphlett, 2 Firs Close (not road!), Houghton-on-the-Hill. Leicestershire. LE7 9GF.
Review by Install7 months ago
The 2 delivery guys were great. Very professional. Arrived on time. Great work 😁🚚
Review by Lorivaldo Maximovich7 months ago
David and Daniel (from the Leeds office) went above and beyond delivering an extremely thick / heavy mattress up 2 flights of narrow stairs. Really appreciate how willing, helpful and professional they both were.
Review by Travail7 months ago
Friendly and fantastic service.
Thank you so much to Shaun Bulmer and Simon Ellwood for delivering my items from IKEA today. Lovely lads who went out of their way to help as much as possible. Thank you again.
Review by MsLulaP Ndlela7 months ago
Gary S and Stephen C
Review by RobbieW Sarsale7 months ago
Today I received a call to say that my delivery was 15 minutes away. - And it was!
The guys arrived in a smart, clean van. My boxes were stacked carefully, neatly and quickly where I'd asked. None of the boxes were damaged in any way. The guys were smartly dressed, polite and very friendly. Overall a very good experience. Thanks guys!
Review by Cobham7 months ago
Rob Y and Terry C arrived at the promised time and delivered the heavy goods quickly, without fuss, and with a cheerful manner.
Review by Lakequithia Cutty7 months ago
Brian and Tony Wakelin delivered our new bedroom furniture in a very friendly, professional and patient way. We would definitely recommend them.
Review by Jeshani Woolstone7 months ago
The delivery chaps, Alan and Andy, were really helpful and friendly and delivered our order safely.
Review by Sesson7 months ago
very polite, efficient and on time thanks ash and sule
Review by Coke Schonhut7 months ago
M. Blake and Steven just delivered our Ikea order. They were polite and helpful and even helped to take the boxes upstairs, which was very useful since I am disabled and my partner can only lift so much!
Review by Jamima7 months ago
Clive and Connor were polite fast and nice blokes
Review by Nvelyn7 months ago
The company delivered furniture from Ikea. Prior to arriving we were contacted in a timely way with the men arriving as scheduled.
The driver and mate were very polite and considering items were extremely heavy carried out their task swiftly.
Review by Ladyvybz7 months ago
what can I say delivery guys especially fiaz were excellent and offered to take the bits up two flights of stairs
Review by JWills7 months ago
Excellent service by Alex Grant and Garry Coleman. Called to give an exact delivery time and arrived as expected. Very polite and efficient.
Review by Gracey7 months ago
Top guys on time very helpful put stuff wherever I wanted it thanks Lee Jones and Liam Haley.