Great until it isn't, and then it's terrible. I'm the CEO of a venture backed startup currently utilizing Breather's monthly office service. As part of signing up for it, they require you sign an agreement saying that you will use their internet access and that you can not setup your own internet service provider.
Things were great for a months or so, until our internet went down.
The internet has now been down in our space for 4 days, and Breather has been entirely unwilling to provide a cellular-based WiFi hotspot or any other interim solution that would enable us to productively use our space which we pay about $900 a day for.
The customer service is terrible. They just read from a script, saying things like "Feel free to contact us anytime, we are always here to help 24/7," but should you actually need help, like operable internet, they just say, "I'm sorry, we can't do anything about that." Ridiculous and disingenuous.
Review by Wicko Retuksa6 months ago
Not worth the cost.
Review by Gracialla10 months ago
You read correctly, the heart of their business, providing you with a room. This was my second time using their service and I was stuck in the hallway with 15 people who flew in from LA, waiting for the meeting. I just couldn’t believe it and they also weren’t able to find a solution in a timely manner...”we are so sorry for the inconvenience, here is $75 for your next booking”. Thank you but no...meeting cancelled...thank you Breather.
Review by Robeft10 months ago
I loved this app and it was perfect for renting by the hour, which is what I need. Offices are beautiful. I wished they had more in my price range but I made it work. Last night I signed a new client based upon the location. Had an hour meeting, now I go to book another appointment only to find out no you have to book 2 hour minimum!! While I respect their right to make a business decision, THEY GAVE US NO NOTICE. And I cannot afford to pay double for an hour client. So unprofessional!
Review by Bafford1 year ago
Excellent service! Super easy to book, amazing rooms, decent pricing!
Review by Mummygodesss1 year ago
Comically ugly customer experience - this is all I can say. A very rude conduct by a customer experience rep. They make it easy for you to book the room - sure, but anything soon after, they really don't care much.
Review by Exoctic1 year ago
Great space! Easy to find. Affordable. REALLY beautiful experience.
Review by MissQ1 year ago
It was a good experience. The room was nice and exactly as advertised.
Review by Caki McClam1 year ago
They are great, clean, and accessible. Perfect for startups and individuals needing meeting space.
Review by Keny Vikrant1 year ago
Great client experience, room was super easy to find and use. Exchanges with one of the agent was extremely professional and answered all the questions we had.
Review by Sepi1 year ago
the cables didnt work
water should be standard
Review by OeLC1 year ago
It was a great space for what we needed - just a quick place to meet and handle business for a few hours. I'll happily book again.
Review by Seyhat Michaelovich1 year ago
Service and support was great. Room was exactly as described and perfect for our needs.
Review by Jahquandia1 year ago
Breather is the bomb
From one PM to another, here are THE TWO things you could do to make my experience much better, and in job story format.
Scenario 1: I want my receipt immediately
WHEN I am booking a Breather for a business meeting using my company credit card
I WANT to get IMMEDIATE access to my VAT receipt
SO THAT I can instantly add the invoice to the necessary invoice folder and not have to painfully think about it later
Scenario 2: I want my room code faster
WHEN I am on my way to my booked breather
I WANT to receive an email with my room code AS SOON AS it becomes available (a) to my own email / (b) a list of chosen recipients
SO THAT I can (a) get into the room quickly and without faffing / (b) my colleagues can get into the room without me in case I am late.
Other than that, awesome!
Review by Ashwathy1 year ago
I most recently had an experience that wasn't great at all. I rented a space for 3 days for executives in my company and paid for cases of water bottles and they never arrived on any of the 3 days. When I received by bill it was on the bill and I had to reach out for it to be removed. Not a great experience.
User experience is great, but that's it.
Review by Sehej Barayon1 year ago
I have used Breather in London and we were all amazed by how easy it was. It took a lot of stress from our shoulders and the we managed to have excellent meetings.
I definitely recommend this amazing service.
Review by Birbal Cheow1 year ago
I love it! It's convenient and perfect for me to host my workshops!
Review by Tiqua1 year ago
Our Lunch & Learn went off without a hitch! The Breather office space we reserved in downtown Chicago was lovely - clean, bright, roomy, and well appointed. We did have some technical difficulty getting the monitor in the room to work, but our Breather contact was immediately available by phone to problem solve with us and after discovering a loose connection, everything worked perfectly. I look forward to working with Breather again for future events.
Review by Andrij1 year ago
Awesome space! Reasonably priced!
Review by PrepAbility1 year ago
Great Experience using Breather, from beginning to end. Found a terrific space last minute at a great rate in Chicago for an internal team meeting. The pictures were spot on. Our team was impressed and we had all the AV requirements that we needed met. The closing of the transaction was also so easy.. you have your receipt generated in the end and you can expense it....the Uber of Meeting spaces...will use again when in any of a Breather city when I dont feel like overspending on Regis.
Review by Bafford Buckhorn1 year ago
Great experience. The space was easy to book and was everything our company needed for the day.
Review by IBajwa1 year ago
The room that I had booked was double booked. I was stuck with a conference room located in the basement next to a service corridor. Breather gave me a discount however this is not what I was seeking.
Review by Ednalvo Aueb1 year ago
Staff are very helpful and the spaces are modern and inviting
Review by Lchang1 year ago
It was clean, had a great set up. Worked really well for my shoot
Review by AilK1 year ago
easy to sort on appropriate rooms, locations, size, etc -- easy to pay -- great service, I've already recommended to colleagues