The attendance times are excellent and the options when broken down are superb. They clearly choose their contractors well too as the service received when attending is excellent too. On the single occasion that they have failed to fix my car, a hire car was arranged in less than 45 minutes - no quibbling, no arguments and no problem at all.
I won't use another firm at all now. Britannia have been nothing short of superb.
Review by Lovefromgg2 months ago
Easily dealt with and quick.
Review by HTram2 months ago
Easy set up with no problems and still the same price as last year..
Review by Kanphet2 months ago
Have never had to use it
Review by Bradenstoke Emely3 months ago
Having been with QDOS for the second year called them for the FIRST time after breakdown 30 miles out from home
They called back saying the recovery truck will be with us 60-90 minutes
Then called back to confirm how many passengers in car
Told them 4 Adults and 3 children
The they called again to say the truck will be 50 minutes and to confirm the number of passengers and my email
Few minutes later a woman called to back to confirm the number of passengers and my email address AGAIN
Then a few minutes later called back again saying can 2 or more of the passengers make their way home in a taxi and retain receipt we will reimburse this
Then she called back again to confirm this as the truck was not kited out for 7 passengers
So we called a taxi and sent some passengers home and waited for the truck
It came recovered us home
I looked in my email to see if I have received and contact from Qdos no nothing
So I called and spoke to a girl who asked for my email AGAIN
Saying she will send out reimbursement form
After about an hour I noticed no email has arrived I called again and a girl directed me to the finance department
There a girl asked for my email AGAIN and said she is emailing me the form
I checked my email later in the night and NO email had arrived
I waited for the next day and called AGAIN
Told a girl on the line exactly what has gone on the previous day she asked all the questions AGAIN and said she will find out and get back to me in a tick
She got back saying she spoke to manager and he said to take my details AGAIN and he will sort it
It is 3 days since and NOTHING has been forthcoming from QDOS
I would have given 5plus for their initial response to my first breakdown but then they quickly descended into very unprofessionalism
I would have recommended to friends and family had they simple fulfilled their PROMISE
now never mine recommending I will not renew my cover with again
Review by FreereaperGaming3 months ago
Great to be able to get this as AA made a mess of my cover even though I was with them for years and far cheaper than AA too .
Review by Nli Southington3 months ago
good price hopefully good service when I need it.
Review by Spykyone Gronstal4 months ago
Easy to renew. Had call to use the during the year - all worked really well and saved me a lot of trouble when my car broke down
Review by Bourbon4 months ago
I have a Nationwide Flex plus account which I get the cover provided through. On Tues 23/7 my son had a puncture and no spare tyre so I called Britannia for assistance. The whole process was seemless and so well organised. The lady who took the call confirmed what would happen there and then timescales and name of pick up company. A faultless service would definatley recommend this company!! Britannia thanks for your help in my time of need you certainly took all the worry out of organising everything!!
Review by Jacqueline4 months ago
great service and prompt responses. Very polite and knowledgeable customer service
Review by Olele Mimms5 months ago
Brittania with LV.
Apalling service. A nightmare.
I will be changing my provider ASAP.
Review by MindenTraveller5 months ago
No mess, no fuss.Good service
Review by CustomerTiina5 months ago
When I first purchased your breakdown cover I quickly had to call you out on three occasions once to help me start my car as the starter motor had seized up and again almost immediately to tow me to my repairer as i foolishly turned off the engine whilst I got organised. Quickly followed by a flat tyre on my driveway, the doddery old twit had lost his mojo and didn't have the strength to undo the wheel nuts. On each occasion your operatives were polite and helpful for which I thank them. I'm in about my 6th renewal year ironically with no more incidents. Don E
Review by Saiyma5 months ago
I was stuck out on the A2 at two o'clock on a Sunday night/Monday morning a while back and they were there in 20 minutes, and got my car fixed and on the road again within 10 minutes, highly recommended.
Review by Soomro Quiguango6 months ago
Very good services on the phone
Review by Smunk7 months ago
Review by Sharandeep7 months ago
Only had to use once but was more than pleased
Review by Ramulaben Wombozie8 months ago
the service i received was excellent super service excellent value
Review by Kealii8 months ago
I have never had a problem getting through and getting help and the staff are always very friendly.
Review by Vishnoo8 months ago
Easy to buy, reasonable value. The true test will be in the response to a breakdown I guess!
Review by LittleMissPerfect9 months ago
Good app easy to use
Review by Rolans10 months ago
Reliable, responsive, friendly technicians and knowledgeable.
Competitive, quality cover
Review by Platypus Jaajaa11 months ago
Have only had to use service once and that was quick and easy.
Review by FlatEarthling11 months ago
I have had to use this service once and it was prompt and excellent.