Our vehicle needed to be painted from front to back, top to bottom due to shattered glass showering it. We brought it to BRB Auto Body Inc, as "recommended" by our auto insurance company. All "plastic" and "rubber" parts and glass had to be replaced including windshield, sun roof, headlights, fog lights, mirrors etc. Everything but the tailgate and rear bumper had to be buffed out and painted.
The day it was finished and picked up we noticed paint blemishes on the front bumper and required them to note on the paper work it would have to be repainted. Later we found multiple sections on roof, doors and fenders that all had poor paint finish and blemishes. We complained and they took the vehicle back and our insurance provider said it would be corrected.
They repainted the vehicle a second time. The insurance adjustor checked it before it was "done" and made them repaint a front fendor for a third time.
We went to pick it up inside the building (winter) so we could do a detailed inspection. We found multiple paint blemishes, scratches and chips in the paint that weren't there after the first paint job. The owner brought us back to see the vehicle and seemed to know "nothing" about it or that it was their second attempt to fix it. We decided to take it and tell our insurance company it was not acceptable and it would NOT be going back to BRB. When we went to start it, the battery was dead, inside a heated building. The must have left interior lights on or doors left open over night. Very unprofessional service.
We took our vehicle to our preferred body shop. They replaced OEM parts that were broken, misaligned and painted much of the body again. BRB Autobody had to pay for our preferred body shop bill directly, no addtional out of pocket expense for us (and he charged them full price, no discounted insurance rate).
We will never use BRB Autobody Inc, ever again. And we will tell everyone in the area to use our preferred body shop. I cannot stress enough how bad BRB is.
BRB AutoBody is rated 1.0 based on
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County Road XX 1680