Regardless of their service, they treat employees appallingly. I had a friend that nearly suffered a breakdown at the hands of their mismanagement and general bullying.
Review by Stopthat1 year ago
We have spent tens of thousands of dollars at Brax over the last 6 years and in that time they have gone from being excellent to dreadful.
Our last few experiences with them have been quite poor with todays taking the cake for seriously bad.
They picked up our master bedroom blind about a month ago for a simple recut and motorisation. We paid at the time. Having heard nothing from them we called this week to follow up. They had lost the order. They got it done (apparently) in a day and booked in for it to be fitted today between 10 and 12. With nothing heard by 12.15pm we called to follow up. We were told the guy had been held up on a job and would be late. By 3.30pm still no sign of Brax so we called yet again. This time the story was the guy had never taken the blind from the factory this morning and wouldn't be coming! So I spent all day at home waiting for absolutely no reason.
What made it worse was that they really didn't give a damn that they have stuffed us around.
We have been loyal customers but never, ever, EVER again.
Review by Greice2 years ago
Lovely staff, good customer service. Yet to see our own products but we have ordered through BRAX as we haven't faulted them ...
Review by Arquel Klegstad2 years ago
I have used Brax to supply and service blinds and awnings on a number of occasions over recent years. Have found them to be prompt, reliable and responsive at all times.
Review by Guarilia Mounts2 years ago
Curtains measured on April 10th and still not complete which is very disappointing.
Review by Rokeby2 years ago
Great job done by all, as always!
Review by Rethe2 years ago
Quick and reliable service with a huge range of colours and choices
Review by Kennly2 years ago
Good price, prompt installation, pleasant staff, no problems with the outdoor blinds
Review by Apna Yaman2 years ago
Brax provide expert advice and quality products at really competitive prices...They have to be well priced to thrive in this competitive store and on line market.
Their edge is their customer service, advice, professional approach and product back up .... they will be there if things aren't quite right.
Review by Bhm2 years ago
My orders were never complete when delivered.
No follow-up on my calls querying my orders, progress or feedback.
Never knew the status of my orders without three or four calls.
The quality of the materials used is excellent. The installers were very polite and proficient in their work. But they had to take the complaints because pieces of the orders were missing or incorrect.
I would not recommend this company to anyone. It's really a shame because the product itself is good. The in-house staff is very unprofessional and incompetent.
Review by DealsMachineShopper2 years ago
Product supplied was great.
Review by Baqai Piaskowski2 years ago
On time and the blinds were made and fitted well
Review by Ghizdeanu Renette2 years ago
Had a very good experience when buying an awning screen door and repairs to existing window screen. all delivered on time and installed to complete satisfaction
Review by Dondrie Montecino2 years ago
You get what Yu pay forlorn am very delighted with my wotorised blinds they are every thing fthat was promised to me by Braxand I have no hesitation in reconendingthem to anyone. Who is thinkuing abou
Review by Madalitso2 years ago
Whilst I'm happy with the product the installation process was very poor
Communication for installation lacking and extremely late
Wrong brackets first time so had to find another date for installation
Installer lacked professionalism, nice but young and abrupt initially
Poor communication of payment process. Received a bill and had already paid.
Review by Millli McCammon2 years ago
It took just under 6 months from order to complete the installation.
Multiple visits that insufficient time was allowed to complete the install.
No show & no phone call on one appointment.
For a $30,000 plus job, I would have expected better service.
Overall I would not recommend.
Review by Agra2 years ago
These guys are efficient and the blinds we installed are amazing
Review by TGallagher2 years ago
Professional group who offer high-quality products.
Review by Sparkyfly Shivashankar2 years ago
Good service with a friendly attitude.
Review by Ruski Mingail2 years ago
I have dealt with Brax Window Treatments for many years and have always been happy with both the products and service. The latest purchase was a motorised external awning which works well and was installed efficiently.
Review by Mckinley2 years ago
This is the second time I have ordered from Brax . They are reliable and install quality products.
Review by Distant2 years ago
Great service,Great design for a complicated door to make us feel secure, Thank you again.
Review by Paunonen2 years ago
Quick professional service.
Review by Nontobeko2 years ago
My service is always great from the staff @ Brax, I am waiting on a delivery of my curtains & looking forward to their insulation next Wednesday..
Ange front of store sales is fantastic and Lynne is also very very good.
Review by Lizaaaa2 years ago
As always, no issues with delivery/quality of product etc - you certainly live up to your reputation.
I would only suggest that perhaps a courtesy phone call would be in order immediately after installation to ensure that all has gone smoothly rather than just receiving an invoice requesting payment.
I do have a slight issue as my romans probably need to be lifted just a fraction as they are touching the floor which I don't believe is correct.
In any case I would certainly recommend Brax and their service.