The worst holiday ever. Bravo Tours sells a product, that is so far from reality, that words fail. I went to Mallorca with my wife and son. My wife was food poisoned the first day on the trip and Bravo Tours wouldn't help us complain to the hotel. They only called a doctor, because of insurance issues. Otherwise they didn't act on our behalf at all. They lied about not being able to reach the manager of the hotel.
Our son wanted to play on the playground, but it was in such a bad state, that it should have been closed. Broken things. Nails sticking out, holes and big cracks in the ground. Dirty pool. I complained about this and the staff at the hotel. I didn't feel like they took me seroius at all. On the contrary. They made me feel like I was causing trouble.
Don't ever use Bravo Tours!!!
Review by Uzukas6 months ago
Your costumers service is sh**
I hope that the owner will have the same problem I had with you maybe he will care more
Review by Olorin Brazier6 months ago
Broken company with no understanding of service. They don’t care about how their customers feel and how their vacation is.
Charged twice for the holiday by mistake, didn’t apologise. Cancelled holiday so we had to find new dates - promised to help with a nice room but didn’t.
No service or smile from guide. Ripped us off on a trip, over charged us and demanded money for a lunch we didn’t have. Threatened with police and missing flights if we didn’t pay the expensive price. Didn’t care about how we felt.
So yeah... very expensive, no service and a “guide” that apparently was more busy with making money on the side. Asked for a receipt, but didn’t receive one - just a letter with a written explanation. Wonder if they pay taxes. Never learned which expensive restaurant we didn’t get our lunch from.
A company to avoid.
Review by Bafford Demary8 months ago
Bravo Tours may be a Danish travel company; the employees are definitely not Danish and cannot speak or understand Danish.
The bus guide from the airport to the hotel had absolutely no Danish skills or information.
The flight crew on all routes were TOTAL incomprehensible, especially their announcements via the speaker system. We (the airline passengers = Bravo Tours customers) looked at each other inconsiderate and asked if there was only one who could understand the information, but that was not the case!
However, it should be fairly stated that the aircaptain on the route from La Palma to the stopover in Malaga could make himself understandable as he informed Bravo Tours customers of the reason for the delay and of the scheduled stopover.
To great surprise, why customers did not get this information before boarding so that it had been possible to provide for this extended flight period.
Precisely this extended flight period meant that several of Bravo Tours' customers asked the flight crew for water, but there was no more water on board the aircraft. Unbelievable, but true!
It also wondered many of Bravo Tours customers why the wait had to be spent at the airport. Bravo Tours was excellently aware in the morning that the plane probably only had departure late at night. It had been a lot more enjoyable for Bravo Tours customers to spend the time at the hotel!
Despite Bravo Tours' early acquaintance with the problem of returning home, they first informed their customers immediately before departure. I wonder - again!
Provisioning on board the aircraft is a chapter for itself! Boarding on the plane at 21 and arrive in Billund at 07! 10 hours flight. Provisioning on the first part of the trip coffee and water. After the stopover in Malaga - nothing!
Bravo Tours customers had the opportunity of provisioning at the airport if they had just been made aware of the information that was known to Bravo Tours.
Finally, I would just like to mention that our stay at the hotel and the island was an extremely pleasant and wonderful experience. The hotel staff provided a great service quality. Their English skills include: excellent and the level of information is high. Unlike Bravo Tours.
Google translate (-;
4/5-2019 - answer to Bravo Tours!
Been there - done that. Was offered “compesation” of the amount of € 30 🤔. So much for the inconvenience. Keep the money an spend in to increase your called service.
Review by Pacinoexhale Colazza10 months ago
Efter several searches, the prices kept changing between the web-page and booking page (always increasing). When contacting Customer service, they could not provide an answer of when prices would be updated and valid during a search. Having updated prices on your web page for comparison in 2018 is essential, and leaves me with no trust of Bravo Tours. And since they could not provide with any transfer or additional service, we might as well book the plain and hotel tickets directly and save a significant amount of money.
Review by Giraud11 months ago
The trip from hell. You can see the previous reviews on the Bravo! return trip from Palma de Mallorca to Aalborg. We were driven from the hotel 08:30 last Saturday morning and we arrived in Aalborg 16:00 Sunday afternoon. There is such a long list of bad communication and coordination I don't know where to begin. In this day and age of super communication technology how can it be that over 50 people were not given proper and consistent information whilst in the departure area of the airport? Bravo Tours has our emai addresses and our mobile numbers but apparently not the common sense or will to use them. The group eventually got together at the airport exit to hear where were to be parked whilst waiting for our flight. We were told that the flight was delayed until 02:00 Sunday morning and that we were going to a hotel in the meantime. Fine! I thought, we will get a room so that we can relax, get at least some sleep. No such luck. We had to find a place in the hotel public areas as best we could. The worst though was the lack of communication. A little bit their a little bit here from our fellow passengers.Again, no sms or likewise from Bravo. They didn't even know (names) who was in the hotel or how many passengers.
Eventually we get shipped to the airport at 23:00 and whoops, our boarding cards have destination Copenhagen, not Aalborg. Must be a joke! Right enough, the Captain explained that we are flying to Copenhagen. I've nothing against Copenhagen, it's just that the car is parked in Aalborg and I booked and paid for a return flight to f****** Aalborg! The Captain mentioned that we may be able to get a flight from wonderful Copenhagen to good old Aalborg. NO SUCH LUCK! On arrival at CPH we were told that we were being BUSSED from CPH to AAL. A 5 hour bus journey, the icing on the Bravo cake. WAIT FOR IT, THE FINALE....we landed at 04:30 in Copenhagen.....no bus! The bus had just left Aalborg to pick us up. A comedy? No, this is Bravo!
Let's talk about expectations. I work in business, I know things don't always work out as planned and customers can be dissapointed, however it is reasonable to expect that a company' Management stand up and TAKE RESPONSIBILITY. By that I mean at the very least a proper apology from Bravo's Management, not just from their unfortunate operations staff who despite everytning do their best with what they are given to work with. Managers are well paid....a part of that is taking the flack. Where are you Bravo Management? No way to run a company.
Review by Jaggo1 year ago
Bravo tours in Portugal. Very good company. On time large mini bus. Great driver. But only use bravo tours in Portugal
Review by Asaph Letrelle1 year ago
Fuerteventura 2018: On my vacation with bravo tours I rented a car and someone threw a stone through the window while it was parked. No help from bravo tours. I went to the police to file the report but the requested a translator present. No help from bravo tours. They even said the hotel would not help. Fortunately I was done trusting anything good coming from brave tours and asked myself and they gave me the number of a translator who met me at the police station
What is the use of bravo tours when they refuse to help when you’re really in need?
Review by Bosanes3 years ago
På alle områder perfekt service - såvel hos Bravo Tours som Hos Tassos og Roula
Review by Dvorak Joldapke3 years ago
Review by Vartoug3 years ago
I wanted to book a trip with this "nice" travel agency, I found the date,Hotel, place, everything, when I entered all my info and pressed the "book" button it says an error occurred you have to call the company...
OK, I call the agency, they take all my details again, and the girl said I will get a confirmation e-mail very soon, which I didn't get until today... I tried to contact them by mail, no answer, tried to "chat online" they told me I have to call the sales people...
My husband tried to call again and the same - "you will get a confirmation mail soon" , Of course nothing came.
I already gave up, definitely will try another agency or even book the trip by myself. Very bad costumer service and not a pleasant experience at all.
Review by Coxie Havealeta5 years ago
We are very sorry about this negative comment, but on our holiday we have had the worst time ever.
We are a loving to travel but we will never use your services any more.
The reasons that we are so disappointed from this holiday are the hotel and also the personal of Bravo Tours.
The first thing what make really bad impression was the behaviour of the people that welcomed us on the airport of Almeria.
The girls there clearly said to us : ''This is a holiday for danish people''
What exactly does that mean? The other people are not allowed to travel and use Bravo Tours.
The second thing for the same day was when we arrived at the hotel, the guy from Bravo Tours just threw our keys without saying anything else, but with the danish people he was very polite.
No one told us that we are going to have introduction meeting in the morning so we missed it. I know it was written on the back of the papers, but we were so tired from the trip so didn't have the energy to go through all the papers.
Since than we did not got any attention from the guys and girls from Bravo Tours. When i was meeting one of them and trying to talk with them, they were simply ignoring me. The the reason is not because i don't speak danish, because 100% to work in Spain they use english.
And this was not everything, the hotel was fine, but we were ignored again from the hotel employees, the food was awful, i had stomach problems during the whole stay. The food was old and not fresh.
And last but not least on the airport to the way back we were not part of the travelling group. The girls were saying bye to every person, but not to us. We felt insignificant, offended and on a lover level.
The last things what i want to write, actually ask: Are you a resists?
Review by Désidérius7 years ago
Kan varmt anbefale Forum Beach på Rhodos.
Review by Venessia Kantardjieva7 years ago
Vi var på Grand Canaria i feb, for at holde 50 års fødselsdag, det var en god ferie med godt vejr. God behandling og godt hotel.
Review by Pokapoka8 years ago
Det er bare i orden man for svar når man spør
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