I was looking for them to find a new dropshipping supplier I immediately was for by the brands they have.
I was a little bit scared by the authenticity of the products so I start selling without pushing a lot , in one of my first sales the Us custom stopped the box and asked for the documentation and I have to say thanks to Idt team and specifically to Arianna cause in one day they sent me all the documents I needed and I solved the problem with the custom.
Great Service !
Review by Clabern1 month ago
I’m new to Brandsdistribution dropshipping and I am very satisfied with the service offered by the company. Thanks to their cooperation my business took a new turn! I'm listing my favorite fashion brands on my webstore and my social channels: not everyone can offer such a variety of iconic items.
Thank you guys! Keep up the great work!
Review by Gorsey1 month ago
I finally found a reliable supplier for my business. I'm surprised to read so much negative reviews, because honestly they always solved my issues... I just had a problem with a return that their support team helped me to solve immediately.
Review by RichyyRichmond Derrow1 month ago
Overall Brandsdistribution is ok but not great. Very slow replies to emails and they recently removed their MadeinItalia label without any notice to resellers. Very strange way to go about things. I also worry about the authenticity of their products as they cannot supply the names to the product items they sell they only supply an article ID number. I feel for the subscription fee they charge their service is pretty terrible.
Review by Winiata1 month ago
I had some doubts but due the fact they are in the online market since 10 years I thought it was correct to try them I was honestly devasted by aliexpress delivery problem .
After 2 months I am working with I have to say they are really serious and finally I have next day shipping , not 1 month like aliexpress !!
I put 4 stars not 5 cause being based in Europe if you ask something even in the early afternoon ( I am based in Ny) you have answers normally the day after , they have to improve that and give faster replies.
Anyway great partner .
Review by Jozek1 month ago
i was planning to start a drop shipping business through brandsdistribution.com, after reading the reviews, this company seems to be lacking customer service. As i tried to approach them for some information, but still no positive response.
Review by KSet2 months ago
I signed for the dropshipping package on 24/06/2019 by mistake, when my nightmare started. I tried to cancel the order on the same day, but was not possible. After spent a lot of time in the website chat without no answer from their employee, I sent an e-mail and 2 days after they answered me: "Once ordered the service is not refundable but what we can do is to issue a credit note that you can deduct from future orders".
Under EU rules, if you bought a product or a service online you have the right to cancel and return your order within 14 days, for any reason and without a justification.
I would like to have my money back before claim a credit card refund, otherwise I will share my bad review in other websites as well.
Review by THolton2 months ago
Great products, service and support.
Review by Babylone2 months ago
"DON'T USE THIS PLATFORM IF YOU WANT TO ACTUALLY DO A REAL BUSINESS"
I am a freelancer and I build for clients using their service, however I have stopped recommending them due to issues with them. First they do not rely emails or even if they do it is off topic. They do not provide FULL refunds for defective items, it takes almost a month to receive a refund and even after it arrives it goes to pending on paypal and in the case of one client, they took the money back and have not replied any emails ever since $270 down the drain , DO NOT USE THIS COMPANY, STAY AWAY , they really need to be reported or sued for their criminal activities , their service is not free , for the amount they are charging support should be consistent , products should be quality , but no , they treat you like they are doing you a favor, almost all of their customer reps are rude , " I AM SO DISGUSTED AT THEIR SERVICE I CAN'T KEEP IT IT " they have this same attitude to all 5+ accounts I have setup with them " I REALLY HOPE THIS IS NOT A BIG SCAM " and there are people with a conscience working there ....
Review by Kreshay2 months ago
If there was minus 10 star, I would have selected that rating. I reviewed the spreadsheet I downloaded to start dropshipping, and realised the street price is inaccurate. Also the cost of their items (PLUS VAT) is about the same as the retail price of items, when you search online. I requested my money back within the 14 day period and they have refused to give me back my money. I am still chasing and emailing everybody I can to get my money back. BADDDD BUSINESS. Dont bother.
I will update this review with a link to a spreadsheet of prices:, so you can do your analysis to decide if it is worth your while. You can make a decision following your analysis.
Review by Emili2 months ago
I use BD since over a year and had over 100 products shipped promptly to my customers. Only one defect promptly addressed by BD rep, excellent, really the best dropship company for Italian brands.
Not sure why some complain about the cost of the products, I think they are priced correctly, shipping to the the US seems a bit high but I will not complain as it’s fast delivery.
The rep was Alexandra and she was terrific, quick to answer emails, great at giving advice.
The 3rd party used was Modalyst, easy to use. It was a perfect world until BD decided to drop Modalyst and made us use their “IT partner” Zero11.
Look at the name... ZERO. The app is awful to use with little to no customer service. The app missed updating stock levels multiple times thus I had to cancel 11 orders. Overselling is bad business and leads to unhappy customers. Zero11 blamed BD and Shopify, nice. I never had that problem with Modalyst.
Zero11 recommended to use WooCommerce and not Shopify.
I switched platform hoping that the Zero11 plugin was better. My anti malware scanner sees the delicate Zero11 work as risky. Not going to pay €400 for the setup plus €300/year for a Zero tool seen as poorly written by security scanners and still poor customer service.
Now BD asks me to pay €90/month just to have access to the csv file so I can rebuild my store.
Can you give me access to the feed and start to charge me when I sell? Do you know how long it takes to build a selling site with good SEO, good selling descriptions? 6 months not less.
Customer service is gone with Alexandra, emails take days to be replied to, if not ignored and often the reply is less than 5 words.
Can you beg Alexandra to come back? She knows and understands the value of customer service.
Review by HavensP2 months ago
STAY AWAY AT ALL COSTS!!
To be completely honest, I'm being generous with one star and ONLY because I can not give them fewer.
Absolutely HORRID experience. Just read the amount of negative reviews here. That should say it all.
They make unilateral decisions that you have no mechanism to discuss or dispute.
They sent me wrong merchandise (cheaper than the items I actually paid for) and when they received my return, they just stopped answering emails (I sent them over 15!!) and finally they just refused to issue a refund! I had to file a dispute with PayPal and they resolved 3 cases in my favor. But I had to wait for 2 months before I got my money back!
Never ever will buy from them again!!
Disorganized and incompetent!
Forget about actually talking to someone or even emailing with someone that has a brain. They basically find every excuse in the world to delay or hold your payments!!
Review by TIMMYSimms2 months ago
Be sure, that most of these positive comments are written by this company itself, or they at least pay for it.
I agree with almost all negative reviews as a victim. I don't know if the staffs are getting their salary or not.
Because a worse level than that horrific, unfriendly, respectless, arrogant and answerless support I have never seen!
Support team simply doesn't care about you. You're left by your own.
If you have plenty of time, plenty of nerves, plenty of money and if you don't care about your business reputation which will be destroyed by them, go for it.
Otherwise invest more money and find another dropshipping provider who is not working with this 'dump' mentality.
I think, I should ask Trustpilot if it's possible not to give even 1 star to this company.
Share this review as much as you can.
Review by Waaqas3 months ago
I'm going to keep my review short since they have hundreds of negative reviews anyway. Their dropship service is a joke. I signed up to their package that includes a finished build website and guess what??? It's been 2 months now and still nothing. Their shopify plugin doesn't work at all and they keep blaming their partners called "zero11". Stop blaming them for all the mistakes. you decided to partner with them, so own up to your repsonbilities.
Review by Butti Valerga3 months ago
They have wonderful products. But the catalog is outdated. There finished website has a lot of problems. Every time you ask them a question, they reply after a few days, and not a single response is related to the issue. There was a call scheduled for 2.30pm pst, and the lady calls me at 2.30 am pst. The worst customer service I have ever come across. It never looked like a serious company to me. The more you cooperate with them, the least they care for you. Either they are not reading your emails, or they don’t understand it. There is a ton of more efficient companies better than them; trust pilot should investigate the positive reviews about this company.
I will not provide you with my email. I sent you so many emails last week regarding the mistakes and wrong replies. NO one cared to reply to it. Finally, when I see the website, I decided this is a joke, and send another email asking for a refund. I get no reply to it. But guess what I get a good reply for my review. This is a high alert concern.
Why are you so bothered about reviews when you can't reply to your customers. You want more people to fall prey.
You're asking me my email address, so I will be ashamed for losing my money to you guys? I request everyone who has lost their money and received crappy service from these guys to write a review and also to write to the brands that these guys claim to be carrying. Those brands are the reason for us taking up this risk, and let's make sure they stop. I will make sure to write to as many brands as possible of the way you're representing them. Shame
Review by Kor3 months ago
If you guys are desperate, do anything else but don’t pay for brands distribution, no one will talk to you, this is more of a scam than service. Save your money and run from them. Please listen they are not what they promise or look like.
Review by MMorris3 months ago
Very good prices , fast delivery 👍👍
Review by Vahiid3 months ago
#1 dropshipper, fast delievery, good support
Review by Solzet Broniek3 months ago
Don't waste your time!!!!
I placed an order with Brandsdistribution, they delivered the wrong items and now won't answer my emails and phone calls. It's been 3 weeks of me trying to contact them. I read many bad reviews about them, but still wanted to give it a chance. STAY AWAY!!!
Review by PRESENÇA3 months ago
I can only recommend this company. All goods are genuine.
Customer service is excellent. The delivery is very fast.
Review by Obunga3 months ago
If there was -10 star, I would have selected that rating. I reviewed the spreadsheet I downloaded to start dropshipping, and realised the street price is inaccurate. Also the cost of their items (PLUS VAT) is about the same as the retail price of items, when you search online. I requested my money back within the 14 day period and they have refused to give me back my money. I am still chasing and emailing everybody I can to get my money back. BADDDD BUSINESS. Dont bother.
Review by Boddrudoza Derrow3 months ago
excellent ! all perfect
Review by Devidutt3 months ago
They are not serious about their business. They are scamming people of money. Don’t do business with them, you will regret
Review by Blerk Wegand3 months ago
Happy with my switch to Brandsdistribution - will continue to use. Prices super competitive.
Review by Travita4 months ago
Alexandra your customer service is A1 thank you for always helping me out