They ROUTINELY claim they "passed by" and it's always a lie. It has happened to me at least 10 times in less than a year, with amazon, aliexpress, gearbest and many other senders. The address is always the same and it's a business reception, yet only bpost magically find it closed everytime (hint, it's never closed). It has also costed me two refunds of products i had purchased on sale because aliexpress and gearbest policy is to refund without re-shipping. if I could give minus 5 stars i would. Terrible, unaccountable service.
Review by Cuplifting1 month ago
At the end of my street I have a Bpost collecting point and a Cubee distributor. In my BPost preferences I choose the Cubee distributor as an alternative in my absence.
Already 4 times my package has been delivered to a post office 3 km from my home address.
The latest adventure was Dec. 24, Xmas package for my son was again delivered to the post office 3 km from home. I go there at 16h05 the post office is closed, no message on the door nothing, I am not the only disappointed customer at the post office. Today Dec. 26, I go back to the post office, again it is closed, they do not work. I already filed 2 complaints no answer from BPost. In future I will not buy on line anymore if they are delivered by BPost. I understand that DHL/UPS/... are taking over the distribution market. BPost does not fit in the new changing distribution environment they are still stuck in old fashioned systems, although I am sure that a good old fashioned post pigeon would have brought my package on time.
Review by Miffedlady1 month ago
a simple question can't be answered by Bpost. How much does it cost for a priority sending of an obituary to the Netherlands ?
the website is horrible and on the phone I am redirected to the website ... as usual.
Review by Siarag Akhmedyarova1 month ago
Unprofessional, they never make the effort of making the door-to-door delivery. Always opt for the easier way out of dropping it in a depot.
One of my packet was even sent to a locker 30 minutes away from where the original address is.
Review by RedBaron2 months ago
Worlds most useless, unreliable piece of s*** company. 9/10 packages lost. Refuses to investigate and check. One can only wish someone replaces this mongol company and you all go jobless!!
Review by Raldi Kambhammettu2 months ago
Horrible service, packages are per default being delivered to the post instead of the address of the delivery. Paper is always stating that nobody was home which is a lie. This happens on every single package. Pity I can’t give minus rating.. disaster.
Review by OldRedOak Ulvinen2 months ago
I was expecting a packet from Portugal.
On 26 November 2019 the postman passed on my door and didnt ring, and didnt left me a message.
I sas on BPOST tracking that my parcel was supposed to be delivered at the postoffice close to my house.
Today its 15 december and in BPOST tracking still same info: PACKAGE WAITING TO BE DELIVERED AT THE POST OFFICE FOR PICK UP.
I called many times to BPOST, I wrote a complaint BUT they didnt solve anything and they are just saying that I should contact the sender in PORTUGAL.... :(
BUT its clear my packed disappeared in BPOST....
Until now nobody solved my problem and I lost almost 100 euros because it was a product i bought in the internet
So for me its not the first time which happens this problem concerning BPOST.
We are costumers and we are not treated as one.
Im still waiting my packet .....
Review by BeauxgatorBoBo Miadia2 months ago
Very good service, so much better than DPD Belgium! The packages arrive very fast and the drivers are always polite.
Review by Scoutleader Gregis3 months ago
My package which should take 4 days to be sent, hasn’t even left the country. We are 18 days further..
Review by Kazzz3 months ago
Worst Bad service ever. Sent from USA and then withheld by bpost because they want to know everything about origin, invoices, proof, manufacture and why we send the USA and do not purchase it in Belgium? Where's the privacy? This is your own matetiall that has been left behind and is less than 2 years old! Belgium is becoming more and more a communist country with a lot of corruption! What kind of country is this! Communists, they follow the sharia law!,
Review by Howee3 months ago
LUIE KOERIERS DIE GEEN MOEITE DOEN. Ik heb via bol.com extra betaald voor directe bezorging op zondag. De koerier deed geen moeite en kwam niet eens en heeft gewoonweg aangegeven dat ik niet thuis was en het volgende werkdag zal worden geleverd. STRONTSERVICE!
Review by Nishio Seafoods3 months ago
3 Amazon packages in 10 days were marked as "Delivered" and never arrived, with no notification in the mailbox or anything. I purposely worked from home one day to receive a package and it was marked as "Delivered" at a time that I was literally behind the door and spoiler alert: no one attempted anything. Bpost employees are filling ther Xmas stockings at the expense of the poor people who happen to be their customers. I am doing all I can to raise awareness with Amazon and hopefully they will drop them as their provider. Of course all the other comments for never really trying to deliver anyhing and dropping a collection note are mostly true, but thievery is a crime and BPost needs to face some serious legal issues.
Review by Ihuoma BeGood3 months ago
i was really satisfied their service.
i was worried about losing my package(phone) when i read some reviews.
But from belgium to italy, it took 4 days and arrived well.
Review by Fukuo Derrow4 months ago
They are the worst most idiotic unprofessional delivery company i’ve ever encountered. I pay for shipping to my house BECAUSE I DONT WANT TO PICK IT UP FROM ANYWHERE, I guess the mailman, that notoriously forgets to ring and leaves a paper in my box instead, does not get that :)))))) PS you can always count on them when it comes to losing your parcel or f**king up the address
Review by YoongiJimin4 months ago
Parcels delivery service is bad. Is already the second time that tracking info refer postman try to deliver but found nobody but in both occasions I was at home and none from boost arrive. It's outrageous especially considering I asked (and payed) for 24 hrs fast delivery.
Review by Bafford Bandeep4 months ago
I was waiting for my parcel (one that you have to sign and with an insurance of 500€) and suddenly it appears at the website as delivered. I went to the post office and they told me that some neighbour picked it. REALLY UNPROFESSIONAL, it was a parcel that only I could sign. I asked all my neighbors and none of the have it. One off them told me that all the parcels that she is waiting for disappear. I asked the postman and he told me: "How do you know that you are going to receive a parcel?" (WHAT?!) He never told me who he gave my package to and he said he could not help me.
Bpost Jette is STEALING and loosing all of our parcels. They told me to call service number and they told me that they are going to investigate it but I do not have any reply! I am going to report this to the police.
Review by Veverka Wave4 months ago
Possibly the worst postal office in the world, words alone cannot express their failures to deliver normal national packages, let alone international.
Review by XaX4 months ago
bPost employees must be underpaid and treated very poorly by their management, for they just don't care at all about the customer experience. Stolen packages, lazy couriers, unhelpful customer service. Avoid at all costs and shame on the CEO and the rest of the management, hopefully one day they'll pay in wealth or health for the misery they make great profit from.
Review by Ishrak5 months ago
One star is even too much for bpost Brussels
Supposed to deliver my package but one of there dirty employees have stolen the item as it contains car parts over 2 months and still awaiting my outcomes wouldn't recommend at all
Review by Coraleigh5 months ago
Contact excellent au bureau de Marcinelle, avenue Meurée. Personnel agréable et disponible.
Review by Canstruction Covelusky5 months ago
A Friend send me a Parcel to Austria.
It was written in German-Österreich and in English-Austria.
Now the Parcel is in the Plane to Australia!!!
I will never ever let anything send again with this Firm postbe again.
I could not be more dissaponted!!!
One Star is already one too much, if I could I would have given postbe -10 Stars.
Review by Sujeesha6 months ago
Second time my parents send me a parcel or letter from Belgium to French Guiana. Second time it gets lost! I can't cope with them anymore. From now on it's UPS for me. I should have known beter. Just 'google' them : "Complaints to Bpost up by 55% in 2018" Source : brusselstimes.com
Review by MrArcwheel6 months ago
Good thing : they have a lot of relay points
Bad thing : communication is howful, no way to ask a question on their website, phone line is automatized and no human is responding.
Review by Neospec Prf6 months ago
Avoid, half the time they don't even attempt to make delivery.
I paid extra for evening delivery between 18:00 and 22:00.
At 13:00 I get an email that they attempted a delivery and nobody was home and I can go pick it up the next day at a pickup point...
Other times they simply don't bother to attempt to make a delivery and pretend nobody was home.
Review by Saaqeb6 months ago
They suck! They have special 'lockers' where you can have your package sent to so that people who work can just pick up their packages whenever they can. each time you choose that option, you get an email "we've delivered it to a pick-up point instead". Which means they brought it to the post office, where you are bound to their opening hours.
Also when they deliver at home, they are NEVER able to give it to a neighbour, even though i clearly stated they are allowed to. It's better to use PostNL, at least they are capable of delivering packages and offering good service.