I have previously had a policy with BowWowMeow for my dog who passed in November, only problem with my claim was it took weeks, but in all fairness it was quite expansive with vets and vet specialists involved. For that I would give 🌟🌟🌟🌟
I have tried to pay for an insurance policy (BW09904106) for our puppy since before we brought her home (beginning of May) but I cannot seem to get these insurers to take my money! I have given them my savings account BSB and when this failed gave them my Visa card number TWICE! I was told the number was miskeyed into their system but that doesn’t help me start an insurance policy for my puppy, Chloe.
I was advised on the phone to wait til 28 June when a payment (with accrued back payments) would go in. That was last a Friday and the payment did not go through! Also by coincidence I had to take Chloe to a Vet Specialist as she had swallowed two of my husband’s prescription tablets.
In desperation I have sent BowWowMeow the invoice I paid regarding Chlorine e’s poisoning for the hefty sum of $390 (yes, they charge like wounded bulls). I don’t think I have a snowballs chance but I did that in desperation as I did in writing this review. My hubby has said I should get rid of BowWowMeow because of their inefficient service but I am giving one last chance as their policy is really good. Please do something BowWowMeow!
Review by Yingming5 months ago
Be careful guys, 2 claims only 1 paid out after waiting 6 weeks. Vet sent reports 4 times, I have the transcripts. Tried to claim a follow up consultation for skin condition and because I asked questions about my dog being in season and breeding during the consultation the vet notes were thorough and included this line of questioning (why book another consultation just to ask a question right?) so bow wow finding a loop hole in their policy refused to pay the consultation claim as it mentioned breeding. Cancelling and going to fair trading. it took them 6 weeks to also tell me this
Review by LooneyHD6 months ago
This insurance is a complete waste of money. Every single claim if it is not an ongoing condition has the excess applied. I unfortunately, like I'm sure many others do, assumed the excess was a yearly amount. Alas every new claim has the excess applied so every claim I have lodged has had either a nil benefit or paid a minimal figure. It would make more sense to put the money aside that is spent on this awful product and pay the vets fees out right or to take advantage of the repayment plans that veterinarians have available now. I honestly thought I was doing the right thing by insuring my young, healthy dogs but it is proving to be a waste of time. The service is also slow with no notification the claim was completed.
Review by Mayamarie6 months ago
Been with them for 4 years made a claim and they say it's not enough veterinary history from the the vets and my boy been going to the same vet since 8 weeks old and they say the veterinary Can't Get Enough history it's weird he's only been there for his yearly injections
Review by Concon6 months ago
An excellent investment in this company for your dog's future vet bills and your own pocket. I'm very happy with this pet insurance company and product.
Review by Damianne6 months ago
It would be great if you could come into the current realm of technology and provide an electronic rebate. Issuing a cheque is time consuming and more effort for all.
Please review your process
Review by Riksel6 months ago
Very fast service. Thankyou
Review by Fredo6 months ago
My 2 1/2 year old Staffie was taken to our vet on the morning of Australia Day after 12 hours of lethargy, regurgitating food and not drinking. After X-ray’s, she was shown to have a 4cm x 4cm bone fragment lodged in her oesophagus. She had been eating the raw lamb shank on the Friday morning. Not her first ever bone, but definitely her last!! Due to a missing endoscope, and no other local vets being available due to the long weekend we were referred to the animal emergency vets on the Gold Coast, 130km away. Luckily because she has top insurance coverage with Bow Wow Meow her 80% of her emergency surgery, and 2 nights observation and recovery period was covered. The claim was lodged online by both vet clinics, reviewed, processed and refunded by Bow Wow Meow promptly( less than 2 weeks) and without further input required from either myself or the vet clinics involved. I had considered not renewing the policy for the 2019 year, but this incident occurred 2 weeks before the renewal date and saved me from being $3000.00 out of pocket. I had no qualms renewing again and although premiums may seem costly, the benefit of having insurance outweighs the negatives.
Review by Vinswa Derrow6 months ago
Brilliant Service and Easy Claims!
We have been with Bow wow for 2 years now and I don't know what we would do without them. Every claim has been easy and efficient and their online portal is very easy to use. Their customer service has always been friendly and helpful and we very grateful being with Bow Wow!
Review by Colin Wright Madgey6 months ago
We have had excellent service from BowWow. Our dog is having chemo and they have been very prompt in handling claims
Would recommend them!!
Review by SoraScreams7 months ago
Bow Wow Meow are A+++++Excellent Pet Insurance.
Review by Hanshu Meite7 months ago
Claim was handled quickly and efficiently
Review by Tide7 months ago
Great online portal, easy to claim have saved already around $1200 in vet bills in 2 years. Excellent insurer!
Review by Yremsor7 months ago
This was the first time we made any claims ever since with Bow Wow and we got an immediate, helpful and easy processing after lodging our claim. Thanks to BowWow, we have our claim sent to our bank account within reasonable time. Happy with the service.
Review by Dowell8 months ago
I have had my dog insured with Bow Wow Meow for nearly 4 yrs (since he was a pup)I have had some large claims over this period and have found them very prompt in process and payout Highly Recommend them if you’re looking for pet insurance
Review by CarlCC Alegwekwe8 months ago
Review by Linhan9 months ago
So easy to sign up and make a claim. Claims are paid straight into my nominated account usually within 5 days of lodging a claim.
Having insurance with such good coverage makes all my vet visits stress free in regards to payment and what options i have as i know i will be able to claim 80% back within 10 days of paying. My 2yo german shepherd recently tore his cruciate ligament and to know i would have 2600 covered from the 3000 sugery was amazing.
Review by LWilliamson Vitoriano10 months ago
My dog was admitted to the Vet on 23 December 2018 and was there for 3 days. I submitted my claim on 28 December and my claim and refund were finalised by 31 December. Thank you Bow Wow Meow.
Review by Nourredine10 months ago
Very fast service. The only small problem I had was that I received this feedback form but wasn't aware that my claim had been processed so I had to login to the portal and view the claim status, which was paid.
Review by BrianProsser10 months ago
Our dog suffered a severe Trauma and after the necessary life saving surgery our vet sent the claim forms online to Bow Wow Meow.
We were kept fully informed that the claim was being assessed and within days it was paid.
It was very expensive and I felt guilty as we only had the policy for less than a year.
Efficient, friendly and first class service.
Review by Moniruz10 months ago
Fantastic service and efficient claim handling. Many thanks.
Review by Yugal10 months ago
Thank you for keeping my little dog alive for the last 5 years. Without Bow Wow Meow we would never have been able to afford ongoing treatment for our little dog.She is now 14 years and 7 months old and now on her last leg. Just another big "Thanks" for giving her a good quality of life. She has given joy to so many people.
Review by Twedguard10 months ago
Bow Wow the process for putting in a claim with Bow Wow it’s very clear and simple it involves no real effort and everything can be done online which for me is a bonus I find that bow wow paid out my claims quickly and they are very professional Efficent cost-effective and easy to deal with I highly recommend them.
Review by Egda10 months ago
Our claim was settled quicker than expected and we were very happy with the service we received.
Review by Calistus10 months ago
First time claim and I am struggling. Keep hitting roadblocks. Keep phoning them, emailing them - just to hit another roadblock. They have all the information in hand and still cannot process the claim. I have read receipt on the emails and they definitely read the emails, when I phone them they keep 'expediting' the claim but it still dont get finalized. They have everything they need, all the vet notes everything. I cannot give them anything more I dont have. THey ask me for vet notes for a certain 6 month period. The dog wasnt at the vet, I cannot give them notes that does not exist. I dont know what to do anymore.......HELP!!!!