I love the concept of that brand and been many times in other cities.
But Sønderborg disappointed me. I'm talking about uneducated staff behavior. Cashier or waitress can smile to you, but if the service they are providing is bad and not professional - taste of food, clean and tidy sitting area with nice interior will not stay long in your memory.
The main ingredient of Good Service is - people.
First mistake: people at registration desk are slow. I can't imagine how long could take the queue of 20 hungry people/tables to serve?! I saw 2 tables check-in during 15 minutes!
Second mistake: connected to the first, because that is the weird thing what takes so long time - information what cashier collecting about guests. It's similar to USA visa center.
When client arrives to the restaurant he only needs to be invited inside, sit down and start eating/ ordering.
But not in that place.
First client is asked for the name, surname and !Address!
Question: what for you need personal data combined with address especially?
Answer was: it is our house rule.
On demand of explaining what that rule is needed for + showing that on paper ( house rules, especially like that must be written and explained to visitors) answer was - "we don't have it written and I don't know why we are asking. I just know that I can't open your table reservation without that data."
I didn't want to reserve table, I came to eat. Immediately I felt myself very suspicious and not trustful person - what a welcome. I offered prepayment for the table. Offer was declined and I was asked again for my address. Mine, not some other ( I offered that too)!
So here is the question to the management of that place: Hvordan du behandler personoplysninger?
Where is explanation to visitors, how their personal data is stored? And how visitors can be sure that their personal information will not be misused, and feel secure after telling home address to the cashier in front of other strange people standing around?
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Frederiksø 2, bygn. 3, 1. sal