First class service. I recently took a 90 year old silver trophy in to see if it could be restored as was looking very tired and battered. Richard has done an amazing job in bringing it back to its former glory. We recently had our AGM and it was given pride of place for all to see. Both the committee and the members present were a absolutely astounded by the quality of the finished product. We cannot praise you enough and not just the workmanship on the trophy, the shop staff were always helpful whenever I called for an update. Would definitely recommend.
Review by Bafford Karatas10 months ago
We have been visiting this delightful jewellers for some years now, and would wholeheartedly recommend them for the wonderful treasure of well chosen pieces which cover a wide ranging price bracket. The staff are friendly and knowledgeable about the stock. They have undertaken commissioned pieces for us, and are also excellent at repairs. Bourne End Jewellers is always our 1st choice when it comes to chosing a new item of jewellery, and they will also source items if not in stock.......and if that isn't enough to tempt - parking is easy!
Review by Zoki Mentavlos10 months ago
5* service from everyone at this business. From email communication right down to actually having my ring resized.
After being recommended to me from family members I decided to see if they could help me when other jewellers told me my ring couldn’t be resized. The service was amazing and I drove down from Bristol to see them. My ring was resized on the day and I’m blown away by the craftsmanship, knowledge and expertise involved. We have decided that we will be coming down to this jewellers to have our wedding rings made in the near future!
Thank you to Richard & the team for a great experience! Very happy customer :)
Review by PinkFluffy11 months ago
As always excellent, friendly and helpful service.
Review by JusNik Smrek11 months ago
The attention to detail was extraordinarily good- through the planning ,options and final delivery of a designed and manufactured bespoke piece of jewellery- the only real place to have something made by hand many thanks 🙏
Review by Customerashwin11 months ago
I bought the most gorgeous antique engagement ring from Bourne End Jewellers; I get loads of lovely comments about it. Jess was so lovely to deal with that I went back to them for insurance valuations for my other jewellery and the restoration of a diamond ring. They also made my wedding band to match my engagement ring and sourced beautiful earrings to match the pattern and style of my wedding dress. Wonderful pieces and great service!
Review by Anjoli Masoyan1 year ago
Great Customer Service received by the staff, I would highly recommend this jewellers.
Review by Howardclimbs1 year ago
Excellent service. Re made a copy of a lost earring which looks identical. Very quick service in Rodium plating my rings. Would highly recommend them for any jewellery needs. Nicki wright
Review by Manay1 year ago
Excellent service, very helpful staff, would definitely recommend to friends and family
Review by HamptonsAngel1 year ago
We use Bourne End Jewellers on a regular basis both for choosing new jewellery and also for remodelling older pieces.
Richard is very creative and the results are much admired.
Highly recommend the team
Review by Coffin1 year ago
This is definitely the go-to jeweller in this area and worth travelling to from further afield. It has a range of interesting and stylish brands not easily found elsewhere. It also offers quality repairs and bespoke designs. It was my first choice for a wedding ring with a difference. There is always a warm welcome and the staff are helpful and knowledgable. If only all retail experiences were like this.
Review by Niekie1 year ago
Visited 8.11.18. Michele very helpful, explaining clasp options for gold chain. She phoned 9.11.18 and reported the clasp I had chosen was unsuitable and suggested an alternative. Richard "fashioned" one for me so I could see how it would work. That was real personal service in my opinion.
Review by Jensy Fabricators1 year ago
Excellent customer service. Very helpful and friendly, and go out of their way to help you.
Jess was incredibly helpful and worked to find the best option for me.
Review by Agos1 year ago
Fantastic family run business with great friendly staff. I have used them for repair and re designing jewellry with confidence of the best service,pricing and advice.
Would totally recommend them. Plus all too inviting shop displays!! (Great wrapping skills too!!)
Review by Ganous1 year ago
Having ben a customer Bourne End Jewellers for a number of years, I can confirm that I’ve never been anything short of delighted with a) their service; b) their attention to detail (and my needs/desires); c) their honesty and trustworthiness and; d) their extremely high standards of workmanship (when completing repairs/maintenance work).
One of my particular ‘likes’ is the fact that many of the highly qualified and caring goldsmiths/silversmiths are female and their attention to detail is extemporary.
On a final note: I’ve never felt as though I’ve been over-charged (whatever the reason for my visit) instead I have always felt that I have received very ‘value for money’.
On the basis of the above, I have no doubts whatsoever in recommending Bourne End Jewellers, whatever the need/desire.
Review by Frytz Rsn1 year ago
I am absolutely delighted with the bespoke combined engagement, wedding and eternity ring that Richard and his team helped us to design and which they then created, combining stones that we already had in various rings.
Great customer service, true craftsmanship and lovely staff; and we were kept involved all the way through the process.
Would thoroughly recommend.
Review by Hopia Derrow1 year ago
First class service, knowledgeable and friendly. Retail as it should be. Smart premises.
Review by Chrysta2 years ago
Chloe and Frankie gave me really first class service over 3 separate transactions so that I was not only completely satisfied with their service but also charmed as well. a pleasure to visit the shop.
Review by Sherber2 years ago
The staff at Bourne End Jewellers are delightful and I am absolutely thrilled with the necklaces they made for me. I will definitely be using them again in the future and would highly recommend.
Review by Koushal2 years ago
We have had very positive experiences at Bourne End Jewellers over a number of years. The staff are very helpful and knowledgeable. The range of new and second-hand jewellery is extensive and the prices seem to compare very favourably with other jewellery shops in the area. If there are are any special items requested that they may not have in stock they will try to source it. We can recommend Bourne End Jewellers without hesitation.
Review by Poke2 years ago
I have been using the Bourne End jewellery for many years and it is the go- to-place to get nice gifts for special occasions. The staff is very friendly and helpful, whether you need advice on a piece of jewellery or just want to repair something small on an existing necklace. I can only recommend Bourne End Jewellers.
Review by Caidan2 years ago
Gold chain repair
Good experience, Problems repairing a gold chain but given a most acceptable discount against a replacement identical one.
Review by TrevorI Fuggles2 years ago
I recently took my rings to the store to get them checked and cleaned.
The service was very reasonably priced and I was extremely happy with the outcome. My rings look great and I got helpful feedback about the maintenance of them.
The staff could not be friendlier and given that the previous encounter I had with the jewellers was a few years ago, I can safely say that they are consistently good!
Review by Gaudie Schrippe2 years ago
After a recommendation from my father, I tasked Bourne End Jewellers with creating the engagement ring of my girlfriends' dreams. Extracting a diamond from her late grandmothers engagement ring, and making a new rose gold and platinum band to set it on to. Richard was very helpful at the initial consultation providing a range of options, and the finished result is absolutely stunning. Very pleased to report that she said YES!
Review by RobK Farah2 years ago
I used Bourne End Jewellers this year to make a bespoke wedding band for me from my late Grandfather's wedding ring. The staff were all very helpful, and Richard did an excellent job of melting the ring down and shaping (and then re-shaping when I wasn't 100% sure about the ring) to fit against my engagement ring (which was my fiancé's late grandmother's, so also held sentimental value). The staff in the shop were all so helpful and the whole process took less than a month, including sending the ring for hallmarking. I was consulted at every stage to check I was happy with the progress.
I would absolutely recommend Bourne End Jewellers, the service I received was absolutely fantastic.