The right side of my Bose 25 sound cancelling headphones quit and from what I have read, it happens to many people. Customer support is no help and all they want to do in sell you another pair. I will never spend $200 for headphones again, especially Bose and never buy another Bose product again. Overpriced and poorly constructed.
Review by Chenelyn Chamkhunthod4 months ago
Their wireless headphones rock. The bass is premo!
Review by JamesTronolone4 months ago
Good headphones (Y)
Review by Nikkola Derrow4 months ago
One of the best brands out there. Yes, my products have had issues on and off but every time there is an issue they fix it free of cost.
One of the few brands that still warrant trust.
Review by Scrabeulwitch4 months ago
BOSE customer service out of Malaysia and the Philippians customer service is the worst.
Im a 15 year customer and I am unable to order a replacement cable.
Bye BOSE, never again
Review by Fanchae Bregoli5 months ago
Soundwave does not connect to QC35ii headphones....???!!! Really.....£500 for soundwave £230 for headphone....amazing waste of money
Review by Yinbao5 months ago
Appalling after-sales service. My expensive Bose Quiet Comfort 25 headphones developed a fault immediately after the warranty period expired. The only response from Bose? We will sell you another pair at a slightly discounted price!! No way will they fix the product or recommend anyone who will help to repair it. Yes, these were great headphones whilst they worked. But at the price we pay for these we deserve a better quality product and better after sale service. Shame on you Bose!
Review by VaPuff Rodbari5 months ago
After 5 weeks of trying to track my order and many many calls with operators who cant speak English, I'm ready to occupy the church tower.
For top rated products, their logistics chain is abysmal.
Review by Phonesavan5 months ago
Just bought my first Bose product, the SoundWear. Out of the box it wasn't working. After Googling the problem found it needed a software update. None of the listed sites worked, so had to ring customer services somewhere in Asia. The quality of the phone line was dire and every piece of information the so called adviser gave me was wrong. I then got cut off and they didn't ring back. The worst customer service I have ever experienced.
Review by Pravs5 months ago
I have a TV system that i paid £5000 for. I had the first TV for less than the warranty period and to give Bose their due they came and replaced it very quickly. However what i did not realize they replaced it
with the same TV that they no longer make as this system was deemed inefficient and therfore they stopped making it. This TV lasted
the same amount of time and has now gone wrong.
It has taken me nearly 3 months to get them to agree to anything and the best they can do is give me a speaker system. Not sure that is much good so i have to go and buy another one. For 5K i could have purchased 5 good quality tvs which would have lasted
in total 50 to 75 years so i have to say i am totally not impressed.
Review by MsE6 months ago
I purchased a Bose Soundlink Revolve. After 2 months, it stopped working for no reason. No sound at all. I spent an hour on the phone with customer service and they told me to send it back. In the meantime, I bought another Bose bluetooth Soundlink Color II and after 6 months it stopped working. They offered to replace it for me for $75.00! It cost $135.00. They never contacted me again after I sent back the first speaker, and then they would not replace the second one. You cannot return Bose products to the store, so I basically lost over $300 on poor products that I didn't mistreat in any way.
Review by Versed6 months ago
Bought QC 35ii headphones a week ago for £259. They were fantastic. The Noise cancellation has deteriorated drastically. I now realise the new update has made these headphones pretty useless. The noise cancellation is non existant. I have read into this and see they have released a new set of headphones so Bose's agenda is obvious. I just think it unfair to downgrade a product to get customers to buy their new NC700 headphones. I will be buying the B&W PX headphones and sell the Bose's. I should've bought the PX's as Bower & Wilkins have a much better customer focussed company set up. Poor Bose I hope they reap what they sow. Won't be buying another of their products and will give an honest review to anyone that asks. £259 down the drain.
Review by CesMichelle6 months ago
My Bose home speaker system has gone out. Not such a big deal. I can buy a new system, but to call there 800 number and leave me on hold after 1 hour is really bad. I will never spend a dime on there product. This crap I bought will go in the trash. I fool that answered the phone said hold on, and after 70 minutes...nothing! Shame shame shame on Bose! I hope your company go belly up!!!!
Review by NWest6 months ago
I bought a set of Bose Sleepbuds and the product really worked for me so bought additional sets for my wife and son. Unfortunately, after a few months of using them two of the sets broke so I organised returns as per their instructions. The first pair were replaced, but with the second pair Bose are now saying they gave me the wrong returns number, so despite providing evidence that they have signed for the return and even giving the time and name of person who received them, they will not provide a replacement. I've twice asked for details of who to make a complaint to as there are no details on their website other than the generic customer support details, but these requests are just ignored. How can their customer support processes be so bad!! Will never deal with them again.
Review by Videomagnetic7 months ago
I had purchased Bose SoundSports free buds in May 18.. worked perfectly fine.. few days back the rubber started coming out from right ear bud. Today i took it to Bose Service center Andheri East Mumbai. He checked the ear bud and invoice. Assured me not to worry and replaced with a fresh set without any further questions. I was extremely happy with this gesture of Bose. Truely feel like Bose cares for its customer.
Review by Gumshoe Zendman7 months ago
About a year ago I bought several components of a home (supposedly) wifi sound system from Bose. They all connect to the Bose Soundtouch system: the Soundtouch 10, 20 and the home cinema. From the start I have had nothing but problems with them. They are difficult to set up initially and they are constantly disconnecting themselves from the network. I have found them not working more often than working. Each time, reconnecting them all takes about half an hour, and I have to do this about once every fortneight, and on this last occasion reconnecting them has not worked at all, so I am now at a loss. When they work, the sound quality is good, but they are so unfit for purpose that I wish I had bought Sonos instead. From a company with such a reputation as Bose, these really are utterly appalling. Shame on Bose!
Review by KansasKid7 months ago
Bose is the best shop ever , their service is top notch especially the Regent Street flagship shop , I went there with a faulty QC30 set and they replaced with no questions asked , I must admit though that the I damage was due to my recklessness and it’s by no means product failure . I will never purchase any headphone set other than from Bose , the company guarantees you enjoy the experience and their products are second to none especially the qc30 range .
Review by MastroSgrassa7 months ago
Bought a Soundlink mini 1 from Costco about 2.5 yrs ago. Was about £130. Great bit of kit until it decided to have a hissy fit whilst on charge and being unused. It went into a lockdown type mode where all that happened is it wouldnt switch on, charge, or reset. Sent an email to BOSE via their fault reporting system, never got a reply.
Their own help pages were abysmall. Searched the fault online and saw many others had the same fault and the same customer experience. My high quality product is nothing more than a brick. Will never BOSE again.
Review by Suporex7 months ago
J'ai acheté un casque en 2018 (QC 35), ils fonctionnent toujours très bien, la batterie dure environ 80% de la capacité d'origine.
Le produit de la société est excellent, mais le support client n’est pas très bon: les réponses que je reçois donnent l’impression qu’elles ont été envoyées à l’aide du bot.
Review by WildGues7 months ago
I've owned several Bose products over the years from headphones, earbuds to Home theater (over a dozen products) Sure the price has always given me pause, but I just find it very tough to get the same "True" sound quality from anything else. I'm not a Bass Head, I'm not a Metal Head, I just enjoy music the way it was mastered. Right now I still have my Lifestyle AV28 for my main system. I've investigated many options to upgrade to over the last couple years and I just can't find the same sound quality (short of spending $4k on the latest Bose system).
I'm writing this so people reading reviews get all sides of the story. Yes, products break or have defects. That's part of everything manufactured. Bose has always helped me work through my issues in the past. Please, Don't "Not Buy" Bose because someone bought a broken one and wrote a review out of momentary anger (We've all been there) They'll fix it or replace it, but 90% of the time the one you buy will work fine for many years.
Happy Listening to anything you choose to go with!
Review by Torgun7 months ago
Virtually impossible to get in touch with Bose customer service...website gives you a royal runaround and makes sending an e-mail impossible and no one answers the provided phone. Would never touch another Bose product. Just trying to get an update cd for my Bose Wave three cd player...ugh
Review by Sathyendran7 months ago
Below you will see a review I posted on the Bose website about their earpads for the QC35 headphone range. I just received notification that the review was not suitable and did not meet their review criteria therefore it wasn't published.. - Sorry but I didn't realise telling the truth was a criteria...
I bought these headphones and they have only had minimal use. The ear pads have come apart and the foam is falling out. I only use them for travelling by plane or on trains which is perhaps 7 or 8 times a year. After speaking to customer service they said as they are out of warranty they cannot replace them. Explaining that the problem occurred when they were well into their warranty they said they would not replace for free. At £24.95 for a pair of rubbish cheap pads that fall apart - plus the fact that many other customers are reporting the same - I feel that Bose should replace them for free. As they are not then I shall be selling the headphones as they are, and shall not be buying Bose headphones in the future. It's a pity because the technology is excellent but let down by cheap materials. After paying nearly £300 for a pair of headphones I expect them to at least stay in one piece within a year or so of buying them, especially with minimal use. I'm very disappointed to say the least.
Review by Tingin Derrow7 months ago
Bought a headphone. I found I left a battery for awhile until it corrodes inside. I tried to clean as much as I could. I couldn’t get it going. Decided to take Bose service center through the heat and traffic at plaza central in KL. Met by a receptionist explained the issue. She took the product to a room and came up as “unfixabke” in less then 5 minutes. Was appalled to the response without the technician came to talk to me. I didn’t expect to get this response from a well known expensive product.
A same price product vacuum cleaner would have been fixed.
Review by Hvt7 months ago
Is excellent, but the wired tend to break, i have 2 spots where they break and i have no idea how I am going to mend it.
Review by Byungki7 months ago
Bose support is nearly non existing, they are out of touch with the customer base and slow to respond. The product function is fine, the support sucks, pray you never have to call, text or email them. It is not worth the time or hassle.