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Review by Anne Holly4 months ago
I live in UK and have bought from Boot Barn twice. The first time I ordered at the start of December 2 years ago and the delivery didn't arrive in time for Christmas. This time I ordered in October and the order was here a week later! On both occasions I ordered socks and work boots. First order items were dispatched separately and import tax was astronomical £20 for the socks and £57 on the boots. This time £37 for both. This has nothing to do with BootBarn but is something to be aware of. The boots and socks are EXCELLENT so good I was prepared to pay the massive import tax (which if it happened again I would question) hard wearing, good looking and comfortable. On both occasions customer service like the company was fast,efficient and friendly. I will continue to be a customer.
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Review by Danielle Varndall6 months ago
Insanely quick postage to the UK & when I had an issue the customer service very quickly helped.
Will definitely buy from them again.
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Review by Alaina L.7 months ago
I was a little skeptical buying from this site due to the reviews on here, however I can't really complain.
I ordered my shoes June 29th, and received them July 5th! I would say those came pretty fast especially with how things have been through COVID.
Throughout the process I continually received messages from BootBarn telling me about my package and if there were changes.
I did have a problem receiving a messaging stating my package was Delivered' from UPS, but it wasn't at my place (and I contacted UPS directly with no answer, and contacted the driver and he didn't know what I was talking about). BUT I contacted BootBarn and got a message from them instantly stating there was confusion between UPS and BootBarn and that they it was actually delivered to the post office instead. They were very kind and apologized for the misleading messages.
Shoes that came in were in great condition, look just like the shoes on their site and fit true to size!
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Review by Ashley D.8 months ago
I do not at all get the bad reviews of had nothing but great experiences with them the only thing a little pricey sometimes but the clothes are way better & they got good boots Fast shipping that's why my experience I love them
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Review by ML2 years ago
This company has incredible customer service - last week several packages I ordered from various online retailers did not arrive on the scheduled date and were misdelivered. Even though this was the first time I had ever ordered from them and had no history with the company, Boot barn shipped me a replacement extremely promptly and everyone I dealt with at this company was incredibly professional and courteous. I’ll be a customer for life.
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Review by DarkMoonMare12 years ago
Great selection of boots. I haven't bought from here yet the site looks trust worthy and doesn't deserve the bad rating it has.
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