Boot Barn Reviews

Bootbarn has crummy pictures and false descriptions. They also don't ship multiple item orders at once, even when coming from the same location. Annoying.

I have waited weeks for my online purchase to arrive. They canceled both orders today. I had to send a email to find out what was going on with my order. Apparently their online items advertised are not always available.

My experience wasn't good. Nothing in stock of the only brand I was looking for even though their website showed many choices in the Roper brand. Customer service was like trying to pull teeth. Not my kind of place.

The one in Kodak Tennessee has a very rude sales lady named Rachel she was not willing to look around to find me a pair of 11 triple e boots said she just did not have the time. But a older sales lady named Jenny? Went and found me four pair of boots in the size that I was looking for. Then this younger lady which I think is the senior sales clerk she yelled at Jenny for helping me in front of other customers, I was very put off by this young lady Rachel you need to fire her and get her out of there before she runs off all your good sales people.

Boot Barn asked me to give them a review. The review wasn't bad but none the less they decided to reject it. If you ask for review then it's the buyers review and they don't get to choose unless they don't care. If they want Perfect reviews than they should write their own and say so and not waste the buyers time or their time and asking for it. I don't know what their purpose was but they definitely lost a customer who has bought twice from them. The price was competitive but clearly the customer service was very below-par!

I made an order 30 minutes ago and realized I purchased the same item twice. I tried to cancel one of the items, but was told the order had already been printed so there was nothing they could do. For one, I find it very hard to believe that you have already printed and began packing an order that was placed online 30 minutes ago. Two, what's it matter? If it hasn't left the facility, I should be able to cancel the order! What kind of customer service does that? Guess I will go back to using NRS and wait forever on my items. At least there customer service and return policy are great! No one I have delt with at NRS has been rude or lazy like Boot Barn customer service.

Dec. 1, 2017 I ordered a pair of TONY LAMAS OSTRICH ANTIQUE TAN BOOTS from BOOT BARN over the phone. I received these boots in a two day period. Well to my surprise after opening the BOX these BOOTS were in a very highly used condition. The soul of the BOOT was gray in color and looked like CONCERT, the TOE was scuffed up. I contacted the BOOT BARN and they sent me out a NEW PAIR overnight . I just wonder how this happened. I was totally disappointed that a QUALITY CONTROL DEPARTMENT was not overseeing an outgoing product. I called and ask to speak with the SUPERVISOR and to make AMENDS the SUPERVISOR gave me a discount credit on my purchase. I am sending a photo of the product I received to help others that may want to THINK of using BOOT BARN.

I have been a customer of boot barn for a couple of years and wanted to not only support our local companies here in Lebanon,Tn, but also I really liked the products as well. Tonight I took the family to boot barn to purchase a new hat at $99.00 and also a pair of carhart pants $39.00 and after purchasing around $500.00 or more with this company in previous purchases, I could even be found in the system. Phone number, name, or address could pull my information up.....what's the point in having a rewards card if your not even going to keep up with your customers or convinetly loose the information. Not happy at all.