They do not even deserve one star!
Don’t puchase tickets from Kiwi.com. They cheat with the prices and have the worst customer service.
My friend and I purchased a round trip ticket from Copenhagen to Rome yesterday.
First of all we chose the return flight to be 2nd of January at 10am. But somehow after purchase, the date had changed this to the 4th of januar.
The only way one can change the flight is on their page apparently. Which by the way doesn’t make sense. It only gives around 10 other alternatives with additional expensive cost and flight times of above 14 hours?!
We have checked flight on other sites and they were much cheaper taking only 2.5 hours.
Then we wrote to them we want to cancel our return flight. They reply to usthat we can get a refund of 46.07 euros after paying a fee of 20 euros. And that they have contacted the airline company. We have paid 1079 DKK each giving an amount of 2158 DKK. Converting this to euros gives around 288 euros.
So they try to cheat us out of the refunds!
In addition, we were in direct contact with Norwegian telling us they have never contacted them, as mentioned in their email. Norwegian also told us the flights can be cancelled without any problem.
Now we have written to them again demanding a cancellation of the return flight and a refund us 288 euros minus the 20 euros fee they want. We hope to hear from them soon in order to purchase the return flight from another company.
Please do not use Kiwi as they are lying and cheating!
Review by Bafford Mayard1 year ago
They didn't have a phone line to call when our flights were cancelled just an online 'Chatline' manned by people who hardly spoke English and lied to us repeatedly. I kept screenshots of some of their lies to no avail. We got the impression that no one there cared. After many weeks and many many emails and 'chats' we eventually got an nominal amount of money back off them after they had taken 20 EU off us for no apparent reason. Never use this company, they are useless and uncaring when any problems occur.
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