I have lived near my local Bookmans here in Phoenix over 10 years. This is a store that used to be one of my favorites, but over the years, unfortunately, I have watched it lose more and more of its charm and customer service and most of all it's great value. The prices on items in the store have gone up, of course as times hoes by, but the trade value has hit an all time low. I understand with all the competition out there, these things happen. When you lower the price so very much on what you pay people for items, I would think it would reflect in the resale price. This is not the case. What finally did it for me was an incident where I took several boxes in and Bookmands picked out maybe 10 items and I asked if I could leave my "cart load" of boxes of items remaining while I went to get my son at work. The employee said that was not a problem and I even put the cart with the several boxes to the side and off I went to get my son. When I returned, em0loyee went home, smdidnt tell any one, and Bookmans had already unloaded the cart in the back to be processed. There was no way to pick out all my items. They said "sorry". I called and the manager apologized and told me to pick up an envelope at the front seat on my next visit. I did, and in it was a gift certificate for $25. I do not want to sound ungrateful, but there were boxes of jewelry and knik knacks, and murano glass vases and wall decor etc. I was upset but figured I would get over it. Until next time I went into the store and picked up one of my items that was taken and saw the $34. price tag on it. ONE item! No longer am I a customer at Bookmans, it seems just several things, the increase in their prices, the decrease in their trade value, the decrease in customer service, to mention a few. Its sad to see places get successful and become complacent even cocky in their glory. Just look, their are similar places popping up, and I will forever be the thrift store junkie, especially when there is a charity involved!
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South Riordan Ranch Street 1520