I’ve used this site numerous times and have had only one issue with my reservation. During check-in we were told the initial payment was declined,however,there was a charge on my checking account for the reservation. In case you didn’t know (I didn’t), bookingcommunity.com pre charges your account for the room and then they use their credit card for the payment to the hotel. Well this particular time,their card declined the payment so the hotel charged us again for the room. Of course I called and spoke with a representative from booking community and he promptly fixed this issue. I waited on the line while he called the hotel and corrected their mistake. I will continue to use the site because the deals are fantastic, possibly the best I’ve seen from any 3rd party site. Had we never experienced this, I would have definitely given 5 stars. The site is simple to navigate. I URGE YOU TO READ BEFORE YOU PAY. Nothing is hidden, but sometimes there are fees that accompany the reservation and usually a very short time to cancel the reservation. You may even read a no refund policy. READ CAREFULLY AND SAVE YOURSELF A HEADACHE.
Review by Dinosauren9 months ago
Buyer beware! The closest thing to a scam you're going to find to make reservations. Forget about cancelling anything, not even 1 minute after paying. Well, they will cancel, but keep your money anyway with an unapologetic attitude like "take it or leave it, it's in our Terms & Conditions, didn't you read them?". No I did not read them, and I still want my money back. I'll stick back to Expedia from now on and won't try experiments like this ever again. Lesson learned.
Review by Sazzy1 year ago
I booked the Boca Resort and it was a seamless reservation process and saved 40% on retail the hotel's rate. Overall GREAT experience!
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