Initially booked an airport lounge for Tunisia, however, with the demise of Thomas Cook, we had to change out holiday plans to Mexico. Phoned FHR who advised that they could transfer the airport booking to Cancun airport, so the booking was transferred. Unbeknown as to what terminal we were flying out from, I took a punt at T3. During the holiday, it became apparent that we were departing from T2. A 3am (mexico time) call to FHR got this all sorted and they again transferred the booking from T3 to T2. Excellent service
Review by Sanmita3 months ago
I have booked a parking space months prior to my departure. On arrival to the site on the morning of travel I was very surprised to find all lights out, and no sign of life in the address given to me by FHR during the booking process. Likely we managed to get a parking space no far away from where we were. I made a complain to FHR, and been told that the company stopped trading, and that they Will look to my complaint. Week later I heard nothing, so I rang FHR again to be told that I went to the wrong place. Likely for me I took pictures of the place were the parking supposed to be. Customer service with FHR is no existent.
Review by Lynnmconnor Jacyna4 months ago
Booked a Meet and Greet through FHR for Gatwick, which was fulfilled by Help To Park.
Had no problems with the booking with FHR, but Help To Park are shockingly bad (check out their Trustpilot reviews rather than the website).
Avoid Help To Park, unless you don't mind having your car raced and waiting a long time.
This has therefore affected my review of FHR.
Review by Louisianna4 months ago
Booked Birmingham Airport car park 5 through FHR Airport Services. When I returned to collect car it had been damaged. No compensation as car is parked at own risk. Disgusting!
Review by Helcia4 months ago
I booked meet and greet parking through FHR and when I returned from holiday into Gatwick in the early hours of Tuesday morning 23.7.19 my car was returned by one of the Sure Parking drivers.
He did not inform me that it had been in an accident and due to the late hour and tiredness we did not inspect it before we loaded our cases and drove home.
On return home the car was parked in my drive and not used until the following morning, when I went to leave for work I was horrified to see extensive damage to the nearside front corner, including the bumper , wing and wheel. It seems most likely that the driver crashed the car into the wall on one of the tight corners entering the carpark but chose not to mention it, in the hope he would get away with it. I have since had a quote for repairs which is £4250.00.
I immediately informed FHR who responded to say that this is not their responsibility and passed me onto the parking operator Sure Parking, who took five days to send a proper response to my complaint. They now claim to have investigated my complaint and found that the damage was not done by them, they have refused to accept any liability and are unable to help further.
I regret that I did not check the feedback on Sure Parking before confirming the booking with FHR as their rating and previous customer experiences are very poor. This company has no care for people’s property or their reputation and is happy lie to deny responsibility for their appalling behaviour. I have since had a quote for repairs which is £4250.00.
I am therefore very disappointed that FHR recommends this company and have not been more helpful regarding the horrendous experience I have had from using them.
Review by Sivar5 months ago
Recently booked the Britannia Stockport for airport parking to find you have to drive more than 30 mins to sister hotel where you are picked up to transfer by taxi to the airport. This was not suitable as our flight but was 7am meaning we would have to leave the hotel at 4am. I asked for a refund less than 24 hrs after booking and was CHARGED £10 cancellation. I would not recommend this dreadful organisation.
Review by NevaAstrisukma Hlord5 months ago
Stolen umbrella, used my car for mileage, broken ashtray, changed my clock on the radioo. Never again
Review by AlysonEverard6 months ago
I always try 3 providers and 9 time out of 10 FHR win the day.
Never had a problem with any services I have purchased with them (Meet & Greet, Lounges)
Review by Aymane6 months ago
A good service, easy website
Review by MaureenB6 months ago
Easy, excellent service as always
Review by Ginesh Microblading6 months ago
Always a good price . easy to book
Review by Postcard6 months ago
Easy to understand and book
Review by Yeunsoo6 months ago
Have used this service many times always had great results and bo problems
Review by Kerlynn Gearl6 months ago
A very easy booking experience. Excellent value.
Review by Bafford6 months ago
Easy to navigate website. Easy to book. Good value. Have yet to use the parking, so cannot comment on that.
Review by Stelliosmr6 months ago
Cheapest parking I could find very satisfied with service.
Review by Conti6 months ago
Quick, easy and all done in minutes. Rapid confirmation of booking.
Review by Pranati Quas6 months ago
always the cheapest no hassle
Review by CgpC6 months ago
Booking easy. Hopefully easy to find.
Review by SoundLift6 months ago
So easy to book would not go anywhere else
Review by Gribbon6 months ago
So easy! A quick search from scratch, popped dates in and done... real easy and a great price.
Review by Matherbean6 months ago
I have used FHR many times and it always provides a fast efficient service with an unbeatable price
Review by Arnaly6 months ago
very quick and easy
Review by Gaznesh6 months ago
Web site straightforward and easy to use and follow
Review by Subhapriya6 months ago
I am a lone female travellor, and appreciate how easy it is to book this service, and know my vehicle will be protected while I am away