I have been using Bookeo to manage my business for a year now and it is without doubt one of the most frustrating experiences out there.
There is little to no customer support on this platform, it is as if it was set up and still runs out of a bedroom in someones parents house. There are levels of 'help articles', but they are not very good and there is hardly any offsite help on the wider web.
The UI is exceptionally clunky and outdated - think mid naughties - and this serves to confuse both the user and customer. The set up of bookable events is not straight forward and nor is setting up future events. e.g. Trying to add new events/classes in the same venues with different prices always results in old prices changing and either unlawfully crediting peoples accounts with the difference or logging back in a few days later to discover all the new classes you set up have deleted themselves.
On top of this there is no way to effectively test changes. They have a test button which allows you to go half way through the test process but does not allow you to complete a transaction. Other changes you make will also be deployed to your live site (if it is embedded) and you just have to hope they have worked.
Me and 100's of my of fellow franchisee's are waiting on our own in house solution to be built so that we can stop using it for good.
I could give you a wry balanced opinion of what it does well, but to be frank - it is too outdated to achieve anything well now. I am sure that some people are using this product to suits their needs, but if you have anything more than a 1 price one event/show/class it will get very frustrating indeed.
My advice to Bookeo is to pick yourself up, have an overhaul of the platform and join us in the present decade.
Review by OferL Derrow4 years ago
Very good webtool for the trackings and organizings of events.
Review by Balbus5 years ago
This site is 100% trustable because it is linked to a serious and proven back and lower back pain therapy
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