I have used Bookaway twice in Southeast Asia. First time, it worked fine. Booked a ticket online to Hanoi, and everything worked out fine. So decided to use them again. Second time, Bookaway did not confirm the booking for a ticket to Cambodia from Thailand within the stated time of 24 hrs. It took 2.5 days before they confirmed, which by that time, I had to make alternative plans not knowing when it would be confirmed. I think part of the problem is that their support people don't seem to be on local time here. So everything seems to get delayed. Second problem is that if it might take 2.5 days to confirm a booking, then DON'T say it will be confirmed within 24 hrs. Not doing a good job of managing customer expectations which can ruin the experience. So if everything goes ok with the booking, seems reasonable. But if there is any hiccup, than support is not very responsive. If you are time-insensitive, then this would not be a problem.
Review by Khott1 month ago
We arrived for our booked return ferry to find no return ticket had been booked. We had to pay for a new ticket and luckily seats were free. Bookaway promised a refund, but after 4 weeks this has not come through. Wish we had checked out the negative reviews before trusting this company. Recommend booking directly with operator.
Review by Kakrona1 month ago
Review by Faizul2 months ago
Had an issue both times we used Bookaway. Been traveling 16 years and never had such problems until using Bookaway. That would be fine but support is average, takes many emails to sort an issue, and no local support office to call! Recommend using Klook instead, sucks to be waiting in the heat for an email reply, and instead of fixing they email for clarification. Klook have local numbers and an awesome app!!
Review by Jabin2 months ago
I only wish I had read the below reviews belge booking. Exactly the same story - prepaid online, arrived to find no tickets are reserved for us. Tried calling/emailing/texting but complete silence and abysmal customer service. I’ve travelled extensively and have never encountered a scam to this magnitude. I hope whatever sub-humans run this charade get what’s coming to them.
Review by Bigjt Rushman2 months ago
Very happy with service!
Review by NicoleP Kilgore2 months ago
So simple to use! I had no problems with the service. Recommend it!
Review by Tnadoln Frossini2 months ago
I bought 2 bus ticket from Nha Trang to Dalat for my friend & I at Bookaway website. When we went to the counter to collect the tickets on that day, the bus operator (The guy in the photo) rejected our e-ticket and told us system showed we've cancelled the transaction earlier. I showed him the payment that i made but he insisted that we have to purchase another bus ticket for VND600,000 (USD25) else we are not allowed to get in the bus. I refused to pay again and started to raise up my voice to argue with him. He after that realized we're being stared and agree to let us get into the bus. During the argument, he was keep on mentioning not to buy e-ticket from online, as most of the websites are scam sites and I'm doubting is Bookaway is one of them or the guy was trying to cheat our money. It's really spoiling my holiday.
Review by Velduque Rello2 months ago
Full recommend and 100% satisfied with service
Review by MGarcia2 months ago
great, easy to book
Review by Madcatlady Nevatte2 months ago
Review by Hird2 months ago
Very satisfied, will come again, many thanks!
Review by Brijnandan2 months ago
Great. And the hostesse showed us where the boat is.
Review by Chabi2 months ago
Selling tickets for a non existent company for a never existed service, causing problems with connecting travel.There is a proper service from Luang Prabang to Boten in Laos but Bookaway decided to comission a phantomservice without buses and functioning phone. This attitude of course has a knock on effect on customers because they miss the proper bus offered by 12Go Asia.Would not recommend to book with them.
Review by Gresley3 months ago
Great experience with bookaway!
Review by Wernick Derrow3 months ago
Very simple and fast to use! Nice ride to Brac, Croatia.
Review by Timjee3 months ago
Great experience, easy to book
Review by Srinivaas3 months ago
I had an amazing experience!
Review by Briand3 months ago
Easy to book, completely satisfied!
Review by Mawahib3 months ago
Great! I’ll use it again!
Review by Evowoman3 months ago
Used Bookaway to book a to-and-fro ferry ride for Split-Hvar. Received an e-ticket and the ferry company seemed to be familiar with both bookaway and the e-ticket process. Seamless experience. Will use again.
Review by Phie Moschovas3 months ago
I used Bookaway for the first time and it didn't disappoint me. It was so easy to book and the tickets were sent quickly.
Review by SJLang3 months ago
I had to repurchase the ticket again when I checked-in....tried to contact their customer service but no responses :(