I ordered 6 books almost 3 months ago and never received them. The company has made no resolutions, though they already have charged me for the books!! I would NOT do business with this company!!!
Review by Cwazy1 month ago
Today I received my first order of 12 books, all 12 perfect condition.
I ordered on May 6 and received May 11, quite impressive in my opinion. I received two identical books, 1 hardcover and 1 paperback, once I looked into the situation I came to realize it was MY fault!!
I am now awaiting for my second order and I feel confident that I will not be disappointed, also I recommended the book outlet to my friend.
Thank you for the great work, well done! Especially during these difficult times!!
Review by Sunburst1 month ago
I've ordered from Book Outlet twice. Both times I ordered adult and children's books. Everything was exactly as described for their bargain priced books. I did not order any scratch and dent books, because I wanted them in good condition. I was very satisfied with both my purchases, and will definitely order again!
Review by MacRave1 month ago
After three weeks, my books finally arrived but out of fifteen books I ordered, only six arrived. Hope this can be fixed.
Review by Gentili Rinkevicius1 month ago
I've been ordering from this site for years and love it! Shipping is typically fast and the prices are great! Never had an issue in 20+ orders.
Review by Untrusting Meiergerd2 months ago
I didn't read any reviews before I ordered, but I did order 8 books and couldn't be happier with them. All of them were perfect, only a couple of them even had a remainder mark. I have another box full coming tomorrow, I have no doubt they will be fine too. Some people just love to complain
Review by Gracer2 months ago
I've placed several orders now and I'm overall extremely happy. Two orders for my family and 1 order for work. Shipping is fast, books are in new condition, and the pricing is amazing. Had to contact customer support once and they resolved my issue very quickly.
Review by Tike2 months ago
Thats what these guys are. NOT an iota of honesty in their dealings. I bought a book and paid extra for expedited shipping. They never sent the book, responded with "we will get back to you" or "we are working on it"
I can't believe they are still in business. I guess scams can go on for a long time.
Review by Marelyis Steffinger2 months ago
I never received my package nor a refund for it, and I also placed another order which I cancelled (but was still charged for) and have STILL not received a refund, even though I cancelled the order almost three weeks and over ten business days ago... I am a full time student and really need this money returned to me as well as the money for the other order if they are not going to send me the books.
Review by MomradN3 months ago
I placed an order at Book outlet prior to doing any research of them or looking at their reviews. Once I looked up some reviews, I was quite disappointed and expecting the worst. I wouldn't have minded a little wear or slight tearing at the price I paid, but some reviews look much worse.
My books arrived after a total of 10 days (about 8 business days) and were absolutely perfect. I was surprised to find no flaw whatsoever in any of the 24 books I ordered. I think I had about 3 or 4 from the "S" - Scratch and dent category, but they all look brand new. I couldn't be happier with my purchase. I got an awesome deal on excellent quality children's books. Definitely will order again.
Review by Shivee3 months ago
I placed an order several weeks for about 25 books. The books were shipped promptly but the order was pending at the post office for weeks. As soon as I contacted Book Outlet customer service, they declared the books lost and offered a full refund or a replacement set of anything that was still available. I asked for the replacements and they promptly shipped these out at the same time they credited my card for the titles that were no longer in stock. I think they went above and beyond all expectations in the promptness and completeness of their response, especially since it was the post office that was failing to update the shipping record or deliver the books. A big thank you to Book Outlet for outstanding service... and some great books.
Review by Nentia3 months ago
I purchased 30 books for the price of 5 from a full price bookstore. I was a little skeptical after reading reviews, but I am beyond happy with my purchase. All of the books are in good to perfect condition. Will definitely be ordering from them again!
Review by Arue Derrow3 months ago
The books were in good condition and it was also cheap. The price is way lower that any other book sites I have encountered and the books arrived in good condition as well.
Review by Ryndie3 months ago
I been charged n still no books or answer.I want yo be refunded. Order was placed April 27.I just want an answer please
Review by Printerboi4 months ago
Bought 20 books from this company and 6 came in bad shape. I realize they are scratch and dent books now but was not aware when I bought them they were. There were 2 books that were in really bad shape teared and even marked with ink fingerprints on the side. I paid good money for them these 2 cost me over $5 and for that price i expected them to be in better condition. They looked like they should have been put in recycling. Even thrift stores don't sell books in that condition. The other 14 books were in really good condition and most cost less than $5 which doesn't make sense how could those be in such good condition and cost less than ripped damaged books. I asked for a refund or discount but they just quoted me there line about the scratch and dent books they sell. Wasn't happy and will not be buying books from them again. If anyone knows how to get your money back from them please reply. Thanks.
I contacted the Better Business Bureau to launch a complaint and this is the response I got from Book Outlet.
These books are marked UP TO 95% off (in the range of 50-95%). Regardless, they are still listed as Scratch & Dent and arrived in the exact condition we promised - with some scratches, dents, tears and various other cosmetic issues, such as missing dust jackets. The books are structurally sound, guaranteed great for reading.
The customer purchased these books in this condition fully knowing they will have cosmetic wear. A refund will not be issued as ALL of the required information was very clearly provided to the customer prior to their purchase.
Not impressed the books I got that were labeled scratch and dent at least 2 of them should not have even been sold they were that damaged. Not even at there so called discounted price.
Review by Nayrim4 months ago
After waiting almost 3 weeks for my order we received used, smelly, dirty boys with writing in some of them! Scam artists!
Review by Flatterwind4 months ago
I was deeply concerned about my orders as I read the reviews after I paid for them, but was pleasantly surprised when my order of 6 books arrived within a 2 week window in Vancouver, as did an order of 7 different books sent to my sister as a birthday gift (to Oakville). They were all "bargain" books, but the minor blemishes associated with them were hardly cause for the greatly discounted prices I paid, so no complaints. I would actually rate this experience as 4.5 if I could. I only rate 5's when I experience consistently good service. So if I experience the same quality and service on my next order, I'll bump my rating up to a 5.
Review by Jawss4 months ago
I had ordered a bunch of childrens books for my niece and never recieved the order. Waiting now to see if they actually refund the money or not. I had to contact them 3 times to get the response I got in the photo.
Review by Kenali Vorison4 months ago
I PLACED ORDER ON 5/15 AND ALMOST 30 DAYS LATER HAVE NOT RECEIVED ORDER. I HAVE CALLED AND SENT MESSAGES WITH NO RESPONSE AND HAVE NOT BEEN ABLE TO TRACK WITH NUMBER GIVEN. FOR SOME REASON WAS SENT UPS AND THEN TRANSFERRED TO USPS
Review by Raminoarison4 months ago
I ordered about 45 books from Book Outlet a couple weeks ago and paid only $150, averaging about $3.50 per book (brand new). Initially, I was skeptical about ordering because I saw so many negative reviews, but was super pleased with my order! Although my order took about 15 days (ordered April 20, received order on May 5), it was worth the wait. All my books were in PERFECT condition and I got exactly what I ordered.
I recommend buying from here for cheap prices and quality books in good condition. All my books were labeled "Bargain Book Copy," meaning that the original book store had excess copies and needed to get rid of their brand new books. 100% recommend buying from here. As a classroom teacher, I will be buying more for my diverse classroom library :)
Review by CDianeustomer Derrow4 months ago
I purchased a daily devotional from bookoutlet. It was missing 33 pages. When I contacted them they could not help me or even replace the book. Do not recommend purchasing from them.
Review by Hallco5 months ago
To update my review, I just never received my package. I had to call UPS who verified that a package was dropped off at USPS, then I had to call USPS who verified that they never received anything. I don't know what happened, but after the hassle of figuring it all out I was fortunately refunded.
Review by Noki Tempke6 months ago
I've never had an issue with Bookoutlet and customer service has always helped me out. I've definitely created a library in my house from this site alone.
Review by Jojocont6 months ago
I had already placed my order with Book Outlet and then read the negative reviews. Then I began to worry that I would never receive them!I bought these books for my children to read during Covid. Despite the negative reviews, all of the books arrived in good condition and after about 2 weeks. I would order from them again for sure - especially since the prices are great!
Review by Yolunde Didziapetryte7 months ago
When ordering, I ordered for a classroom a set of books, which I was sent the spark notes off. When wanting to return them, they stated I needed to put for shipping back and shipping again for the new book. When questioned I received no help and they did not even try to correct the situation. I will never buy from them again, and I will go somewhere else for my students needs
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