After nearly 2 years our portfolio is showing a negative return. A large chunk of this is down to investments Bond Mason placed with a lending platform that went into Administration in early 2018 (now in Liquidation). Some of this may be recovered once everything is unpicked and loans repaid, but this dramatic reduction in liquidity has led us to close our account. Communication from Bond Mason on this major item impacting our investment has been reactive and very poor. I question Bond Mason's due diligence processes over platforms in which they invest. It appears the record keeping of the lender was far from satisfactory which has led to long delays (and high levels of cost) in the administration.
Update following Bond Mason Response
The account with the bulk of our investment was in the name of my wife. I had a small account in my name closed some time ago. As Bond Mason says, that had a positive return.
Review by Hoel Hogenson9 months ago
BondMason works very well indeed - technology, communication and, most of all, great returns!
Review by Norgie Chernavin10 months ago
Early days, but so far they've done everything they've promised ...
Review by Push Kazdan1 year ago
BM are quick to respond to queries with knowledgable staff manning the keyboards, they are both friendly and polite and always a pleasure to deal with. The investments are sound and my only slight criticism is the amount of time it takes to fully invest larger sums: that said I understand why - their due diligence process is so sound that they won't just take on any investments.
Review by Cupquake1 year ago
I am new to Bondmason. So far the information and help have been firstclass. Give me a year and I will then have a better understanding for another review.
Review by Chaleet Kanduc1 year ago
A relatively new service providing good returns. It is easy to deposit money and withdrawals have been made promptly.
I had a couple of glitches when starting to use BondMason. Emails were responded to quickly and the issues resolved straight away.
Review by Vashon1 year ago
seems to work and quite productive, but delay in converting cash in bank to cash at work is irksome to me.
Review by Usmam Stavrakakis1 year ago
Took a while to be fully invested but rather that than piling in to unresearched loans that could be potentially risky.
Review by Ferdidando Kyffin2 years ago
All is great so far after about 5 months of investing through the platform
Review by Ganeshbabu2 years ago
The overall concept is good. I am happy to pay a fee to be automatically allocated to a selection of good loans with a low default rate. The main problem for me has been that the rate of allocation of my cash to loans has been way below that advised when I joined. This means that I have had a lot of cash on the platform earning nothing for most of the year to date. I would have more trust in BM if thay had been more open and honest about this factor to start with.
If they cannot get that one right then I worry about how are they doing on loan selection? Only time will tell.
Edit: Having said the above I had better add that for the last month performance has been MUCH BETTER, and well in line with the customer expectations that BM have set. I do agree that loan quality, hence low default rate is the most important thing,
Review by MemoryMan2 years ago
Money with them for over six months and so far making a loss due to cash drag and loans not repaid. Will not use this company again. I have investments in over 10 other places and never experienced such bad practice.
Review by Wenyan Solig2 years ago
I have only been with bondmason for 2 months now but I have no hesitation in recommending them. I unfortunately had to withdraw some of my investment due to unforseen circumstances. This money was returned to me within 24hrs. I think this shows how much confidence you can have in the integrity of this company.
Review by Ehraz2 years ago
So far so good
Review by ChibiSora Sequeda2 years ago
I decided to divest and withdraw my funds (6 figure amount) - I was contacted personally by the top level management who helped me through the account closure process and my unallocated funds were returned within 2 days. Good service - would recommend
Review by Chinweuba Pour2 years ago
I like their approach and attitude to investing. The customer service has been exemplary.
Review by CassTcustomer2 years ago
they change the terms of your investment mid term, i never reached the target rate of 8% before fees and never will now thanks to BM upping the charge from 1% to 1.5% on all invested funds, im not a very happy investor. i would not recommend, who knows when they will change the goal posts again.
Review by LJWoodworker Asseter2 years ago
Excellent service, good comms, simple to use site, best performing P2P platform I'm working with. Very pleased
Review by Dagenais2 years ago
super simple to set-up and monitor - although i would appreciate more information on the details of individual loans that i'm invested in and their performance - details like platform, term remaining, default status,
Review by Dipro2 years ago
Easy to use platform, helpful team, and good interest rates. Would recommend!
Review by Montyjsr2 years ago
Hands-off type of investment, good return rate and my deposited cash was invested in the advertised timeframe.
Review by Wonseo2 years ago
Everything to date has been exactly as advertised. Opening the account was easy, adding funds straight forward and I received prompt confirmation from BondMason that the funds had been received. I have yet to liquidate any investments with BondMason so cannot comment on that area yet.
Communication is both prompt and jargon free, giving me a high level of confidence in Stephen Findlay and his team.
Review by Ennes Heaver2 years ago
all working well, BondMason are doing a good job and are responsive to my questions. I like it so far, no reservations and have recommended BondMason to others
Review by Fermanagh Derrow2 years ago
One of the easiest ways to a good return with very low hassle. It really is far more transfer-and-forget than any other P2P site, with good returns and low fees. It would be nice to see a bit more detail on the individual investments, and to have a bit more control on asset classes, though.
Review by MargaridaTavares2 years ago
An easy platform for anybody to use to get a very decent return on their money, with informative and easy to read summary page with more detail available on another page. Options available for auto invest, to limit percentage invested in any one option and auto re-invest making it easy for newbies. As always, study the risks well.
Review by Chulananda Husselmann2 years ago
Only been a member for 2 months. But so far so good. Easy to invest and the returns look good. Unlike some other investment sites the money seems to be invested very quickly.