We have been using Bomgar for about 6 years now and have one of their physical boxes.
It is a great bit of kit and find it alot easier than some of the other alternatives. It is easy to manager users and upgrading firmware.
Just make sure that your subscription doesn't lapse, as you will have to pay back pay from when your subscription expired.
Bomgar is rated 5.0 based on
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578 Highland Colony Parkway, Paragon Centre, Suite 200