Best Business insurance company on the Market.. 5*****..
Review by Jaylah4 months ago
There is a world out there where people continually criticize millennials for their lack of social skills, lack of work ethic, etc. You know…I’m sure you’ve heard it.
HOWEVER, there is a class of human beings – doesn’t matter what age – who completely understand what it means to elevate their lives by delivering the best service possible – doesn’t matter who the customer is.
Sally Garcia is one of these people. It will always show up and Sally will continue get more than she gives – in the personal satisfaction of knowing she is delivering the best she can and in the professional world as she continues to move up as a leader in her field.
Review by Omoikhefe GodisHaggans4 months ago
Cancelled policy. Will not issue refund on unearned remainder of term. Do not use this company
Review by GMikal4 months ago
The staff is very friendly and knowledgeable. I truly appreciate all that they do!
Review by Torger6 months ago
I am a small business owner in Florida. I've had a general liability policy through Bolt for 3+ years. Never had an issue "getting" the policy (or with any other aspect of customer service) until this policy year (which began, or was supposed to begin---see below---in Aug. '18). Never filed a claim. Always paid the premium in one payment/upfront. Fast forward to Aug '18: I continue with the standard policy I've had for 3 years. Authorize payment on my credit card. Get a copy of the policy and several add'l certificates for the schools to which I provide independent contractor services. Nov. '18: I get an email that my policy has been canceled for "nonpayment." I call Bolt. I'm told, "We were so busy in August when you authorized payment that we never processed payment. When we tried to process the card yesterday, it was declined. So the policy was canceled." I give them my new card number, they process it, I verify that fact, and everything is "great" (right?) Jan. '19: I get a check (74% of the policy payment made in Nov) in the mail as refund for my canceled policy. No cover letter. Just a notation on the attached "canceled." Huh? Next day: I call Bolt. They have no idea what just happened but get an initial response from the underwriter: "Canceled for nonpayment." After I explain how ridiculous that is (Bolt had a record of my full premium payment in Nov; isn't it an oxymoron? no one gets a refund for nonpayment, do they?), Bolt contacts the underwriter again. Hours later I get the response, "The policy had already been canceled even before payment was processed in Nov. Neither the underwriter nor we (Bolt) knew this. Let's see if they'll reinstate the policy. Otherwise, you have to fill out another application and we'll look for a new policy." NO SENSE OF URGENCY though I told Bolt that I couldn't do my work without insurance. If my policy was canceled for "nonpayment," why did I only receive a 74% refund of the policy premium? Obviously, the policy was in effect for 26% of the period; why not for the rest? Regardless, how does a company cancel a policy of a longstanding customer, issue a 74% refund, say it's canceled for "nonpayment" (nonpayment but you're refunding me hundreds of dollars, but not the full premium?), not give any notice, not write a cover letter, not reach out by phone or email, not show any urgency, do practically nothing besides negligent customer service? Awful! Happy ending to story: I called The Hartford, got a replacement policy immediately, for $230 cheaper than the policy I've always had through Bolt.
Follow-up: I finally received a phone call from Bolt. Very apologetic. Offered a full refund for the policy premium (the aforementioned 26% that was initially kept). I appreciate the professionalism of this particular "executive" (forget her name/title) but it's much too little much too late.
Follow-up (Part 2): 3 months later and I'm still dealing with Bolt's screw-up and "inability to resolve." (I thought I was free and clear when Bolt sent me a refund for 70% of the premium I'd paid and then reimbursed me the other 30% for all the trouble they'd caused. NOPE!) I get emails from Bolt that are unsigned (so I don't know whom to contact). I'm still explaining what Bolt did---TO BOLT!---3 months later. They reinstated my policy without telling me the reinstatement was accepted! I was never told, never invoiced!!! In the meantime, I got another policy (as noted above). Now, 3 months later, they want payment for the reinstated policy!
Review by Prithy1 year ago
This company is HORRIBLE!! They have cost us THOUSANDS Because of their terrible customer service!! Our next step is a lawyer. They wrote our policy wrong and won’t fix it. We were charged almost 12,000 for THEIR screw up. No help at all. Can’t believe they still have customers.
Review by XxBraXxtelxX3 years ago
It was very easy and the process was really fast. The agent was really friendly and helpful.
Review by Mathumida Sea3 years ago
Great customer service
Review by Victoria 3 years ago
I just want to say thanks a lot for giving me a good quote.
I appreciate your help for me to save some bucks.
Review by OrangeAsterisk3 years ago
The service was excellent and I would recommend it to anyone.
Review by Scrapmama3 years ago
We are a non-profit that oftentimes has to get liability insurance required by the venue we raise funds at. I have attempted to complete the online questionaires required to purchase insurance at a reasonable costs from other vendors. The questions asked are not easily answered because of jargon.
I called Bolt Insurance after an internet search. We have been using Bolt Insurance for the past 3 years because they cut through all of the jargon, and the rates quoted are cheaper than what is stated by the online folks. A 10 minute interview was all that was required in the instances I needed insurance.
Thank you Bolt Insurance!
Review by Djole Eraclito3 years ago
I have a business owners policy in good standing. There was a small fire ruled an accident by 3 seperate fire investigators. I filed a claim. I was sent to a third party adjuster, who sent over another third party adjuster. It's been 5 days with no decisions no contact beyond third party adjusters who take pictures, and don't answer their phones for days then, call to say there is no decision... The contents of my business are sitting outside in the rain getting more damage and I am almost $3000 out of pocket already to protect it as best I can. I cannot open my business or pay any bills. Don't sign up if you actually need coverage or want to PROTECT your business.
Review by Philippajane3 years ago
Was able to give me the best deals and best prices
Review by Oluwatobiloba Lovos3 years ago
Very good experience, good service fast and easy, agent was kind and new his job, and first month payment only no deposit required up front a plus
Review by Barns3 years ago
Knowledgable and expedient service.
Review by BWard3 years ago
Review by DCLof3 years ago
Thank you for the excellent customer service
Review by Aireca3 years ago
The review process was simple and the agent was polite and knowledgeable. The return call with quote was timely.
All in all, a good insurance experience!
Review by Zeffy3 years ago
Terrible process in trying to get policies bound. Extremely dissatisfied that my clients payment didn't get through and the way he found out that he and I both found out was that he received a letter in the mail that said he never got coverage due to money not being able to be pulled from his bank. Double work on my end, and the client had to drive in twice to see me and refill out the same application forms after his banking information didn't go through. Possitive experience when I connect with the underwriters or customer service on the phone. Additionally, very difficult to understand payment schedules and options.
Review by Nermine Reanimator3 years ago
It was easy and all my questions were answered.
Review by Bafford3 years ago
Be warned when you have any kind of issue. We have usually had great representatives in the past. Once something goes wrong they will do their very best to put it all on you. The woman we spoke to this morning was very disrespectful and rude. All over a misunderstanding and now they are losing our business. I will make sure to warn anyone of how this company treats their customers.
Review by TDavis3 years ago
Bo was very courteous and helpful.
Review by Hapsari Libri3 years ago
Calling Bolt was a great decision, the agent was very knowlegable. I emailed him the next day and received a call back within 5 min, the coverages and rates was so great I started my policy immediately.
Review by Aziona3 years ago
Knowledgeable, thorough and competitive.
Confidence in their abilities to help.
Review by Ulumma Boicea3 years ago
I called Bolt, and we went over a few options for my auto insurance. within a few days I called back after they got my report. I saved money going with a different carrier than Mercury. So not only did they save me money, they were all nice and friendly. I highly recommend them.