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Review by B.M.1 year ago
NOTE: I changed my review and give 3.5 stars, as they offered me a full refunde after my review has been published. They could not solve my problem (read below), but at least I did not loose any money on it.
Would I recommend them? You could give a try:
I paid them to fix a slow and often unresponsive webserver, it gave me timouts on connect/SSL and only loads page sometimes after 10-15 seconds. So I used a pre-pay and spend around 109 USD for extra fast service.
To sum it up, after around 30 minutes i got a first respond, saying Hi. Then it took another 30 minutes and they said they have been able to sign-in and will search for the error now. (Does it really take 30 minutes to sign into a server? Whatever).
Then no response for 2 hours, then they asked if they are allowed to change X or try Y. They have changed the file-access rights, but I do not know why they did so because we never had problems with file access.
After like 4 hours I gave up on them. I have no idea what they did during all of that time.
I then contacted a school friend for help after 5-6 hours, he signed in (took him 15 seconds) and he found the mistake in about 15 minutes (set MaxWorkerRequests to 250 from 80, server was back working perfect).
The guys from Bobcares have been still on my Server while my friend just fixed it. I told them to please sign of now and goodbye after like 6 hours.
For me this was a total waste of money. But at least I have learned that these paid services are not worth anything. I know that usually if someone has good knowledge on those apache servers he can solve any problem within like 30 minutes. Those guys are just extrem slow.
I would not recommend them for fixing your unresponsive web-server.
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