BoatHouse Reviews

Worst customer service in the world! Made a mistake with my email in my first order they couldn't find the order with all the other info I gave and told me it didn't go through and order again. Ordered again but ended receiving both orders. Took more than two month many emails and calls (waiting 3 hours on hold) to sort it out and get a refund...

I had returned a pair of slides that I had ordered that didn't fit and I was under the impression that the returns were free and they paid the return shipping. It stated on their website under Hassle-Free Returns that "we pay return shipping". That is all it said regarding that. Throughout the whole return process, not once did it mention anything about how when refunded you will not be credited the original shipping amount that was paid. After speaking with a lady she said it in fact did say on their website that we as customers don't get refunded the shipping amount. Once I asked where on the website it said this she replies with "Oh, it used to be on there but it has since been removed." Why in the $#*! would that be removed? I find that a piece of information quite important, don't you? SUPER SHADY business to deal with. The lady also argued with me at first saying I was in deed refunded for the full amount I paid which I was a lie BECAUSE I WASN'T REFUNDED THE SHIPPING COSTS.

STAY AWAY!!! (unless you like the feeling of disappointment)

I ordered some skates from Boathouse during the pandemic to keep me sane... it took them 3 weeks of me badgering them to tell me they oversold. Kinda funny... I look on ebay and there are size 7, 8 and 9 in the same styles Boathouse sold...

It is super shady behaviour to take advantage of people in need during this pandemic.

Boathouse.. you need to put measures in place to stop selfish staff who benefit off of customers during the pandemic. Shame on you.

Worst service ever. I ordered Fila disruptor II and received one worn out shoe that too at the time of COVID 19. Very irresponsible retailer. Sent them an email 10 days ago, still waiting for the reply.

We ordered summer clothes for my teenage son months ago and have had no update, no response to our emails and phone calls and no clothes. "Fastest Shipping in Canada?" You'd better remove that claim from your site, it is false advertising. Caveat Emptor! Worst company ever. Never again!

Purchased 2 hoodies online on May 8, 2020 which I fully paid. They order was later canceled a few days by Boathouse of which they promised to refund my money in 5 business days.
Today is the 15 of June and not even a representative has responded to any of the numerous emails and phone calls made.
Absolutely ridiculous

I ordered 8 items from this website and 4 of the eight were items I did not order. I ordered 2 pairs of pants thay came in the wrong color. Bathing suit bottoms that were the same brand but different style than I ordered (which were way more revealing than the ones I ordered). And a hoodie that was the same brand but a totally different sweater. I was very disappointed when I messaged multiple times regarding all the wrong items and they didn't get back to me for 8 weeks. When they finally did reply it was an automated reply and it ticketed my concern "resolved" when it definitely was not.

Terrible experience shopping online with them!!!! I placed an order and they sent one of the sweaters with the security tag still on..the one where you need a special tool to get off...after calling them and asking what to do..they said to bring it to a local boathouse store, or mail it back using the return label. I did not have access to a printer at the time, and the post office would not print one for me. I sent the sweater to a boathouse location in Ottawa, Place D'Orleans. In this package with the sweater I included my email, the order number, and a brief summary of what had happened. I asked them to remove the tag and send it back. Its now 2 months later and I have called multiple times and Place D'Orleans is always busy and I can never get through. I have emailed from the "contact us" section on the official boathouse website, and I never get an email back. I have also called St Catharines multiple times, and I am always on hold for about 45 mins before giving up. Not sure what to do at this point but kiss the money I paid for the sweater goodbye.

I ordered multiple items that all shipped in different orders, which would be fine IF I received the items I actually ordered. I ordered a sweater and instead received a jacket that had a clearance sticker on it. I messaged customer service 3 times within two weeks with no response. They even marked my inquiry as "resolved" without anyone speaking to me first. It's now been a month and I have still not received a refund for the item I NEVER RECEIVED!!!

Ordered two pairs of slides and payed for the fast shipping, its been over a week and i dont have my full order, plus i have to wait another 11 business days now for my full order to come in. If you want to know the feeling of being disappointed, order from them!!

I always order off boathouse
Shipping is SO fast I get discounts at checkout, quality is good and they are great at getting back to emails

One of my favourite online stores hands down!

Well since I'm first to review this site and its been around for years speaks volumes (like nobody shops it)

Ordered three items, fully charged for three items, first time came quick pair of cheap looking shorts with a nice pin hole in them, contact customer service and nothing regarding pinhole or apology, just get up and do work to return it, second off 2nd pair of shorts of course they do not have it stock and still haven't been refunded, thou they state your not charged if not in stock and I was.

Website actually terrible no description of what clothes are made of, shoty images of stuff, no selection , if anyone actually reads this stay away from this site.