I had a small issue and Ninna J. has helped me to solve it also answered to all my questions. Thank you!
Review by Maii Masnayon5 months ago
- They basically lost half year of my subscription (Oct-March)
- I sent them 4 emails in the last half year; none was replied
- Angry and impatient customer service employees
- No email notification about missing payment
- Changing apartment prices
- 5-20 (sometimes 30 years) of waiting time for an offer
Trine from the customer service (a very angry and impatient lady) basically misled me: she said if I pay the payment that I missed in March I could get back to the position on the list I have reached in the last two years, however the website stated that I would have to get back to the end of the waiting list again if I did not pay before the end of February.
The long story in short:
I originally subscribed to the waiting lists through Lejerbo, a company that has disappeared since then. They transferred all their customers to Bo-Vest that was some sort of replacement, they said I did not have to do anything further and everything would be the same as before at Lejerbo. I called them multiple times whether my payment is set correctly, they always said that I should not worry about it if the payment is set automatically through my bank. Well, now I lost my position on the list after paying 600kr since 2017. I signed up in October 2017 so my payment should have been due in October every year as it was set in the bank too. I updated the payment details when Lejerbo changed to Bo-Vest, so that was not the issue. The issue was that they wanted me to pay again in March and they've never replied my emails when I asked about it (well, they have never replied to anything else either). So Trine basically confirmed my concern that half year of my subscription between October and March is basically lost and they can not refund it, yet they wanted me to pay the next amount right now to keep my positions on the list (again, the website says the opposite in case I miss to pay in time). Furthermore, the prices of the apartments I had been waiting for for years has raised so much that I do not even find them a fair deal anymore - the prices are just the same as anywhere else where I do not have to wait 5-20 years just to get an offer.
BO-VEST - Boligsamarbejdet på Vestegnen is rated 3.0 based on
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