I purchased a new BMW X5 on August 9/15 and have been very happy with the vehicle until I went to schedule the last free maintenance visit. As I was not able to schedule the last visit prior to August 9/19 I planned a visit on September 9/19. I was told by Seattle BMW that the maintenance agreement has expired and there was nothing they could do for me. I contacted BMW USA and they basically told me the same thing. As I feel I overpaid because of the maintenance for 4 years I feel entitled to that last maintenance visit. This is a warning to others with a BMW - DO NOT MISS YOUR EXPIRY DATE, as you willl receive nothing. I will not purchase a future BMW given my circumstances. There are plenty of alternatives. I expect many will agree with me that this so called "free" maintenance is a SCAM.
Review by Igorewka4 months ago
Bought brand new 2019 BMW X3. Had a very bad experience.Very bad customer service. They gave me a junk piece. Very first day car had 50 miles on it the car broke down I-Drive was not working.Called them they said they will repair this they kept the car for one week. After that car been to 5 times for I-drive issue . They don't really know how to fix it every time they just reprograming it and updating the software. Still have the same issue showed them pictures and videos they are not able to solve. Left the car over there.
Very rude sales advisor especially Milton.
Will never suggest any one to buy BMW. Especially from BMW NEWPORT.
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