I experienced some trouble with this site because the product I ordered did not meet expectations and there was a delay in shipping the product.
I ordered the BLVCK Slate Macbook case because it seemed very nice from the picture and product description, but upon arrival the product did not look like the image. I understand that the cases are handcrafted and each is unique, but it was not even black despite the product description reading "Macbook case handmade from natural black slate." I was surprised that the case was actually a light gray and seemed to have many tiny holes in the stone. Also, the top cover was not lined with suede on the inside which according to the description, it should have been. Expected more considering the premium price. I will be returning the product for these reasons.
In terms of shipping, the product had not shipped in a timely manner. It takes about 7 business days to produce to product since it is handmade and the shipping method was priority mail for which I was charged $6.95. I ordered the product on 8/17 and despite receiving an email that the order was in transit on 8/22, the status had not changed from "Shipping Label Created, USPS Awaiting Item" for almost an entire week until I contacted the site on 8/28. I received the order on 8/30.
I am rating them 2 Stars because although the product and shipping did not meet expectations, customer service was generally cooperative and made considerable efforts to remediate the issues I encountered. I was even offered a replacement case free of charge, but declined since I had already purchased one from another brand.
Review by Brigerre4 months ago
This site is absolutely terrible! Do not be fooled by the pictures on their online shop, the products look nothing like the images and the company attempts to dodge this fact by claiming that each item is personally handcrafted and may be different from the images for this reason.
Once the shipping label was created, I tracked the package for almost 7 days and the status had not changed from "awaiting USPS pickup." Only after contacting them via email and being given a false explanation that USPS was responsible for the delay and that many customers submitted the same complaint, did they actually ship the package as PRIORITY MAIL 1-DAY. Can't believe that they would lie just to be exposed by the shipping label.
Upon arrival, I was entirely disappointed with the product. The item I ordered was not even black, which all their products are supposed to be, it was gray! I will be shipping the item back for a refund. Can't even believe they make enough money to sustain their website.
Review by Nicotenorino Dograshvili7 months ago
It’s a total scam (BLVCK PODS)
It’s a total scam! They did not send the ear pods, customer service emailed me a few times stating they were backlogged and product was coming. This was 4 months ago!
Now no response!
Review by SusanaB Audwin8 months ago
This site is an absolute scam. I ordered a slate iPhone case back in September, and after a month, I still didn't receive it, or get any updates on it, so I contacted them, and they apologized, citing production issues and such. I gave them the benefit of the doubt and patiently waited. I contacted them again a while later, and they actually sent it out, only to have it get returned to them in transit some how (never seen that happen before). I contacted them again, and was told they got the case back, and would try to send it out before the holidays (Christmas). They didn't, and come January I contact them again, and nothing. It's May now, and I still don't have my case, and I'm out over $100.
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