I had a Blue Haven pool installed by the Chester, NY branch. The colorant was not adequately mixed into to concrete and the floor of the pool is uneven in color and looks terrible. Dominic and another guy came to my home and agreed it was a bad job. After agreeing to an acid wash which meant the pool had to be emptied and refilled at my expense, they agreed that the problem was not superficial and a surface treatment wasn't helping. He refused to refund money for the awful result and to make matters worse. we paid for an upgraded finish. When I called, he didn't return calls. Finally, I got him on the phone by using a phony name and I asked why his concrete subcontractor wasn't rectifying the error and absorbing the cost to do so
He yelled, "Im not fixing your f***ing pool" and hung up. I tried getting in touch with the BBB and a company executive. It is next to impossible to track anyone down and seems like a chain or an LLC where you can't ever get hold of anyone or any info. Hopefully, this review will save others from makibg the same mistake I did.
Blue Haven Pools & Spas - USA is rated 1.0 based on
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South Western Avenue 7329