When I ordered the website side the item will be delivered in 5-8 working days. That was over two weeks ago. It turns out this company, which claims to be located in the UK, sends its products from all over the world. Mine was apparently sent from Israel. The carbon footprint is unconscionable, of course, and I never would have ordered if they had made that at all clear. Moreover, item still hasn't arrived because it's now stuck in customs, for the last five days. When I complained I was told that I will have to pay the customs charges myself, but they claim they will refund it. What a hassle, and how deceitful! Never again -- avoid this company!
Review by Janann1 month ago
Waited for over 2 weeks for my sunglasses. Finally arrived, very poorly packaged for a fragile item that it is, one could see the package has been thrown around a bit, not even a hard box was used.
Opened it, only one of the rods was in a plastic container and the other one wasn't - weird. Then I noticed there were usage marks and a scratch on one of the rods. This is completely unacceptable, looks like the glasses were used before! Now I didn't get any replies yet on how is this going to be sorted out, because I paid for a new pair of glasses, not a used one certainly, expect to be refunded accordingly. Tried their Facebook phone number, no one answers, no other phone numbers working.
edit #1: customer service reached out and they are proposing 2 options, return+refund or parcial refund because of the damages, awaiting to see the amount is fair
Review by Sherni1 month ago
i have just received my order of 2 school bags. Although i was charged customs etc. Blueberrybrands refunded me this money within 5 days. Moira was very good. Thanks
Review by Mattifosi1 month ago
i have just received my order of 2 school bags. I cannot believe that i was charged €28.00. I bought this from a uk website (or so i thought). I would not have bought if i thought it was coming from Israel. I will not be buying from this website again and if i do not received a refund within 2 days will be sharing this on facebook, twitter and any other social media i can.
VERY DISAPPOINTED CUSTOMER
Review by Davonta1 month ago
Really not happy with the service. Ordered a school bag for my son. From a UK site. €54.99 including delivery. When I checked my tracking it was coming from Israel so I'd have to pay duty and customs. They told me to refuse the delivery and they'd refund me. Now despite 6 emails no response and no refund. Blueberry Brands: New Order # 1300000862. Also their UK phone line doesn't work and they don't respond via messenger
Review by Helenbob1 month ago
DO NOT ORDER FROM THEM!! I ordered some pair of shoes on 02.09.2019 today’s the 15.09.2019 and I still haven’t received them. And my money is gone.
Review by FirstTimeToronto2 months ago
Ben Shiran is very helpful to deal with if there is any problem with an order
Review by FionaRCan2 months ago
How Many days to deliver galway Ireland ?
Review by Mr Sleet2 months ago
Fast delivery and great customer service!
Review by Dooh2 months ago
As the website and address suggest this is a UK company I assumed my bag would be arriving from UK. When it did arrive, 11 days after it was ordered, it came from Israel and so I was liable for customs charges of €20. When I looked at the site and went into the shipping and returns I see that the price I was quoted does not include customs charges. I feel this is very dishonest: its a UK website and address, my price was quoted in euros, I was told shipping was free and at no point in the ordering and tracking process are you told that custom charges apply. It's only when I trawled around the website that I found that information. I will not order from this company again.
Review by Crionna Cuyong2 months ago
Great bag and service
Review by Jazzollie2 months ago
I would just like to say my initial dealing online with this company was not great but I have since removed my last review based on how they handled my complaint.
In particular I would like to thank Moria for the swift professional way she dealt with my issue. Unfortunately I was not able to complete my purchase but my faith has been restored in the company. They did exactly as they said they would. Once the customs issue is resolved I will certainly go shopping with them again
Review by GillyA2 months ago
I ordered a Ray Ban Sunglasses over a month ago and never received them. I contacted customer service and never even got a response. Beyond disappointing! Do yourself a favor and DO NOT order from this website.
Review by Bassscape Filippopoulos2 months ago
I placed an order on 8/20/19 for a pair of boots. I recieved them 9/5/19 with water damage! This is ridiculous! I paid $109.00usd for ruined boots. I don't even understand how this could have happened! This was so mindblowingly disappointing!
Review by Jonete2 months ago
Great product!! Arrived very quickly!!! Had a small issue but they were very quick to respond and sort out my problem!! Very pleased with my results at the end
Review by Lilienna Pereze2 months ago
I’m very annoyed and will not be ordering from this website again!! This website makes it seem like you are ordering from the uk but it’s actually coming from Israel! Which means that there was a significant customs charge of €21.50 on arrival for a bag that was €40. This website is misleading and I’m not happy that this happened. Why does it have a uk handle if it’s from Israel. What I expected to be a €40 bag turned out to be €61.50. Very disappointed and I’m NEVER EVER ordering from them again!
Review by Mohooa3 months ago
Although I had to pay € 25 for customs in Spain, the next day I was transferred to customs.
Great seller, great communication.
Review by Mintjulip Hildgen3 months ago
Very competitive prices and fast delivery
Review by Kaleo3 months ago
Thought it was a uk brand but obviously not as I had to pay customs fee of 21.50 on top of what I paid for my item. Outraged by this and will be emailing to get a refund as they claim on their website they take responsibility for all delivery charges.
Review by Kemdirim3 months ago
I Ordered a pair of timberland boots . Excellent service thank you
Review by Chevic3 months ago
Shoes arrived and in great condition. I'm always skeptical about buying things online but this site is very much reliable, good find.
Review by Retagene Agbolu3 months ago
I ordered a school bag from this company which took a few weeks to be delivered and I had to pay €20 in customs charges when I received it. I posted that on this site and the company refunded the extra charges very quickly and also emailed to apologise. The bag is authentic and arrived in perfect condition. This company definately need to work on their customer service but my problem did get sorted.
Review by Clarishia Dubron3 months ago
Update: my money was refunded in full eventually by the website.
I brought a bag, according to them it would be delivered within 20 days, but now its been 31 days still not delivered.
I wrote to them on 12th sep, they replied 15th sep, saying that item has been delivered to be on 12th September. I replied saying it hasn’t. Since then no reply, even after sending more emails. They reply multiple times in a single day before u make a purchase but later they do this.
As per tracking provided, last update is as ‘item released from customs’ on 3 September.
No reply, no delivery, authenticity highly doubt-able. Not recommended. The website is of UK and so is the address given on the website, and they claim all their items ship from Israel but the item shipped from Netherlands, which is the hub of all chinese counterfeit goods.
They have things that are not available anywhere else, and colors and varieties that are simply not available on any other website, i wonder how?
I have zero confidence in authenticity on this website,
they reply very friendly and very fast before u make a purchase but once u have any problem they simply stop replying.
Always use paypal for payment just to have a backup in case of any problems.
Review by Pallve3 months ago
Purchased a pair of Armani sunglasses last week,i was quite sceptical because the price was so good (£50 cheaper than other shops).. I had nothing to worry about,delivered on Saturday and exactly what i wanted. Would recommend to anyone and everyone and will be using again.. Thanks Blueberry