Blue Apron Reviews

We moved cities and did not need blue apron anymore, so in about May-July of 2021 I emailed customer support to cancel my subscription (because this is the only way to cancel other than sitting on the phone line for hours) and never heard back. Of course, I eventually forgot to skip a few meals because months had gone by and my card was charged and the package sent to my previous address, which again I don't live at anymore. I emailed customer service TWO MORE TIMES and yet to this day, December 4th, 2021, I have not heard back or gotten my account cancelled. Really a bad business model, and I would highly discourage anyone looking to start a subscription with BlueApron, as these guys are just shady.

I am unsure how this company stays in business. My first order of three meals arrived on time. They package several smaller items inside a sealed plastic bag. The smaller package of roasted (with liquid) was open and had spilled everywhere. Upon inspection, I also noticed the dried pepper package was open. Both packages did not come open during the delivery process. They were put inside already open, one cut by scissors and one peeled back. Blue Apron gave me a $10 credit but were indifferent to the real issue. The choice of meals each weeks is weak with two of the thirteen choices costing upwards of $20 more if you decide to go that route. Yesterday I get a notice my delivery was not going to be on time but one day late. I called Blue Apron who told me the carrier did not put it on the truck. I just called OnTrac, the delivery company where the package was to be recieved. They informed me the package never left Blue Apron! On Trac closed their case because they don't have a package from Blue Apron to be delivered. I am on hold now waited to speak to Blue Apron again to see what BS they are going to throw my way this time. What a shady company.

I was excited to try Blue Apron until I got my first 2 boxes. The food I got was not the freshest and while there were ice packs in the bottom of the box, it wasn't all that cold, everything had completely defrosted, and I took the boxes from the delivery guy's hands. The chicken that was by the ice packs was defrosted to the point that the juices that are natural with chicken after it thaws, leaked everywhere in the box. The grape tomatoes were soft rather than firm and the peppers were wrinkled and not at all fresh. The tilapia I got was farm-raised rather than wild which I don't care for. The portions are also very small, not that small portions are a bad thing, especially if you're trying to lose weight, but it's something to be aware of. On the website, it shows plates being very full, but the only way the plates could be that full is if they were sandwich (small) rather than dinner plates; that's how small the portions are. When you look at the small portions and then look at the calories for those small portions, which are overwhelmingly high, then there is nothing on Blue Apron that is suitable for those trying to be healthy and lose weight. You pay a premium price, even with coupons, for very small portions and food that's far from premium. I had to supplement my meals with additional vegetables to make the meals more healthy and filling.

As far as taste, it was okay but not great and absolutely not worth the cost or effort since I still had to cook the meal.

We've been with blue apron for four years. Things have mostly been alright until the last month when literally every single week there has been an issue. The boxes have been late, missing packages, wrong recipes. We've emailed them and they aren't helpful. They only give you credits and not your money back.

I only received 3 shipments from Blue Apron. The last 2 shipments were not the meals I picked. In the 2 meals where I got kale, 1 had a dead grasshopper in it and the other had a dead beetle. I was constantly missing ingredients like garlic, tomato and olives. The food was not that fresh. The reason I tried this meal delivery was that everything was included, food would be fresh and I wouldn't have to go to the store. Personally, for me, the food and seasonings are not that great. Add to the fact that I didn't get the meals I picked and paid for. I cancelled my account since their resolution was to offer me $30 off future deliveries. I was very dissatisfied with their meals, delivery and business tactics.

Very disappointed with this service. They kept changing my delivery date from Tuesday to Friday, even after I complained.

Placed an order 6 WEEKS in advance and 5 DAYS prior, they canceled due to unforeseen reasons. UNACCEPTABLE.

I called their customer service and they knew nothing.

It's basically nice and simple....
Also straight to the point
To be honest I love it
Blue apron to the world

5 weeks ago I tried cancelling my Blue Apron account. I was told an email with instructions on how to cancel would be sent. Today, I get an email saying my delivery is on it's way. I called customer service, my account shows that I did make the cancellation request but failed to follow the instructions to cancel. That was because I never got that email. Now, I'm stuck with two chicken order that have butternut squash and farro, two ingredients I don't care for plus I have to pay for this meal - unbelievable! Be weary when having to cancel from this company - they make it hard to so. I won't be back.

Don't fall for the "WW" (weight watchers) being a healthy choice for meals. I was shocked when I received my first order and looked at the nutritional page from the meals I got. Yes is has protein BUT
Beef Vegetable Stir Fry w vegetables=34g of carbs & 18 sugars per serving !
Italian Chicken & Vegetable Skillet w cheese=32g of carbs & 19 sugars per serving !
Mediterranean chickpea grain with carrots,carbs=101g of carbs per serving!!!!! & 22 sugars per serving!
I could eat 2 whole pizzas and a 2 liter of pepsi for that! What makes this WW? I called Blue Apron two different times and they were clueless and passed the buck to WW. I called WW and they were also clueless and told me to call Blue Apron. Seems they know how deceitful these recipes are and conveniently don't know anything. Event he supposed manager seemed even more clueless than the reps that answer the phones. I cancelled my subscription with them and will continue my orders with Hello Fresh. Their regular meals are way less than this company. Not "healthy" in any way and WW allows their name to be used?

Imagine waiting for the food you are planning to prepare and serve and it just never arrives...so very disappointing. After trying for the past few weeks trying to find out why this is happening, speaking to their new delivery service, Lazership, still no food!

Wanted to try something different. Have used Hello Fresh for years. First order with Blue Apron the fish was missing. Several orders had missing ingredients. One order was a day late. Very disappointed. Do not recommend.

While the food at Blue Apron is decent at best, I have had nothing short of a terrible time with the company. Their goal is to steal money from you however they can. In several of my orders there were ingredients missing, and to fix this they offered 5 dollar credit to the account. However, when you're missing half the meal this does not really add up to much when you are paying $60 dollars for the whole box. When trying to cancel the order, they put you through the ringer. Their terms say you cannot cancel the upcoming order (which they automatically process) if the package has already been processed or shipped. When I went to cancel, my upcoming shipment said "processing" which is not specified in their terms, so I thought I was in the clear. WRONG. Apparently, in the world Blue Apron lives in, processing means that it has already been processed. I have had several email chains and phone calls and no one will fix this. They are stealing money. End of story. I would not recommend Blue Apron to anyone.

Blue Apron should consider alternatives to how meals are packaged and shipped. There are too much packaging including plastic containers and bags which has no where to go, but into the environment. I cannot consider a relstionship with this company.

I received a delivery in late December on an expired credit card so I did not think it billed me but when I opened my credit card bill this weekend it was there. I called to get a refund and they refused. I spoke to three seperate people and no one would help me (except to give me another free box which I did not want since I called to cancel my account). They told me I would have to send in an email to have someone else "help" me. I have not been treated that badly in a long time....I guess customer service has no meaning to Blue Apron....I would not recommend them to anyone.

I cancelled my membership in sept.
They delivered a box to my old address yesterday. When I saw the delivery notice come through I called them immediately to let them know I had moved. I also asked for my account to not be charged. They said they would be charging my account.
I tried twice to get this resolved.

BUYES BEWARE.

Hi, I dont usually write reviews but I was particularly dissatisfied with the service and product of blue apron. First I was not impressed with the menu or the food, I have seen much better. Second when the food comes it all together and you have to sort through it before you make anything. I shouldnt really complain about their lack of organization but having tried another company, it really does make a difference. On a final note, due to my lack of satisfaction with the company cancellation was also just as frustrating. Not only is cancellation not straight forward or easy but they actually charge you to cancel.

I received a free week from a friend. I signed up on Wed 6/27 and set the delivery to arrive on Fri 7/6. After I entered the payment information and proceeded, the date automatically change to Sat 6/30 (We are going away this weekend) and the system told me I had less than 20 minutes to change it. I tried everything and nothing worked. I even contacted the Blue Apron Help Center and still haven't gotten any response. Now it says the package is on the way and now we need to make accommodations for someone to come get the food so it doesn't spoil in the 90 degree heat. AND I was charged the full amount. FREE TRIAL MY ASS.

3 of the 5 deliveries I received were missing ingredients, twice affecting 2 of the 3 recipes for the week. One of the deliveries did not show up at all!!! When I contacted customer service I received a canned "we're so sorry" response and a credit for 1 of the 2 meals. The whole purpose of this concept is to make life easier for the subscriber by providing them with an all inclusive dinner. Great concept---- lousy execution.

Too bad, because the recipes that I did make, were very good. Stay away unless your are seeking weekly aggravation.

If I could give zero stars I would. I used a $30 promo for a $30 order. The total was $0. I emailed because the promo was not applied and $30 was taken from my account. I attached a screenshot. I requested a refund and the account cancelled. Customer service did not do either of these but instead sent me an email saying my total was $30. Today, another $60 was TAKEN from my account without authorization. I AM FURIOUS!! GIVE ME MY MONEY BACK!!! You have now charged me $90 for a freebie. This is ridiculous. I enjoyed the product. But, unless you process a full refund, I will actively tell everyone I meet not ever to use blue apron. My next step is to contact the BBB or the Arizona attorney general to investigate this.

If you haven't started the blue apron but thinking about it, you have to know this.

Your free first delivery is actually not free unless you cancel BEFORE you receive the first free one. Do you understand what I am saying?

OK, I received my first FREE delivery last Thursday, today is the following Monday so it has been 4 days including the weekend since my first free delivery. My credit card was charged $60 last Saturday from Blue Apron, so I call them to stop the second delivery until I have the chance to try out the first delivery I received. Guess what, I CAN'T. According to the supervisor, I was supposed to notify them to skip or cancel 6 days prior to the next delivery. How am I supposed to decide to skip a delivery or cancel the service when I have not even started the first trial meal they sent me???

So, here's a lesson. When you order your first free delivery, make sure to cancel or skip even before you receive your first delivery unless you know for sure you want to continue receive products from them.

Their products and service are excellent. But I have tried over and over to cancel them and they don't make it easy. I found a link tonight and got it done and they charged me $35. I find that ridiculous. Pretty sure they don't tell u that up front.

Received our second blue apron meal this week. The ingredients inside came bruised and inedible with the Greek yogurt and cheese opened and spilled all over the other contents of the bags. I emailed a complaint with pictures and was issued a $13 credit to my account? Obviously unhappy with the solution I called customer services to ask for a refund to my card. They stated they were unable to do that and could only credit my account for the items. I spoke with 2 different people who apologized but were completely unhelpful in a solution. I opted to cancel the subscription and take my loses. Poorly managed customer service. I don't usually write reviews but this one left such a bad taste in my mouth I felt the need to warn others. Not a customer friendly company when they are obviously the ones that screwed up. Disappointed

My friend gave me a credit towards one free delivery, so I got 3 meals for free, which is awesome. I'm so glad I didn't spend money on it, because they messed up my order and are unwilling to fix their mistake. One of the meals I ordered was the Crispy Chicken Tenders and they gave me all the ingredients, minus the chicken tenders. I called customer service and they told me they would credit me the cost of 1 meal towards my next delivery. The problem with that is that you can't just order 1 meal. You have to pay a minimum of $60, which includes 3 meals (6 servings). I don't go out to eat and spend $10 a meal for a reason- I can't afford it. So, in order for them to fix their mistake, they want me to spend $40. I wasn't planning on ordering from them again, because I can't afford it. They should have offered to send me the missing food at no extra cost. I won't be recommending Blue Apron to anyone.

Service is awful. A manipulative company with no sense of customer service. The fact that they forced me to write an email requesting additional instructions to cancel my service is ridiculous. I will do my best to find every forum on which to negatively review this companyt.