Blue Apron Reviews

The food was awesome and at the time. I like the meals very tasty. So I'm a fan and recommended. Food was packed well. If you decide to try it just read the small print. It explains how Blue Apron works.

Received our second blue apron meal this week. The ingredients inside came bruised and inedible with the Greek yogurt and cheese opened and spilled all over the other contents of the bags. I emailed a complaint with pictures and was issued a $13 credit to my account? Obviously unhappy with the solution I called customer services to ask for a refund to my card. They stated they were unable to do that and could only credit my account for the items. I spoke with 2 different people who apologized but were completely unhelpful in a solution. I opted to cancel the subscription and take my loses. Poorly managed customer service. I don't usually write reviews but this one left such a bad taste in my mouth I felt the need to warn others. Not a customer friendly company when they are obviously the ones that screwed up. Disappointed

I really like the meals I made with Blue Apron. The recipes were creative, easy and delicious. The food was generally well packaged. However, they simply do not have their packing/distribution system figured out. On average, nearly every other delivery was missing an ingredient. Sometimes just a small one (like a spice), sometimes a major one (like the peppers that were in the title of the recipe). They were prompt about apologizing and providing some credit on the next order, but realistically, you subscribe to these services so you don't have to go to the grocery store. I don't care about the money, I care about being able to make the meal in the recipe reliably, every week. I held on for a long time, hoping they'd get their act together, but they never did. They would also never engage in a discussion or explanation - just "So sorry! We'll pass your concern along. Here's some credit!" which I found really frustrating.

My husband and I enjoyed the selection that Blue Apron offered. We found the meals were very good. However, we had to cancel due to the high sodium content. The cancellations process was hassle free. Reading all options and requirements is always key before entering into any "contract."

I had some issues and customer service was great and responsive. I only got a few weeks worth and was happy with the product. I have no complaints and actually would recommend the company due to their great customer service.

My friend gave me a credit towards one free delivery, so I got 3 meals for free, which is awesome. I'm so glad I didn't spend money on it, because they messed up my order and are unwilling to fix their mistake. One of the meals I ordered was the Crispy Chicken Tenders and they gave me all the ingredients, minus the chicken tenders. I called customer service and they told me they would credit me the cost of 1 meal towards my next delivery. The problem with that is that you can't just order 1 meal. You have to pay a minimum of $60, which includes 3 meals (6 servings). I don't go out to eat and spend $10 a meal for a reason- I can't afford it. So, in order for them to fix their mistake, they want me to spend $40. I wasn't planning on ordering from them again, because I can't afford it. They should have offered to send me the missing food at no extra cost. I won't be recommending Blue Apron to anyone.

The foods were awesome and by the time I made the food according to the wonderful directions, I had quite a mess to clean up. After I ate, I really didn't feel like cleaning the kitchen. I have since ordered from Freshly.com and all I have to do is Microwave. Much better for me, no cleanup and it keeps me out of the kitchen.

Service is awful. A manipulative company with no sense of customer service. The fact that they forced me to write an email requesting additional instructions to cancel my service is ridiculous. I will do my best to find every forum on which to negatively review this companyt.

Received the free trial from a friend who uses this service and likes it. First, I was appalled by the excessive packaging materials. All items came nicely double packed with ice packs in bottom of big box. The first meal was a shrimp dish. I had an awful reaction in the evening after dinner to the preservative or whatever was in the food, and terribly thirsty all night I believe from over salted sauce mix included, as I do not add any salt while cooking. When I went to cancel my account, I found no way to cancel on the website. My package arrived on a Friday, they are closed for the weekend and give only to 9am the following morning to change or cancel. I cancelled the following week order and sent an e-mail to cancel the account. Consumeraffairs.com has many complaints about how difficult it is to cancel.

I received 1 week of Blue Apron for my birthday, and was curious about the whole system - this is nothing I would have ordered on my own. Received package with recipes and ingredients for 3 meals, and found a moldy head of garlic, a red pepper with a rotten end, a cucumber that was squishy at one end, and a tiny head of endive that revealed rotten tips on the inner leaves. I cancelled my account and let customer service know about the condition of the vegetables. They offered a $19.98 credit, but only if I reactivated my account and ordered more food! I don't want anymore food - I just want some compensation for the sub-par produce! At the price they charge, I think it's reasonable to expect premium produce. Also, the meals were supposed to feed 2 - but I needed to augment the menu with big green salads I made from my own ingredients in order to fill up my husband! Finally, the prep time stated on the instruction card is a joke - each dinner took me at least twice as long to prepare, and I am no novice in the kitchen!

The title says it all. Shipment was 4 days late and when it arrived, I was sorry I opened the room temperature package. It was disgusting. It's only a matter of time before someone gets food poisoning. Not worth it.

I received blue Apron as a wedding gift. I was very excited to try it out. The thought of fresh ingredients ready to cook delivered to my door with a recipe was very appealing. Opening the box I was extremely impressed. The ingredients were fresh and very organized. However,what I thought would help me spend less time in the kitchen I ended up spending 4 times as much. The recipes are way too complex and use strange ingredients that are more of an acquired taste. You get to choose what is delivered each week but you only get to choose from a handful of ingredients. My first delivery I hated every recipe so my second delivery I made my own meals out of the ingredients. But I spent over an hour just prepping the vegetables. Would be way more awesome if the ingredients came prepped and ready to cook. Again cool idea but I spent way too much time in the kitchen for dinners I hated.

I order two weeks in a row, 4 meals total. My first order came (1st 2 meals), Inreceived damaged veggies and a wrong ingredient. I did contact customer service and the gave a me a small credit toward my next order. The second order came (the last 2 meals) and I received a bad potato and could not even make a full side of fries because of it. I did contact customer service but they were only going to give me a credit if I order again, which I will not. I chose the family of 4 meals, they are maybe enough for 2 people, not a family of 4. Blue apron needs to really check their quality control before things ship out.

4 weeks into Blue apron, I like the meals very tasty, so I'm a fan and recommend to friends. It's a touch pricey but because I like it it is worth it. I have noticed the steak or red meals are not as good as others. Tonight I have the Fajitas and was very disappointed. I expect the beef/meat to be as good as the everything else...but, it's not! More like high grade beef jerky. I want people to know so that they explore options. C'mon, you have me as a customer, please don;t slip crap to me!!! Fed to my dog and cat (who loved it) You have a good thing here, but I predict your a demise for your firm...others will do it and better. You want all of my money for food and I expect to be all of your food. You're in the food business!!! It should all be good. If I want beef jerky, I will go to 7-11.
from now on I will critique your food to my friends and warn them about inconsistency of the quality!!!

As new empty nesters, we decided to try Blue Apron, with one of those free week gifts from a relative. We have been using it now for about 4 months, with three meals a week for two people...so we've had about 50 meals so far. I am simply baffled by all the bad reviews. NOT ONCE have we had an issue with delivery. NOT ONCE has something been leaking or open inside or unfresh. The items are well-packaged with cold stuff on the bottom near the "ice" packet and a cardboard separator for veggies and other items on top. You get a little paper bag with each recipe's "knick knacks" labeled and ready to use: each recipe has it's own spice packet and other ingredients like vinegar. People who say their items weren't sorted or labeled...you can't possibly be serious. It is very well done. Re the amount of food, it is definitely plenty for two nice sized, if not large-ish, meals. We often have some leftover - enough for one person for lunch the next day. The recipes have been great. They are extremely well seasoned with unique flavors. We have had maybe 3 meals where we thought, "That was just okay; I don't think I'd make it again." Most resulted in "Keep that recipe card; I want to make that again." Not one has been truly bad tasting. Now, this might depend on your choices: when you sign up, you can opt out of certain ingredients or mark for allergies and such. We only selected no seafood and no walnuts. We get a nice variety of recipes many with ethnic flavors! I am trying so many different types of food as a result of joining...to me, that is a good thing. Not to say the ingredients are unusual - not at all. It's more like the seasoning profiles are unique, such as Morrocan-spiced beef, Cajun chicken thighs, or Taiwanese chicken tenders, and the seasonings reflect those ethnic flavor profiles. Almost all recipes have a nice sauce as a condiment too. Now, I know my mother and her husband signed up and opted out of all kinds of ingredients and they are not very happy with their recipes (in my mind I think, well you didn't leave them with much...). But I also know them to have very plain tastes and they are not particularly adventurous. So if you like bland food and are afraid to try new flavors, maybe it isn't for you. Or maybe everyone is just grouchy.

I was told I was limited as to what I could order on my delivery. I specifically stated in my profile I don't eat red meat. Yet, my options included red meat and vegetarian grass stuff!!! I feel like I am a horse grazing based on the selections.

I requested two of one meal since I wasn't happy with my choices. I was told "no" unable to duplicate a meal in a shipment. Customer service is a BIG waste of time. I just need to use my gift card up and cancel as soon as I can.

I hope there stock plunges!!!!

A friend sent me a "Gift for You" from Blue Apron: a week of food and recipes for a family of 4 -- I tried to redeem the coupon and was required to create an account and put in my credit card number. I called a customer rep to ask if I could redeem my gift without giving my credit card info. Sure, she said, but when the rep walked me through the links and "claim free meals" buttons, they all required my credit card. The rep ended up saying no gift without my credit card. This business model irks the hell out of me, standard though it may be. I'm the type who won't remember to cancel after a week (not to mention the fact that I hate using a credit card online), and the fact that Blue Apron knows this (and counts at least in part on billing rich people who forget to cancel the service) galls me. Blue Apron is convenience for the elitist crowd. I'm not a fan. Oh and did I mention they spammed me with at least an e-mail a day for a full two weeks after I unsubscribed from their e-mail list. Grrrrr...........

We had a friend offer us a free week... so we signed up. Our first order was delivered this past Wednesday by FedEx... box was damaged and had to be relabeled but it was delivered on time. Food was packed well but the vinegar had leaked out , I'm sure this was caused by the delivery not being handled correctly during shipment. Anyway we enjoyed our 3 meal very much. The summer squash cakes are fantastic..We are looking forward to our next delivery. If you decide to try it just read the small print, it explains how Blue Apron works.

I worked for blue apron a few months ago. This place is very much unorganized and nasty, dirty and the employees don't care... I watched boxes go out the door that had been put on the floors fell in garbage cans and I saw a manager by the name of Paul use produce out of a filthy garbage can. It was so bad they use to give us free boxes I never wanted one. I also warned my family and friends. They clean the facility when osha or someone important shows up. They are very racist. They use the blacks and Mexicans and lie to them and this keeps drama in the work place. They pay their employees based on the color of their skin not the experience they may have...
So if you got a box with bad produce. Missing items that's why... that place should be shut down... Richmond facility is horrible just Google buzz feed

First let me start by saying I love trying new things. I have eaten many different things from across the world, but I am so burnt out on the stuff they send the wife. It's a great concept, but it's almost like they say "what do the warehouses have left over" and turn that into a meal. Here's my complaint. Tonight was going to be home made chicken pot pie. Yummy right? Nope blue apron came in and now we are having ginger goobely gop with Brown kale gravy and African grass seeds. If it wasn't for the price of a good lawyer I would tell her to shove that crap. Blue apron do me a favor and please, please accidentally forget to ship to my house so I can have something normal like meatloaf or Brussels sprouts.

I had 2 weeks of Blue Apron meals and based on that experience I would say stay away!

We had 3 meals per week and after following the directions closely 2 of the 3 meals the first week were INEDIBLE! I am not a picky eater. I love all sorts of strange tastes and foods. But these wound up in the trash (wouldn't even feed it to my dogs.)

Based on that first week I attempted to cancel only to find that even though I delayed my next delivery by an additional week to make sure I had time to try it first. I was not able to cancel my next meal delivery 6 full days in advanced (canceled Friday delivery on Saturday morning.)

So here I was stuck with 3 more meals and dreading it. Once again I followed the directions carefully and only 1 of the 3 new meals was inedible.

Summary: Don't do it. If you do make sure you pause AT LEAST the next 2 deliveries so you have time to try the first before they force you onto another. YOU HAVE BEEN WARNED!

I saw Blue Apron's ads on TV, and their marketing is absolutely gorgeous. Everything about it made it look so homely and fun, therefore when I received their discounts or gift cards in the mail, I was always tempted to make an order. I once got a $30 gift card that was supposed to cover (from what I remember) one week or one box.

But there was a minimum that requires me to purchase double the amount, therefore I couldn't use the gift card on its own. On top of that, inputting your payment information would require you to subscribe to them which I didn't want. I wouldn't have mind paying any shipping fees, but luring people to subscribe for a monthly box is just ridiculous.

So like I said, I have tried to give Blue Apron a chance being a new customer because I thought the concept was cool, and their marketing effort made this look like a terrific idea. However, the way they lure people into subscriptions is just really bad. You can't even have a one time offer just to see how the service is. On top of that, their gift cards never cover fully for their product, yet they consistently send me gift cards in the mail. Again, I'd pay the shipping and processing, but I would never pay for a subscription just to use a "gift".

WOT is for reviewing websites, not the underlying business. I'm reviewing the website. All those that think the food is great can write about it where that's appropriate. This isn't it.

The website throws up a number of red flags. 1). It is NOT cheaper than the grocery. Food is about trust and it's hard to trust someone that starts off with a bald faced lie.

2). There are lots of freebies offered; immediate discounts, in effect. That's always a red flag. Sometimes it means the stuff is grossly overpriced, but in this case it sounds more like the start-up venture capital model that's so popular where you get venture darlings to pony up lots of cash and then set about spending it in an unsustainable way. Remember WebVan?

3). They talk WAY more about warm and fuzzy issues than the actual meals. Overmarketing usually means empty hype. The rest of the marketing is misleading. "Starting at $8.99 per serving". Yeah. How many servings, minimum?

4). They claim to ship wine, but don't tell you anything about the restrictions until you've entered all your data. They have a policy, but it is buried on the support subdomain. The wines page makes no mention.

5). I really dislike this "never ending page" format that's becoming popular. No one likes that; they must be doing it because coders told them it's hot.

Bottom line, it looks like they've put most their investment in marketing and trust...well, that's somewhere down the list of priorities. Sorry, but when it comes to trusting people about where your food is coming from, that's job #1.

Terrible customer service
Missing ingredients and when you call them they say there is nothing they can do
Menu is ok, not healthy at all though
Packaging is an overkill, a real waste

I would not recommend Blue Apron.
I would recommend Hello Fresh!
K

After signing up on the referral of a family member, I read reviews, many of them unfavorable and got scared. BUT--I had NO problems with any missing ingredients, broken packaging, or late deliveries. I only had good experiences with their customer service also! I canceled because of the cost, although I could see doing this again when I don't have a house full of picky eaters! I like what Blue Apron is doing with their company and would recommend them if you are looking for a meal service.