Spoke to Tim Jones, Customer Service Specialist, who immediately found the blind I had ordered back in 2017 which now had a broken cord.
In just a few minutes, he had a new blind ordered free of charge, and to be shipped from the factory in about 3-weeks.
Blinds.com has always had exceptional service, and that is why we have ordered over 50 blinds for our two homes.
Review by Homosensual9 months ago
Purchased off of the site without ordering sample. color was very close to on-line. shade was easy to hang and looks great.
Review by Klockner Hauley9 months ago
These are great blinds for great prices and simple to install.
Review by Justpassingthrough Kavsek9 months ago
We began with needed room black out covering. Rep made 3 recommendations. We chose insulated shade. White on outside. Good cariety of inside color choices. For final purchase the shad3 was put outside of frame for max light block. It has been wonderful. The room maintains comfortable 6 degree range in temperature year round.A year later we had them out again to choose covering for master bedroom. Bought cellular up/ down choice of direction to raise. Love them. Sales people also install. Very easy to work with. Knowledgeable. Competent. Flexible
Review by Kerionne9 months ago
You'll wait 2 to 3 weeks to get someone to measure , then you wait another two weeks for the blinds , and then you'll wait another 2 to 3 weeks to get them installed because they are so backed up . Poor operations process . I haven't even had them installed yet and I'm already less than delighted.
Review by Alliene10 months ago
We love our new roller shades. They are simple and they are beautiful. The process of ordering was also very simple. The staff was wonderful in helping with the comfort level of measuring for the blinds. The roller shades we selected are the perfect touch for our rooms. They add just the right touch!
Review by Aheahe10 months ago
Great company - shipped on time, cheap and great looking blinds. I had picked the wrong "Valence", and their customer service sent me the correct part promptly. Top notch !
Review by Annagene10 months ago
Very easy to put up and they look great.I love how well they complement the room and the bottom up top down is the best feature ever.
Review by Neroxx Devon11 months ago
I set up an appointment for a Measurement no one showed up, called nothing, Wasted a vacation day for this. First impression mean everything and BLINDS.COM failed. Go somewhere else.
Review by DontWantToDisclose Derrow11 months ago
They sent us the blinds with the rails cut incorrectly. Took us weeks and numerous calls to get replacements for plastic parts that probably cost 50 cents to make.
Review by Yailen11 months ago
The blinds fell down after one month, so they would not return my money because it was past the return date. Willing to replace, but why bother getting a replacement because they will only break again! These are very cheap and you should stay far away!
Review by Ridolfi1 year ago
I purchased a vertical blind for my 14 foot slider through Blinds.com. The first one was a Levolor. When it came in I was very disappointed in the size of the rail that holds the verticals up. It was half the size of my current blind I am replacing, the pull chains and rope where also inferior to my current Graber blind I purchased 20 years ago at home depot. When I received the 1st blind I called to complain because it didn't close tight in the middle leaving a gap. I was also disappointed with the quality as expressed above. They were very nice and offered to send me a new one from Bali which gave an option to pay more for a heavier rail. Well I waited again and received an even more inferior product. The rail was even smaller as were the chains and rope to turn and pull the blinds. When I called to complain I was told there would be no refund. I'm out $500 and still have to order a new blind from Home Depot. I just thought it would be nice to order on line and not have to go to the store. Please don't waste your time and money on this company. The reason they can send you a replacement for free is their products are so cheap.
Review by Jackicha1 year ago
I had 9 roller shades made for my floor to ceiling windows. After going with the professionals measuring guide my shades are 4" too short! Blinds.com's offer to fix this is 4 roller shades made for free and 5 we have to pay for with 20% off lol. Screw this company! Bunch of scam artists preying on people. Manager says she'll call back and 6 days later nothing! You wouldn't believe the incompetent emails I've received... you've been warned.
Review by Mmmmmmm1 year ago
On my most recent experience with Blinds.com, I had made an error about a shade being an inside mount versus an outside mount. Called them right away; they reordered the shade at no cost to me as they guarantee the blinds, etc. will fit. A company that makes good even when I make a mistake is a keeper. Highly recommend them.
Review by Herzl1 year ago
Its totally understandable to have issues with a product or service associated with a consumer transaction. But Blinds.com left me scratching my head as to the level of amateur level of handling my issues. When 2 of my 5 blinds wouldn't retract straight, they instructed me to take the blind apart and add a piece of scotch tape to the roller. So, I found myself making repairs to a brand new product. Needless to say, they still raise crooked....stopping them from raising as high as I'd like for them to. It takes multiple attempts, when pulling down, to get them to lock into position. And even after they do, they have a tendency to fly up on their own out of the blue scaring the $#*! out of everybody in the room.
Blinds.com uses a deadline (very premature) to get any issues rectified or else you're on your own. That in itself tells me that they aren't concerned with helping customers with their issues....There should be no deadline....for a product that's less than a month old.
Like a lot of internet based companies, blinds.com is nothing more than a drop-ship company in that they have a nice website, they take your order, have kids overseas make them and then ship them to unsuspecting customers. You are not getting a quality product from a quality company!
Review by Adrizzy Ozorowski1 year ago
I ordered 2 inch deluxe wood blinds on 2/10/19 with a 4 day estimate on making them. On the 17th they said they are back ordered and I'd have them by the 27th. On the 28th I emailed them asking for an update and they said I should have them by March 7th. March 8th I received shipping confirmation. March 14th the shipping provided arrives with 1 set (out of 3) of blinds. Called the company and apparently they shipped in 2 packages and they forgot to provide both tracking numbers. Second package arrived on March 15th.
There was a sizable dent on the rail of my 95 inch blind but I straightened it out no problem, and it was on the backside anyways. All the blinds are the exact length (to the 8th inch) I ordered. Quality seems better than the same product my father ordered from SelectBlinds and were about 40% cheaper.
All in all, shipping could have been better. Communication could have been better. Time line could have been better and I could have been a lot less irritated checking on them every day. But the price for the quality is the best I was able to find. I'll order for my other 13 windows now and just not bother checking on them for a month or so.
Review by Bafford Houstin1 year ago
We are a first time buyer with this company. Their house brand blinds we received were not the same size as what we ordered (too narrow) and stuck out to far from our windows. The website does a poor job explaining this. Just got off the phone with them and they only exchanged 4 out of our 6 blinds we purchased. Had to purchase 2 more. Be careful because they have very complicated and hard to understand return policies. We will not use them again.
Review by Reidle Sinnos1 year ago
order all the same lifts on shades top down bottom up half the order was right and half was wron they are not replacing the wrong shades
Review by Skwan1 year ago
Tried to order shutters for a month, sent numerous emails with measurements, left voicemails with salesman asking if they received my pics and lnfo and I would like to order, never would return calls or emails so I went with a local company. If their customer service is this bad with prospective buyers I can only imagine how bad it would be AFTER they get your money!
Review by Elocenter1 year ago
PLEASE DO NOT ORDER FROM THIS COMPANY! -5 star rating if it's an option. Terrible product and unprofessional zero customer service keep you wait for days and still can't give you an answer.
I ordered a drapes one month ago (over $1000)and received the product before the shipment day. When I install the drapes and found out the product is made incorrectly. Suppose there are 12 carriers on the track and 12 carriers on the drapes to match. However, there are only 10 carriers on the track. So there are 2 carriers on the drapes can't attach to the track. So I call to customer and they asked me to email them some photos, promise to get back to me in 2 days. But after 2 days no response. I called again to explain the story over again to a different person, email photos twice. Next I ask if I can speak to on-site manager. None can take my call. So I left my contact. Next day one of the managers call me back and explain the situation again. Send photos the third time. This manager said i can't get full refund even the product is made incorrectly. She needs to reach out to manufacturer and promise to resolve this by the end of the business day. After I show her the first couple of pictures. She demands for more pictures. So I email her more pictures and never get back to me again! Just like to share the overall experience with any potential buyer online. Don't waste your time and money on something is absolutely worth zero in term of product quality and after sales service. It will be my first time to take legal action to deal with this retail company. NOT SATISFIED!
Review by Mrone1 year ago
Ordered roller shades and received them but without some needed hardware. Customer service said they would ships the parts out overnight. Six days later the wrong parts came. Another call to Customer service and talking to a supervisor I was told they correct parts would be sent overnight. When I called back three days later I was told they would be there in 4 to 5 days. All they will say is "I'm so sorry this has happened" So a month later I still have no shades on my windows.
Review by LaFerrari1 year ago
Blinds.com will lie to you about what you're getting. After they charge your card, you'll be shipped something other than what they said you were getting, and then you're out of luck according to customer service....they lie, don't order from Blinds.com
Review by Nurell Derrow2 years ago
Just under 2 years, one of 4 blinds in the same room, same wall, failed along the headrail. Blinds.com was happy to replace the one blind but no longer worked with my manufacturer. Their best offer was to replace the one that failed in a different color (mind you all 4 blinds are on the same LR/DR wall) which wouldn't match in an $800,000 house. Option 2, Failed blind free, the remaining three at 50% off which is their sale price on every holiday sale. Not a good option. I won't use them again and am sorry I did for this purchase. Stay away. Not an honorable business.
Review by Sungkyu Druley2 years ago
Worked with a salesperson who did not have me measure correctly for their sizing. They take off from measurements provided which it states in their website but you would think when dealing with a salesperson they would tell you how to measure so no gaps on side. So disappointed. Spent hundreds of dollars and have a gap on each side of blinds. No help from customer serci
Review by Padduk2 years ago
I dealt with a salesman who does not even know his product. His name was Chris, and he made countless misleading statements and claims. My advice is to go somewhere else to buy blinds. Know your product and show some integrity young man or go work at Home Depot. The supervisor or whoever he was, sheepishly apologized for this mans handling of my order but he was spineless also.