Ordered items, thankfully small. (Street Fighter vinyl figure)
Got a text saying its en route in November 2018. No reply to emails.
No nothing. Never turned up.
Review by Caleigha8 months ago
SCAM, ordered a hoverboard and a few other bits, they gave me a fake tracking number, ignored all my communications. Blocked me on Facebook. Absolutely disgusting.
They have also changed their web from blackrapid.store to brapido.
Review by Vassallo8 months ago
SCAM website. Took money and never delivered. Then blocked from Facebook page. Also noticed they have changed web address on the Facebook page
Review by DGCross10 months ago
Blackrapid.store sold us 2x Segway took payment never sent products. Wouldn't answer emails from ourselves or other people we know who ordered their products
Review by Stirfrye10 months ago
Its a scam do not buy. I ordered 3 Segways never received them.luckily I paid through paypal and got my money back.
Review by Umaad10 months ago
Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted
Review by Keriin11 months ago
Purchased 2 Segways.
No delivery and they have just ignored all communication
Store has been changed to B rapido.
Review by Nelliusz11 months ago
So me and a work colleague both ordered 2 hoover boards each a few weeks ago. Neither of us have recieved delivery.
I’ve emailed three times. No reply. I can’t even log onto my account either. Have email to confirm account and order but yet my account is not recognised.
So ive contacted my bank and claiming through VISA to get a refund.
This store doesn’t even deserve one star !
Review by Septimia1 year ago
Same thing happened me slush puppy machines n said it was delivered but never arrived
Review by MrsLiakiene Derrow1 year ago
DO NOT BUY NO CORRESPONDENCE
SCAM ALERT 🚨SCAM ALERT
Wish I could swear on her please do not buy now In touch with bank and have shared on face book to alert others money at this time of year is tight don’t want others to fall victim and they have also changed their name to black rapido!!!!!!
Review by JDawg Mandhlazi1 year ago
Ordered a super Nintendo mini from black rapid on the 22nd Oct and never received it got a recorded delivery letter on the 22nd November saying there has been delays in orders arriving in the UK so will take another 21 days to arrive this never happened and paid by visa how to I go about claiming my money back ?
Review by Kumarie Derrow1 year ago
They are quick to take your payment but do not delivery your purchase. You can't contact them and noone will reply back to you via email or social media.
Do NOT use
Review by Jaklyn Mezeul1 year ago
Fraud at its best. Paid for a hover board. Not recieved it and zero communication from the company. DO NOT USE THEM YOU WILL BE ROBBED!
Review by SJClayton1 year ago
Exactly the same has happened to me, ordered a Segway and a few other bits, had no communication since purchase! Just vile how people can do things like this to people in general never mind on top of Christmas!
Review by Baldacchino Saliji1 year ago
I bought a dual strap from the photography show, Birmingham over a year ago. When I got the strap, I had never heard of them. I was told at the stand the strap was the most reliable strap built and this it would keep my gear safe through thick and thin. I bought it. £140. I use expensive gear. Photography is my passion. My gear means everything to me. I trusted it with the strap and the sales pitch that came with it. Within six months, one of my straps had lost the little screw that hold the clasp together. I stopped using it. Fortunately you can split the strap and use it as a single. Everything was fine, but I was one strap down. I emailed their customer services and never heard back. Fast forward to September this year, I was on a trip to Canada. I had my DSLR with a £1600 lens on it. I was using my working strap. On getting off a bus, the worst thing happened. My DSLR came out of the strap and landed lens first on the road. The screw had fallen off from the second strap. My gear was smashed.
I got home and contacted Blackrapid right away. They were responsive initially. I posted by straps to the UK distributor who then sent the strap to Blackrapid for inspection. The unfortunate thing is their UK distributor went bankrupt. I then contacted BR directly.
I have to be honest, their customer service and communication is terrible. I have no idea how they have so many glowing reviews. I got a bill for a lens repair and DSLR repair £950. BR said my strap was ware and tear. they offered me a replacement at %40 discount. This was honestly a massive insult. I asked for my strap back. Communication ceased. They have stopped responding to my emails. They have not sent my strap back. After initial contact, their communication was pretty awful. I spent time asking them for an update. There was never any rudeness or anything, they just seemed like they didn't care and infrequently contacted me.
BR is a company I would completely avoid. On their site the words 'the worlds most trusted camera strap' are headed. I would not buy their products again. In my opinion, their customer service is awful and their products are substandard. BR is you ever read this, please send me my strap back. I did buy it after all.
Review by Sara H Maisant2 years ago
Have used it for one wedding and love it! It is a lot of weight on one shoulder with two cameras, but I still like it so much better than what I had before and absolutely perfect for one camera.
Review by ReimondStiforp2 years ago
Great product. Fast service and shipping.
Review by Lisanewirk Sarec2 years ago
They should use alternative delivery to US postal service. The post office always says they delivered it to us and arrives 5 days later. Web site could use work. Otherwise excellent.
Review by Kandare2 years ago
Review by Preetha Jagielowicz2 years ago
I have been shooting semi-professionally for the past few months and it did not take long to realize the factory strap was very insufficient and would tend to have me not wearing it. I had heard good things about blackrapid but had a hard time wanting to spend the money on a strap. I got to shoot with it the first time walking the streets of Chicago and could not be more thrilled. I will be recommending this strap to everyone. The build quality of the strap is better than I could have imagined. I am hooked on blackrapid
Review by Gabb2 years ago
I have several brands of straps and have found the Black Rapid to be the most comfortable and provide the security that is an essential requirement. The Port Breathe was recently used on an all day outing and was found to be comfortable for the entire day. The pad makes all the difference-stays in place with no creeping or slipping. Highly recommend to all.
Review by AKuypers Tonacao2 years ago
Product arrived quickly, packed well. BlackRapid has improved their swivel that screws into the camera, making it from something stronger than the pot metal they used earlier. My first unit actually wore through the metal clip in two places and dropped the camera - fortunately only about 1'. I vowed to monitor more carefully, but was pleased to find the unit had been improved.
Review by Rogo2 years ago
I love black rapid's products. They just look (and fit/feel) much better than any other camera strap I've used. They are significantly more professional looking, and extremely tough. The only thing I dislike about my newest strap, the black rapid sport, is that naturally due to where the camera is positioned it is susceptible to wearing the side of your camera body over time. If you use a telephoto or telephoto zoom with a lens tripod mount as the connection point it helps that issue a lot. The product fits closely to your body, which I also really like. It makes the camera feel more connected to you.
My biggest gripe is somehow my side strap for my sport (the removable extra one) went missing and the replacement from BR came in looking like it had been heavily used for 5 years. The metal buckle had all sorts of nicks and marks- just a missed QC item.
Review by BsBagGame Gosciniak2 years ago
Great product but very expensive to send to the UK cost almost twice what the product was advertised for.
Review by Gastech2 years ago
Just as advertised. Works great really pleased. Receive in mail days before expected. Looking forward to years of use.