The Rep will call you and persuade you into getting a advertisement. She will put you on a extremely high budget but give u discounts, which don't matter to how much your paying monthly. They are fraud!!!! Terrible company and have not attempted to refund me..
Review by Crendon1 month ago
This company stole money from my account and even after I reported them and cancelled anything I had to do with them they still charged and kept charging me , I had to cancel my card and get a new one , on top of that I got no new customers from them and they only let bad reviews post and then you can't even defend your buisness !! They are trash and a complete rip off !! Do not give them any type of credit or debit card even for your free site cause they will charge over 490 dollars a month out of your account and leave you with no new clients !! It's a scam
Review by Ichraf Derrow1 month ago
I have a commercial cleaning company.. Upon setting up my account the gentleman stated he would be able to weed out getting residential leads and would only funnel those looking for commercial services.. Well all the clicks were for residential and I asked for a refund bc the way the services were explained weren't what I received.. they didn't deem my request valid and gave no valid reason as to what constitutes a reasonable explanation for a refund
Review by Moonyen2 months ago
Scott did a fantastic job with all the different jobs I asked him to take care of around my house. It included carpentry, painting, concrete paving etc. each job was completed to perfection in a decent period of time, with a fair price for the job and each area was cleaned up after the work completed you would never know he was there. He can do anything perfectly and I intend to,use him for everything in the future.
Review by Tealady Henneveld2 months ago
I was charged hundreds of dollars for "clicks" on my account. As a CUSTOMER you can never see who those "clicks" came from.
In total I received actual calls from 2 "leads" that went nowhere. Total nuts.
I suspect that the Sales Associates are monitoring (clicking on) accounts for the commission. Who knows, since you aren't allowed to see that information.
Two months and over $500 in charges. Rip off.
Review by Tradesman3 months ago
I was tenaciously contacted by their rep, a very persuasive young lady who told me I could expect a return of $5 for every dollar spent. After accruing over $200.00 in charges, the only lead I had gotten from Yelp was a nigerian scammer. I emailed the account rep and support department to end the campaign, and they did not end it. They make you figure out how to cancel yourself. Just Plain crooks and thieves.
Review by Randria3 months ago
This company is a scam. The leads you get are weak, they constantly take down your reviews and you can't do anything about it. They have an incompetent staff that hangs up on you. I am done with this company and will no longer work with them. Avoid using this company! They are completely negligent and set you up to fail.
Review by Vesselin Saremi3 months ago
My experience with Yelp is that when you sign up for $300.00 in free ads you will get $300.00 in fake customers! I believe they are Yelp employees pretending to be customers while burning up your free ad credits. I had tried it numerous times so I see what happens. A common example is I get an email from Yelp Biz claiming to be a customer interested in my service. I reply 5 seconds after the email and they reply "we got some one else" or "we don't need the service anymore!" This happened multiple times. Its a scam in my experience!
Review by TrickyHunter3 months ago
Yelp for Businesses is a total fraud and scam. Their reps are relentless in selling their marketing package. I have received over 300 emails and not ONE single job has come from any of them, not one! Most emails are fake accounts and come in after midnight (we do furniture repair/upholstery), who is thinking of that at that time? No one! I believe Yelp pays people to do that in order to string you into buying their packages. Also, reviews from our REAL customers, do not get published, I called them and they said they would fix it and have not. DON'T BE FOOLED!
Review by Lorip3 months ago
Bad customer service i ve been charged a monthly fee but havent signed up for anything. I spoke to Simon B
Review by Voronkin Farmaha4 months ago
Signed up to get client leads and got nothing, but somehow they charged us $500 in one month. Now we are out of money with nothing to show for it.
Review by Bikwibili Citta4 months ago
This is a terrible service for businesses. They want you to buy all these upgrades to make you business page look better than the next guy. Even charging you to put your own logo up LOL. Then they want to pick and choose which reviews left by your customers that they will actually show to other potential clients. They over promise and under deliver on their advertising platform. Spent $75 and it didn't generate one lead. I will spend my money elsewhere.
Review by Latoyya Leheny4 months ago
First off they never mention that EVERY single time some one clicks on you're profile it charges you're credit card $10-19.99! They said I had a free trial and I cancelled after 24 hours and they charged me 120$ !!!! They should be put out of business .
Review by Beegoo Bennes4 months ago
It's unbelievable how wonderful the customer Service is here. Mr Larsen my sales representative alongside with his finance team made a miracle happen for me. I can't believe how easy it was to pick a car and sign the paperwork. I'm still in disbelief that I got a new car. Christian Larsen is the best
Review by Gliberto4 months ago
Got a call from Stephen and he assured me saying I got $300 new business credit and I can run ad until it runs out and if I want to keep it I can just continue later.
But when I called back to cancel they already charged me $35.31&25.31 for so called balance. They tricked me to sign up for free and get card info and charge whatever amount they want. When I tried to contact them they simply refused to refund but wanted me to sign up again. What a scam. I cant believe I fell into this. Just made a mistake by not looking at their reviews ahead. Please save your time . Dont fall into their free ads scam. Its not free when you are charged a so called fee.They will make you wait like 20 plus mins to talk w someone for service and then say they cant so anything because its self managed. Stay away.
Review by MichelleH5 months ago
How can a site that is based off getting the best front of house service for its "users" have the absolute worst service for its customers? Their tactics are agressive, their fees are outrageous, their promises are blatantly wrong. What is good about them? Ummmm... they have 24/7 support (but you cant do anything with your account outside of business hours). ALSO they don't send you a bill, they just charge your card.
Review by ChandraShaker5 months ago
I initially came to Yelp because I assumed (wrongly) that they were as reputable as other well known internet companies that shall remain anonymous. They touted their $300 in free ads, but then proceeded to (simply) charge my card $376 (a common dollar figure in reviews), and refused (after a few attempts to request) to refund the money paid for something that was not clearly explained. I was also overcharged for services I didn't authorize. STAY AWAY from yelp for paid advertising...just do their freebie!
Review by Sbeechner Derrow5 months ago
I did a 6 month Yelp advertising campaign for my business and got nothing for my money! I was charged every time my listing was displayed, but there is no way to confirm this. I was charged for clicks on my account, but there is no way to confirm this. And I was charged for calls to my business that I never received!! After spending $500 per month for six months, I cannot confirm anything that I got from this ad campaign except for two phone calls. They have blocked legitimate reviews supporting me and refused to do anything about it because a computer program controls it. In sum, I spent almost $3000 and did not receive anything that is tangible. Yelp is a great scam for advertisers.
Review by Jevita5 months ago
BUSINESS OWNERS BEWARE!! Yelp will only show your bad reviews and hide all the positive until you pay them for ongoing services. We have 17 five star reviews and 1 one star review. Yelp will only show the 1 star. When we call to complain, they state that we have to pay them to release the other reviews.
Review by Ganjo5 months ago
What a nasty company. Once you join and lost your business you can never remove it. A complete scam!
Review by SFurlong Lajciak5 months ago
If you are a business owner or manager, stay away from Yelp! Do not claim the business on their website. Please read all of the negative reviews here, and other places. I have. It is all true, the same things happened to our business and then some. There is nothing you can do about it except stay away.
If you are a consumer, know that Yelp gives an untrue portrayal of many many businesses, and your reviews are not lroperly handled. Yelp is evil.
Review by Berley5 months ago
6 yrs ago we advertised and it was bad, no good customers, Yelp blows my phone with soliciting calls every day, on august I said " will look into it" to a representative and 4 months later I get a collection letter of $1000, of course Yelp will take responsibility because we are the idiots who answered their call!!! Yelp does not know how customer service works, is not an enthusiastic agent on the other line, customer service is about getting things done and "care" about us, the "customers". Yelp will put you in a bad financial situation if you are not be careful!
Review by MyLite5 months ago
It's a rip off. They tell you it's $15.00 a day per click only if they click on the otherwise you don't get charged. Somehow from there it went to almost $24.00 per click and not once we were told that number was supposed to change. Total bait and switch. Plus add some more charges that didnt even know were there with nothing to show. Barely any clicks to the add and 1 phone call only that didn't even do the job. $400.00 later with nothing to show. I deleted today. BS company. Put your money in any other form of advertising but Yelp.
Review by Garthia Douloff5 months ago
After they gave me $150 credit on a bill of more than $300 on an ad I didn't run, I ran an ad and got 5 clicks at $16.59 per click with $5 per day ad spend = $150 per month netted just 3 contacts and One customer = $80.
Plus they auto-withdrew my account 15 days ahead of the end of that month.
Review by Sonjoy6 months ago
I signed up with Yelp about 6 weeks ago on their "$300 Special" for business owners on a "$20 per click" basis. It hadn't generated any leads but the bills keep coming in anyway. Over $650 of my own money spent for nothing ! I had cancelled after the first 30 days but my credit card was still charged over $430 this morning for who knows what. Impossible to contact anyone with an issue. How this company is allowed to operate like this is a mystery. Stay was from this company like a virus !!