Bitiba Reviews

Competitive prices and a good range of products too. Delivery has always been very quick and has been packaged just in cardboard which I like (so there's no excess plastic packaging).

Second time I've placed an order and have been contacted a couple of days later saying the order is delayed. Not great when you need vet recommended cat food quickly.

I have been using Bitiba to buy my dog food for a few years now. I stumbled upon the website while looking for the lowest price I could find. Bitiba is always the best value and I've stopped looking for elsewhere.
Always great prices and the delivery is excellent. Never had a problem and couldn't recommend this site enough. I never go out of my way to write reviews, but I figured they do deserve it.

I have been using Bitiba for years.
They have a great range of products.
Their prices are good and delivery is fast.

Have always been happy with the prices & speed of delivery, but when my last order came with 3 tins of food rather than the tray of 12 I ordered, l didn't expect much of the customer service experience l was going to receive......
However, l couldn't have been more pleasantly surprised - straight through to a customer service agent who, no questions asked, offered me a refund or replacement. I'd anticipated being forced to reorder as the replacement tray doesn't meet the minimum cost for free delivery, but no. 2 days later it's on its way to me.
One very happy customer!

I purchased a Savic Hamster Heaven cage from them as the advertised size met the minimum requirements for Syrian hamsters. It wasn’t until a few weeks after purchase that I measured it myself and realised the measurements were not as advertised and in fact do not meet minimum requirements. For the safe and wellbeing of my hamster, I contacted the company and they admitted the sizes shown online are not correct. However, as it has now passed the 14 day return period there is nothing they can do.

I trusted this company but unfortunately I have been let down and can not recommend their customer service at all. They are putting their sales ahead of the herald and well-being of an animal which I completely disagree with. Like others have said below, check, double check and triple check all products when they arrive as they may not be as described on the advert. Will not be purchasing again from them.

I have been using Bitiba for quite some time I used to be able to speak with them on the phone until recently they were always polite and friendly but now its all online excellent service supersonic delivery always arrives well within the time specified good quality cat food that my cat loves reasonably priced would not go anywhere else thank you Bitiba for working so hard to look after all your customers under such difficult conditions Thank you

Brilliant service at anytime but exceptional service during lockdown. I ordered my dogfood and had received the order within 24 hours! The communication was great and the price competitive. Based upon my experience, I definitely recommend Bitiba.

Good prices. Prompt delivery. Notifications. Great service

First time I've used these and I must say I'm very impressed..I've struggled to get a certain kitten food so I went online and found this gem. They had what I wanted and it arrived in unbelievably fast.
Excellent service

Thought they were a decent company but having had a problem with one of their products they have, despite many opportunities to resolve the issue, failed abysmally. They keep telling me my problem is resolved but it is not. Will not use them again as customers trust is paramount. ☹️

I found this site after the site I previously use for my ever clean cat litter (Fetch) put the total prices up. I ordered and the order came within two days and I saved £10!!! Highly recommended so far.

Bitiba’s service, despatch times and prices are brilliant. Even their response to a complaint was timely and satisfactory. It’s just a shame that they’re horrendously let down by Yodel, who are so laughably poor I can’t imagine how they manage to stay in business. Two days in a row the driver’s excuse was that they “couldn’t access the property”. We live in an ungated house on a main road, and after the first failure we’d left detailed instructions with customer services to help the driver find us, since he clearly didn’t bother actually looking at the houses. After the second day of waiting for it, only to be told the same excuse again, customer services told us they could try to redeliver tomorrow, but after that it’d be sent to a depot, which we have no way of getting to as we don’t have a car, which is why I was ordering a bulky delivery online in the first place. It’s a real shame as I was delighted with the prices and products, but I won’t be ordering again. I didn’t think the poor reviews on here about delivery could be as bad as others reported. They really are.

Excellent customer service! I accidentally ordered an incorrect brand of dog food (£40+) which was duly delivered. It turns out that bitiba don’t actually stock the variant of food I required. No quibbles - free pick-up of my order and full refund!

Brilliant customer service, responded to all my questions. Delivery was quick especially for such a large box. Packaged amazing, as i had originally ordered from amazon a different cage and arrived smashed twice. So very impressed by all the protection around the glass and box. Thank you.

Never to use Bitiba again if they use Yodel for deliveries

Using the worse delivery ever Will never again buy from Bitiba.After the driver been lying for a couple days about not having access to my flat and then later saying it was delivered somewere having paid £40 for goods that now I need to wait for investigation to find out where was left and having to go and buy somewhere Not good at all.

Great range of dog products,speedy delivery with very competitive prices

Only my first time using the company, but touch wood, everything was fine. Ordered multi packs of cat food. Everything was as ordered, and the delivery was as stated, on the 3rd day. Nothing to complain about.
I will use them again, for our cats food.

Prices are great, their customer staff are apologetic and polite but their policy of exclusively using Yodel as a delivery “service??!” reflects really badly on them. My order was not delivered on the scheduled day, despite calling Bitiba they were unable to do anything to get me any kind of answer or delivery date nor offered a replacement order during the 5 days that Yodel had it sitting in the depot going nowhere, will
Not use again as they will not offer an alternative delivery option.

Great service and really good selection of products, some you can't get anywhere else. Really good prices.
I can't give 5 stars though because they use Yodel for delivery and Yodel's appalling service is making me consider not ordering from Bitiba again

Ordered a huge degu cage from these guys. Had some issues getting it delivered (had to contact them after it simply failed to arrive, but they re-organized and cage was delivered quickly after that). They were MUCH cheaper (half the price of some) than other companies selling the same product. Product delivered was well-packaged and excellent quality.
Some delivery issues, but they would definitely be my first port of call when looking for a cage again. :)

The prices are really impressive, but unfortunately on my first and only order delivery has let them down.
Item number 1 - didn’t arrive on the day it was meant to, arrived the day after, I spoke to Yodel via my ring doorbell but they wouldn’t leave it, Re-arranged redelivery the next day- all of a sudden I find out it has been returned to sender with no explanation.
Item number 2 Bitiba resent the item, it arrived a few days later- smashed and unusable. I am now getting desperate for the item.. they first say they will send the replacement part which will take 3-4 weeks, then say they will just resend the full item (cage) ASAP.
Item number 3, I’ve now had an e-mail to say my order is delayed! My first experience may be my last I think!

Awesome service, thank you.
Sent me a email to advise that a particular Felix cat food with sauce was back in stock (fussy cat). Ordered around 8am on Thurday, was delivered around 3pm Friday.
They have good prices on branded pet foods, and the mega packs offer some great savings.

I have used this company for a year now they provide great offers on pet food and their delivery service is superb