Ebonium Limited (BisleyDirect Online) Reviews

Very highly recommended!

We ordered from another supplier ([email protected]) in August and they mucked up big time (see my review) and left us in the do-dos with our client.

Phoned Bisley Direct and spoke to Graeme who is our absolute hero! He pulled the cat out of the bag and supplied what we needed in record time, at a competitive price and with excellent communication

We will use these guys again. Very honest and highly recommended !

Web site was easy to order from and delivery was quick.

Easy to use website, very swift delivery and all keys worked!

Excellent service, very helpful on the phone, and speedy delivery. Very happy, thank you

Unlike some companies who only process payment once they are ready to ship your goods I was charged immediately and then had to wait some weeks before the goods were ready for delivery. The quality of the cabinet that I bought is excellent but delivery was the old fashioned ‘we’ll be there on a day, take it or leave it’. The world has changed!

Fast, efficient good quality

Very helpful people. Extremely good service.

Excellent service at every stage. I was offered a precise time for delivery rather than the usual four hour window, and the item arrived on the dot and was unpacked by two friendly delivery men.

Great product and swift delivery. However...........
I purchased a Bisley PFA A4 Home Filing 2 drawer cabinet in Mimosa Green from the online company Bisleydirect.co.uk for the princely sum of £71.99, assuming I was ordering directly from Bisley and therefore guaranteeing the lowest price. By chance I was wandering round my local Office Outlet the following day and noticed, on a shelf, was exactly the same Mimosa Green cabinet for £54.99 (£17.00 cheaper than Bisleydirect's price).
I then decided to contact Bisleydirect and cheekily enquire whether they would entertain the notion of price matching. I was asked to send my enquiry via email and someone would respond.
And respond they did.
I received a prompt response via email from Graeme Winship and a light hearted (on my part at least) volley of words ensued.
Unfortunately Graeme, in the first instance, was adamant that he would not entertain the idea of price matching and advised that I could happily return the item at my own expense and they would provide me with a refund less their handling fee. The handling fee turned out to be £15.99 and it would have cost £14.00 to courier the cabinet back to them. This meant I would be out of pocket by £29.99. Even if I purchased the cabinet from Office Outlet for £54.99 my overall outlay would amount to £84.98 (£12.99 more than it cost at Bisleydirect).
I therefore, once again a little cheekily, enquired whether a good will gesture of £10 might be considered.
At this point everything went south.
The following email I received from Graeme was a little on the abrupt side.
He informed me that their company (Bisleydirect.co.uk) was not the manufacturer as Bisley do not sell their items direct to the customer.
He then went on to say....
"If I went into a Debenhams store [Incidentally, I work for Debenhams in one of their Support Centres] after I bought an item and asked them to price match (which I wouldn’t) would they?"
And...
"If you need to return the product so badly for £16, I’ll refund the whole amount and take the hit on the delivery cost as clearly Debenhams cannot afford the price difference and I don’t wish to appear disingenuous but it’s easy to search for PFA’s online and if you want to return it so be it. You can then buy it from Office outlet and then when you see it cheaper in Staples or Rymans return it and buy it from them!".
This took me back a little and instead of fighting fire with fire I decided to send the following response....

Hi Graeme,
Many thanks for your frank but somewhat terse response.
I was merely asking the question and was trying to keep it light hearted.
As a single parent on a limited income the pennies can be tight. I am not normally one to be so impudent but if you don’t ask you don’t know.
I appreciate you spending your precious time explaining how unconsidered it was to make such a preposterous suggestion. I now fully understand the error of my ways.
I have decided I will not be returning the filing cabinet. I would be wrong of me to consider that your company would take a hit of £17 against the mark up on this item and the huge impact it would have on your annual turnover and profits. I’m sure my lovely new Mimosa Green Bisley Filing cabinet and I will have many happy years together.
May I make a single suggestion before I bid you a fond farewell. Perhaps consider changing your trading name. Bisleydirect would suggest to customers that they were purchasing directly from the manufacturer. Just a thought.
Many thanks for all your help and all the best for the future.
Warmest regards
Paul

I have not heard anything from Graeme since and imagine my surprise when I received an email from TrustPilot asking me to share my experience with Bisleydirect.co.uk.

So that's the story. As I said at the beginning its a great product, the delivery was swift and you can't fault the quality of service. Even the gentleman I spoke to in the first instance (I believe he goes by the name of Jack), was polite, courteous and helpful.
I could offer one piece of advice it would be to make sure you check your prices online before you buy from Bisleydirect.co.uk and be just a little cautious when dealing with Mr Graeme Winship FCILT
:-)

Having lost the keys to our filing cabinet it was simple to order new ones online and they were with us in the post in a few days. First class!

Superb Customer service - provided perfect information about products and delivery immediately or checked to ensure availability was accurate. My item was delivered within 24 hrs by reliable courier with tracking and packed very securely. I immediately ordered a second unit. Pricing is very good and well worth buying direct debit for reliability and quality and, most of all, getting the ideal item you wanted.

Phone call answered promptly and courteously, request for replacement keys dealt with quickly and the keys arrived earlier than expected. Brilliant service all round

The filing cabinet dlivered to me was damaged . I rang company at Camberley to exchange product but refused .
I am elderly lady and I can only unpack when I have helper which is after 15 days . It is unfair not exchange the product with good one.
I am very dis-satisfied .What should I do with this damaged one, I cant even open the top draw.

I received reply from Ebonium Ltd . I did not agree with what their explanation . The cabinet they sent was already damaged ,I am sure they knew the product they sent was not up standard. I did not get payment protection from my visa card and I have put up with the damaged cabinet of Bisley at my home. I can not able to use for filing yet. I felt so unhappy by looking and keeping that.
I will not be buying product on line from this web site in the future . If you are using online & the site , I would like to remind you to inspect the product within 2 days .

Fantastic service

Very polite Staff and efficient delivery. Staff was very helpful trying to help me to identify the right product that I needed. I would recommend Bisley to anyone needing to buy office supplies.

Very friendly service. Helpful and quick! Would highly recommend them.

Don't order from this company.
I ordered using paypal to make the payment. No filing cabinet turned up. When i called them they told me that paypal hadn't supplied the address so they'd cancelled the order. They had both an email address and a phone number for me and didn't bother to use either to find my address - just cancelled without the decency to even tell me they done it!
And when I called to chase them for a delivery date the women was incredibly rude and blamed me for them not getting the address from Paypal!! shocking service

They have responded to say they contacted me, I received no email or call They also say I wouldn't give them chance to explain - this is nonsense - I called them to try and get the goods and gave them every opportunity.

fast delivery

Excellent service

good service and quality

Took 4 attempts to sort out the delivery with the agents.

I work in a business centre, open from 9-5. Four times I was given a delivery from 7am - 11am.

Complete waste of my time.

Great quality 15 drawer Bisley filing cabinet in a beautiful orange colour. Very happy with it.

Kept me informed along with way of my pending order via text messages and e-mails. Very professional. Thank you.

This is the first time I have used Bisley direct and they performed exceedingly well, answering my questions by return and delivering the goods for me next day before 11am on payment of an extra £10.00 fee.
Well worth the money and a great experience dealing with the company.

An excellent service from placing the order to receiving the goods. The salesman was very helpful and advised on best options for my drawer units, communication from Bisley regarding both the order and delivery times was good. Delivery was made within the specified time and men were both cheerful and efficient. They removed all packaging and located all items in the required areas. Would not hesitate to use Bisley again.