I have been receiving my Birchboxes for almost 2 years now, always on time, and I always love the contents! 2 times there were some small problems (points that were not credited, receiving the same product twice) and costumer service took care of it within the hour of my first email. Honestly, no negative points!
Review by Donnadee8 months ago
A nightmare. A friend in America set up a year's subscription for my birthday. When I got the first box I cried "stop!" I'm zero-waste and anti-consumerism. I tried to figure out the cancelling process through the American and French offices -- nobody could find the file. My friend sais she'd handle it. But today another email -- another box is coming. When I asked again to cancel it, I was refused. They don't admit the order exists, but they can't cancel it. Frusterating customer pretend-servce for a greenwashing sham.
Review by CuGrahamstomer9 months ago
Every month it is like a present, love it!
Review by Laeticia9 months ago
I love it !! A great surprise is waiting every month !
Review by Perico Benkosky10 months ago
When the parcel was delivered it was damaged. The bag inside was intact but the outer box has been ripped open.
Review by TrustTH1 year ago
Review by BryantHenry1 year ago
super super super
Review by Seenitall3 years ago
I must say you will not get answer. I suggest to stop shopping here. There is no communication, money was taken from my bank account immediately but when there is an issue there is no-one there, you will not get any resolution. This has to be reported to Trading standards.
They never answer phone! If any issue , returns forget about refund. They do not replay at Facebook page and answer phone. Service is diabolical, in fact shambolic!
Be aware , but there is something wrong with this company right now , so do not try to shop here or give your bank details. Im still waiting too long for any answer and refund. Feel stolen and scammed by BIRCHBOX ! If you try to write honest opinion on Facebook , they just delete but they do not try to help at all ! Do not trust this company !
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