The worst customer service I have ever experienced, after trying to return a pair of shorts the button fell apart on first time warn, they ignore emails & social media only respond to the phone, expect to be on hold for at least 15mins to get through, when you finally get through to talk to someone they couldn’t careless.
Review by Younggie Lottala2 months ago
Warning if you buy from billabong.co.uk carful you don’t get mugged.
Despite being a .co.uk web domain selling in £GBP. Their returns warehouse is Belgium. £10 near enough it’s going to cost me to return a pair of sandals that would have cost £1.80 ish postage here. Any well adjusted online buyer would assume your buying and returning from the UK. Other than simply stating returns is the cost of the buyer, at no point during checkout is it mentioned that the returns is Belgium. Only in tiny writing will you find this on their website after clicking through sub menus.
Review by Niza Duceatt5 months ago
After reading the previous review after already purchasing I wish I’d came here first. I need to return a wetsuit in a very large box and shoes which were both sent separate. Only after receiving the goods did I see they were both sent from BELGIUM! Even though the domain name I’d bought from is CO.UK! If I’d known I was buying from Belgium and getting a refund for a shop of £180 would be so difficult I would have avoided and went to ROXY. I am now waiting for a response to my email after 5 days to find out how I make the return and to where. I imagine sending all this back May cost around £30. I am not happy at all and I will never buy from billabong directly again. This is going to cost me a fortune and if they cannot provide a good service they should not offer a service at all. I could easily buy from a second party and will do so from now on.
Furthermore - the wetsuit shoes I’d ordered were titled “WOMENS” and id ordered a size UK 4. And what I had arrived was a pair of children’s wetsuit shoes which would fit maybe an infant??? Their website is not clear and very misleading.
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