- Item description did not match the product: helmet had no MIPS and was not Unisex - box says "Women's Collection".
- It took 5 working days to arrive not 2-3 as advertised.
- delivery tracking is not really accurate.
- refund process was super smooth and got my money back, delivery included.
Review by Toniann Derrow3 months ago
Ordered a new raceface bar and two new tyres, it has taken four days from order to collecting.
Overall great experience.
Review by Genella4 months ago
Instead of 2-3 days delivery time it took a full week, one of the ordered items is missing the rest is all too small to fit whilst i ordered specifically the same sizes as i have always used, this is the last time i ordered anything and will from now on go to local shops!
And it would be a good idea if they could be contacted by phone instead of email only!!!!
Review by Liams Dallazia4 months ago
it took a week before i got my stuff, but they said in the mail it was summer tour season or somthing.
Review by PrasannaVenkadesh4 months ago
One of the worst online shop which I've ever experienced with. I purchased an e-bike with a delivery time of 3 workings days (reference number .BNL1722349). After 16 days and hearing all kind of nonsense excuses I decided to cancel my order. Then it became even more annoying that the customer service told me that I cannot cancel my order unless you return it( the bike which I haven't received!!!).
One of the most irresponsible customer service without any decision making power! They didn't even bother themselves to put any efforts in this case!
Review by FrodoMan Steinagel1 year ago
No money back after return. Received a confirmation that the return was received and would be processed within days. After a month of radio silence still no refund.
Review by Mutum1 year ago
Ordered a set of Jagwire Elite ILink shift cabling.
On arrival I tear open the bag only to find the original Jagwire packaging inside to be destroyed already. This meant all the (very small) parts were just floating around in the bag.
Also I noticed dust on some of the particles giving it a second hand feel all in all.
Upon close inspection of all the parts the inevitable showed: of the 2 pieces of LEX housing only 1 was included, the other one was missing.
A superannoying experience. Will definitely not order here again. Cant believe Bikester sends a customer a broken, incomplete packaging.
Review by Martuna1 year ago
Extremely unreliable service, avoid ordering. Something went wrong when ordering a product. After the payment was completed, the site didn't respond and so my order didn't come through.
I sent this, together with my Iban and other bank account details. However, after 4 weeks there is still no sign of Bikester and they're still holding off to pay back the amount paid.
I think Bikester is in financial aid and you should all avoid ordering at their website.
Review by Xees Dworzynski1 year ago
As mentioned in description should be Tubular tires I ordered but unfortunately it was delivered clincher version of these tires. Really pity.
Delivery was very quick therefore I gave you note GOOD.
Review by Hannon Teliani1 year ago
Very unreliable. Delivery takes longer than advertised. After i noticed this, i immediately cancelled my order (before it was sent). After more than a month i still have not received my money back.
There are a lot of webshops in the Netherlands that are way better than this one!
Review by Kurzawski1 year ago
I ordered a Floater City Bike and receive it on time as expected . Problem came up after the assembly of the bike when I realized that the brakes where not the ones advertised but cheaper ones used on a lower specs (and price) version . I send 2 emails to customer care but there was no reaction at all. Tried to call them and for 3 constant days the phone was of due to "technical problem" .NOT RECOMMENDED
Review by Erdimag1 year ago
All good except few scratches but I personally don't mind since the discount makes up for it
Review by Jaeyden Delore1 year ago
1- The order has been lost during the sending phase. After 4 phone calls with customer service they have resent half of the goods. The other half has not been arrived.
2-The customer service phone line is most of the time out of order. I will never use this firm again
Review by TeresaMeyers1 year ago
We ordered a bike, which was supposedly on stock on a Monday, with a lead time of 2-3 working days. So in theory on time for my daughters birthday party on Sunday....
But no delivery, no bike and I have been trying to speak to someone from customer service, but no response!
I am worried if I see my money ever again.
Review by Hmidani Cicetti1 year ago
Great sale/price bike. Although there was a minor damage to the product, services/help desk quickly responded my email with a solution.
Review by Str1 year ago
No customer service in The Netherlands, Belgium, UK, & Germany. BS standard replies everywhere e.g. 'due to technical problems we can't answer the phone' / 'due to internal training bla bla bla'. That is basically just lying to your customers. Straight garbage.
Review by Rachimo The1 year ago
Rear cassette disconnected from the rear wheel after 7 months of use. Bikester says this is normal for their bikes and won't let me claim warranty. Currently trying to combat this, but thy ave awful customer service.
Review by Stefe1 year ago
Extremely bad service. I 3 months my bike (Serious Provo Trail MTB Hardtail 27,5" zwart) broke twice. First the cable of the brake and second the pedal broke off during my trip. Not the part I had to install myself.
Twice they sent me this standard email taking no responsibility:
Thank you for your e-mail. We are sorry for your unfortunate situation, however, unfortunately we have to stress that the defect of this type is not covered by the warranty. This failure occurs when a product has not been properly maintained.
We advise you to make regular inspections, especially important is an introductory inspection after approximately 100-200 kilometres or within 6 weeks of purchase. Bikes won’t always fully assemble until after a certain break-in period. Mechanical components such as brakes, transmissions, wheels and bearings have to be controlled and adjusted again after some time. Professional inspections ensure maximum outcome and longevity for your bike.
For further questions you can of course contact us.
I advice to never buy anything at bikester. The service is awefull.
Review by Search1 year ago
Best bike ever ! With fast delivery I'm super happy and siked about it and great customer service ..highly recommend
Review by Luamorena1 year ago
I purchased a pair of X-Bionic Trick cycling shorts from Bikester on September 27, which after the first long distance cycle (50 km) provided me with blisters and numbness in my legs. I contacted bikester to see about the warranty as these were expensive shorts (130 euro) and I did not expect such discomfort on long distances. After filling in a questionnaire and sending them back, I hadn't heard back for more than 2 months. A couple of emails later I was told that the manufacturer doesn't accept that there is a fault with the shorts. When I tried to explain the reason why I think that there should be a resolution to this problem as it is difficult to know whether a pair of shorts are effective before trying them on a cycle and I paid a lot of money for them, I was told that I initially wanted to exchange them for a bigger size which didn't qualify for warranty. As I never had any problem with the size and did not mention it in my questionnaire (I'm petite, weigh 50 kg and purchased an S, I was definitely not needing to size up), I felt I was being disrespected by this lie. This came as an unpleasant surprise and made me think that my case was not taken seriously, the customer service had lied to try to avoid taking responsibility. I am very disappointed at how my case was handled and will not purchase anything from Bikester again. I found other shops more helpful.
Review by Rønnebo2 years ago
Everything went ok.
Review by Dipty2 years ago
Easy site to use. Quick delivery and easy returns should they be needed. Would recommend!
Review by Spetsgruppa2 years ago
We just got it now. It looks beautiful and strong. My daughter has not used it yet. But I think it wil do the job.
Review by Pruthvijee Othi2 years ago
I've ordered two bikes of the same model with different frame sizes for me and my wife. Shipping was fast and when I got them out of the box and put everything together they looked nice and good.
However a bit later small flaws appeared here and there:
1. Flat tire on one of the bikes - seems that it has not been tested well in the shop.
2. Cables on one of the bikes were tightened with proper cable tightenings but other one had some kind of unreliable plastic things, that I replaced with tighteners.
3. On one of the handlebar ends there was a small defect in leather winding.
4. Screws on handlebar are tightened in a way it is almost impossible to unscrew them with hex key.
Overall bikes are great but those small things are overshadowing nice experience.
Review by MeKillStuff2 years ago
I found the site very easy to use, with good quality products and very fast delivery! Will buy more stuff in the future definitively.