I bought a Raleigh Talus 4 and when i got it and hopped on the rear derailleur got caught in the spoke some how and got dystroyed i then emailed the company and they refused to return it. I then took it to my local bike shop and they said it needed a new derailleur and hanger. I then emailed the company again and they once again refused to even give me the part number if i could i would give this company 0 stars because it is absurd that they can't even give the customers a part number. Please for the sake of yourself DO NOT BUY FROM THIS WEBSITE if magically you bike does work and you need help settling it up just go with a local bike shop who cares if some specs are better at least the bike shop is there to help you tune your bike and get everything up and running Hope This review will help
Review by Arteaga1 month ago
I ordered a bike from here at a good price. I don't know anything about bikes so the one thing I didn't want to do was have to assemble a bunch of parts. The website said the bike would be delivered "90% assembled." If I was going by these idiots 90%, I could have passed college sitting on my ass.
There are NO WRITTEN INSTRUCTIONS that come with the bike. The company instead makes you watch generic videos on bike assembly recorded on an old IPhone by a bunch of random people in their garage. None of the videos are specific to the bike you order. It took me over two hours to assemble the "90% assembled" bike. The website says you can have a bike shop assemble it for $50-$100, which completely negates any savings you get by buying from this company.
I am very disappointed and these guys are running a scam. I'd never buy anything from them again.
Review by Mehabub2 months ago
The bikes are nice if you get one with no problems. I bought the Wendy Dawes bike for myself a few years back and love it so I decided to buy my teenage daughter the same one. I took it to a local reputable bike shop for assembly because I didn't want to deal with having to put it together and wanted to make sure that it was safe. I received a call from the bike shop informing me that there are 2 parts that are defective and needs to be replaced and will cost $174 to replace. I immediately contacted customer service and was told that the bike shop was wrong and that there is nothing wrong with the bike. They then go on to tell me that the bike shop is just trying to get me to return the bike so I will buy from them. Are you freaking kidding me???? What kind of response is that??? They then send me some videos on how to repair the bike myself. I don't have the tools nor the time!! I then request to speak to someone else. I get a phone call from a man claiming that he is the CEO of the company and basically tells me the same thing good ol Larry the bike buy tells me. No resolution to my issue other than them offering to send me a prepaid mailing label to send it back. Oh..and if you didn't keep the original box to ship it back in then they will deduct 10% from your refund.
Review by Bafford2 months ago
I took my Fixed gear Kilo TT pro for the maiden voyage today.... I was all smiles. What a wonderful product. Thank you so much. It was lacking a spacer so the headset was wobbly until I went to a LBS and remedied the problem. The fork has a threadless 1 inch steerer tube so it can be a pain to find. Or I could have cut the fork tube too I guess. A small detail in the grand scheme of things, nothing a youtube video or your LBS can't fix. Still a 5-star in my book cause of all the value you get... The bike is night and day compared to my previous Steel fixie.. Thank you guys! I will buy from you all again.
Review by Rogweis Lillicrap2 months ago
I purchased three bicycles from Bikesdirect. They offer a great value for the money, but I was most particularly impressed with the after purchase customer service. The third bike had some shipping damage. Larry offered me a generous solution that involved a partial refund for cosmetic damage and immediate shipping of parts that had fallen out of the box as well as asking if that was okay with me. I was most particularly impressed with the speed of email responses and the speed of the refund processing and parts shipment. In a world of online ordering, these things sometimes take too long, but Bikesdirect is right on top of taking care of customers. Similarly my pre-purchase questions were answered promptly.
Review by UsU Iudice3 months ago
My bike came with a few parts missing.
I emailed their customer service with pictures, and they responded swiftly. Larry, the service representative, created the new shipping label for the missing parts was created within 15 minutes.
Even though accidents happen, I am very happy with how BikesDirect's customer support, and Larry in particular, handled it.
I would definitely do business with BikesDirect again, purely because I have the safe of mind knowing that they put the customer first.
Review by Alahla3 months ago
I am a first time bike owner and was excited to own my first bike but I had such a BAD experience with this company that I wanted to write this to warn everyone about their practices. Model: Dawes Eclipse City, purchased on April 2nd.
Long story ahead: TLDR;
(1) Do not recommend if you are not a professional bike assembler. IT is not safe for you to assemble it yourself.
(2) Poor quality - multiple things broken
(3) Website advertises how easy and cheap it is to get it ready, NOT true. It has costs me probably an additional $100 and (still counting) 10 hours+ to assemble and de-assemble it to return this. Unfortunately they want EVERYTHING in original packing and stored the same way. I need to pay for shipping & who knows how much they'll refund me. At this point, I'm praying I can get my original amount back given all the hassle.
List of Issues:
1. The website stated my bike was for 5'8-5'11. Me being 5'11 I chose this size to be safe, but the post was way too high that I could not see anyone shorter than my height even getting on the bike! I had to go all the way to Home Depot buy a hacksaw to cut it shorter for myself. Given that I already spent 6 hours on the bike, I was tired and just wanted the company to reimburse me for this. It took 4-5 back and forths just to get them to reimburse $10 for me to get the hacksaw.
2. Upon getting on the bike, my chain slipped and it was so dangerous! I almost fell off the bike on the road. I asked a friend about this and they said none of the pre-assembled parts were ready and this is unacceptable from a safety standpoint.
3. The spoke guard broke after 2nd time of riding it. I only noticed since I heard a clacking noise as I was riding it. There is no way it would break unless there was something wrong with the bike given that it is brand new. At this point, I just want to return it and get a refund.
I am DONE dealing with the hassle. I will update this review based on what bikesdirect says. I can only deal with them via email since they have no phone number for customer support.
Review by Yagyu4 months ago
Just wanted to thank the folks at bikes direct and especially Larry for their excellent product and even better customer service. My bikes were delivered on time and in excellent condition, but with 1 slight flaw, front tire inner tube would not inflate. I contacted customer service via email and received a reply from Larry within 15 minutes! He apologized for inconvenience and informed me new tube on the way! Well done, definitely recommend bikes direct for your purchase.
Review by Liefrinck4 months ago
First time I've ordered a bike from BikesDirect. Bike was exactly what the website said. But the fork had a manufacturer defect and didn't fit the wheel. Larry at BikesDirect was awesome: responded within 12 hrs of my email, sent an upgraded fork that arrived two days later, and then immediately reimbursed the $43 it cost me to have the local bike shop change out the forks. That's the problem-free, customer-focused care you hope for! And because of that, BikesDirect will likely be our go-to for bikes for the family from now on.
Review by UnhappywithUrthbox Zordel4 months ago
So I've had my Gravity Bullseye fat bike a few weeks and absolutely love it. Fast shipping. Easy final assembly. My first time ordering from BikesDirect and my first fat bike. I did alot of research before choosing BD and happy I did. So after quite a few hours on a variety of terrain (mostly snow here in Vermont) it handles great and I have zero complaints. Today for instance I was on a trail packed full of ruts from hikers and snowmobiles. It easily rolled along with 8 psi in tires. Very sharp looking as well. Looks even better in person. If you're wondering about sizing, I went with an 18" frame and I'm 5'9". Fits fine for me. The standover is about 29". If you're hesitating, don't. Just buy one. Great, fun bike.
Review by Relleum Macrobbie4 months ago
We have ordered 3 bikes from bikes direct. Each one has been amazing and you cannot beat the price! Shipping is very fast. Even better is the after purchase support. We had a small issue from shipping and Larry was able to correct the issue very fast. He responded to us same day and correct the issues before the end of the evening. Amazing!
Review by Kataunya4 months ago
I love that I, a 91 year old grandma can find just the bike my grandchildren want, and for a fantastic price.
And that the 3 bikes I have ordered over the past couple years arrive safely, in a timely manner and super well packaged. I love the follow up with your well qualified employees. I want to thank Larry for his prompt, response to a question I had and his follow up to make sure all was well. IT IS!! Thank you, Larry.
Review by Uncultured5 months ago
Great support. Easy purchase and quick delivery. I'm still excited after my last order. Thanks, guys. You are doing your job very well.
Review by Maamar5 months ago
I preordered the Gravity Bullseye Monster 2020 and it arrived early with excellent packaging.
I made an oafish mistake during assembly and Larry in customer service responded to my panicked email in under 2 hours.
The bike is fantastic and has components beyond its price. I've owned and ridden three fat tire bikes now (Giant and Specialized)
Cheers to a phenomenal deal, stellar customer service and the best way to spend $ (IMO).
Bikes Direct for the win! Thanks again Larry!
Review by RunHockey Chaboisseau5 months ago
I recently purchased a Boris x5 fat bike. The bike arrived quickly, was packaged very well, assembly was fast and easy. The bike was unboxed, checked over, assembled, tuned and on the trail in just under 3 hours. Email communication was fast and friendly and all my questions were answered. My only complaint is that I waited so long to take advantage of such a great deal. I will be a returning customer for sure!
Review by Mummymoo5 months ago
This is the second bike I have purchased from BikesDirect. They helped guide me through the process for the size and type of bike I was looking for. They said it would take 8-10 days for shipping. Got it in 2 days. My new fat bike is an excellent ride for the winter conditions here.
Review by Puscas6 months ago
I purchased a Motobecane Mulekick Carbon Fiber. Very high quality bike--frame, components and cockpit were amazing for the price. Wheels were lower end but are functional (typical for most bikes unless you're spending $$$) and I replaced the saddle with something to my liking. Shipping was super fast. Bike was packed very well. Final assembly was super easy--most everything was dialed in. Spent just a few minutes on each derailleur and had to install the front caliper. I had a few follow up questions regarding replacement bits for future use. Larry in support was super responsive and tracked down the small parts I needed. Highly recommended.
Review by Dorre Gnona6 months ago
Very cool bike, and Great customer service (Thank you Larry)! Very fast response to any issue I had.
Review by Nagmeldin7 months ago
This is a wonderful bike, with a few modifications because I'm picky. I use it as a street bike. I change out the tires ti smoother street tires, and change out the handlebars for a flat bar.
For $309, you cannot beat this bike. If I pay $2,000 for a bike, I'll cry about it like the crybabies here. For $300, I'll sinf the praises form the mountaintop.
Review by DebbieandGary7 months ago
I've been searching for two road bikes for my sons for several months. I've been looking at local bike shops as well as Bikes Direct. Bikes Direct had the best value by far, so I ended up purchasing two Gravity Avenue bikes for my sons for Christmas. Unfortunately, both bikes arrived with multiple scratches on the paint, a broken shifter on one bike, and a bent front dropout on the front fork of the other. Here's where the superior customer service comes in. I exchanged emails with Larry, providing pictures of the issues. Received a response the same day (within one hour) with a resolution, replacement parts, and tracking info. Even though the bikes were a bit beat up upon arrival, the superior customer service provided will drive me to purchase my next bike at Bikes Direct. Many thanks Larry!
Review by Terecille7 months ago
Thanks BikesDirect.com for helping those of us who truly love to ride be able to afford better equipment at a significantly lower cost! I have been riding my HAL5 Motobecane MTB for 3.5 years now and am SUPER HAPPY with its performance and durability. I ride very technical and as fast as I can up and down trails across the USA. I'm not a PRO but have been riding BMX (as a child) and MTB for many years and can truly appreciate having top of the line components included on my excellent HAL5 suspension system. I have told a lot of my friends to check out BikesDirect.com and also compare to local shops and other online places. No shipping and NO TAXES! Can't find a better deal and better bikes.
Review by GeneralBoltYT7 months ago
Hesitated ordering from BD for several years. Decided to bite the gullet and purchased a Motobecane Titanium. So far, very pleased with the bike - it compares quite favorably with pricier competition. Researched everything quite thoroughly before ordering, including the frame manufacturer; bike arrived promptly and was as described on the web site. I did have an issue with a ding in one rim and some cosmetic scratches on a decal Likely from shipping. Sent photos to BD customer service and received a quick reply from Larry. A fair resolution was offered which I accepted. Post purchase customer service is very important to me. Based on my experience, I highly recommend Bikesdirect.
Review by Corbu Polybinski7 months ago
I've owned a few copies of the Dawes Streetfighter, their entry-level flat-bar singlespeed bike. While its components are basic, they've been reliable enough to serve a daily commute over thousands of miles and have survived rain, snow, and the salt/sand mix that comes with it.
Recently, the front wheel was stolen, unsurprising given that I'm in a large city. But the timing was terrible, as it was a busy time at work and the bike cuts down the commute time considerably. As soon as I got home after the discovery, I sent a message over to BikesDirect. Larry answered, and informed that a near-identical replacement wheel was available for a reasonable price. I sent payment, and... had a wheel before half a week had gone by! It's hard to express what a relief it is to be back on the road so quickly - it helped take the sting out of a theft.
Post-sales service and support is important in these situations, and they've come through repeatedly for me. Really appreciate Larry and the rest of BikesDirect!
Review by Handyman7 months ago
This is my first purchase from BD, fast friendly prompt shipping. The bike is very well built at half the price of comparable bike . My son is looking at ordering a bike to. Thanks again .
Review by Badsah Seamands7 months ago
So I bought bike late one night. Rent and tuition are due at the beginning of September. I made a grave mistake that night. Next morning I got an email saying my bike has been shipped. Oh boy what have I done?? Emailed the company, I got a fast response from Karla where they refunded my order. She was very polite. A $500 2019 bike that I have been wanting for years is an incredible deal. I've read some people has some issues with parts on their bike. The bike I was looking at is at least $500 cheaper than any bike of the same type that I have found, even of Craigslist. I really do not care if I have to buy some parts because its still significantly cheaper than anything else I have found. Will buy it once I have the money in a couple months.
Our reviews are aggregated from multiple sources to give you the best overview about bikesdirect.com.
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