Like previous review, I am having difficulty getting the product I purchased delivered to my home. This company provides no immediate customer service via phone number or chat. The only contact info using email and they are terrible at responding. I have emailed them several times regarding my issue with no response. As for a timeline, I purchased the xbox game using Paypal about a month prior to Christmas and it is now 4 days prior with no delivery and no response to emails. The original purchase promised delivery within a week.
Review by Enelle Vincentia3 years ago
Ordered an item for $76.31 which which was to be shipped in 1-2 days. When the item did not arrive as expected I send them an e-mail to which a response was received stating that it would be delivered in 3-5 days. When the item was not received as stated I again send another email requesting the status of the order, to which I received the same email response. On the 11th day post order I sent yet another email to which I did not receive a response. Although I used PayPal the transaction did not appear on my account. I called our credit card company to verify that the transaction indeed did occur, which they verified. I did check BBB.com prior to the purchase and did not find anything on this company. I did investigation to determine who owned the website domain name and found it was registered in AZ.
Review by Sirenas3 years ago
I placed an order for a Christmas gift - a steering wheel for an xbox one game, on 11/22. Item should have been shipped an received already so I sent an email last week and got no response. I sent another email two days later and still no response from them. I have contacted my credit card company and am working with them to dispute the charge. I did pay through paypal so I'm hoping to get a full refund. Do not buy from this site. How are they even still in business and operating online??
Review by Myndy3 years ago
My situation is the same as another person posting here. I ordered an Xbox one steering wheel on 11/24/16. I never received a confirmation of an email, but when I emailed the company, they sent an email back saying that the order was awaiting fulfillment. I sent another email back asking for a tracking number once the order was shipped. I get an email back stating that the order was shipped (no tracking number included). That email was sent on 11/29/16. I have since then sent several emails, politely asking for info on my shipment or a tracking number. I have had NO response. I get online to the website today....the website is no longer there. I am calling my bank on Monday to see if they can not help me with this matter. This was a Christmas present for my son and I am really bummed that he won't be getting it.
Review by Deezer3 years ago
I noticed they have since taken their site down, but I too was scammed. I placed an order for a Christmas gift on 11/22 and never received it. I emailed them twice with no response. I also looked up the address listed on their site and it's actually a variety type store, their address isn't even real.
I've filed an online complaint with internet crime, as well as disputing the charge on my credit card. Lesson learned, do not order from companies I don't know.
Review by Midwestar Derrow3 years ago
I ordered a compost tumbler for my sister for Christmas on Nov. 16, 2016. When it had not arrived by mid-December, I sent an email to them (email went through a third-party). I received an automated response that I would be contacted within 2 business days. Nothing. Sent another email - same results. Then sent a third email to their Returns/Refunds department using the email address on the web site. Nothing. Now the web site doesn't exist!
Review by Nitsana3 years ago
I ordered a set of books from Bigz Deal. I ordered on Sept. 30 and was supposed to receive my order in 2 to 3 days. I tried to contact customer service repeatedly for days. No one answered until Oct. 8. They told me that I would receive my order in 3 to 5 days. Oct. 15...nothing. I have contacted customer service again. Again no response. This is unacceptable.
Review by Danezha Schorn3 years ago
Took my order for over $80.00 never delivered the goods but was good at telling me over and over 3-5 business days until delivery. Good thing this was purchased using PayPal otherwise I would out. I don't think they ever ship anything
Review by Ewaryst3 years ago
My son ordered the Steering wheel for his XBOX ONE with his own money on Nov. 19th and he still hasn't received it. I have contacted them twice with no response and about a week ago I received an email asking to rate my experience with them, funny...... I went onto BIGZDEALS website to find the website was no longer, it had been shut down. We contacted paypal and filed a complaint with them, so they could go after to bigzdeals and hopefully get our money back, Paypal sent us a response that bigzdeals was not replying to them either, but they have given them tell the 26th to respond. Hopefully paypal atleast will give my son his money back. Just bull crap that people think its ok to steal from a 14 year old boy that worked hard to save his money for that steering wheel..........
Review by Melchezidek3 years ago
I ordered a product - shipping information said product ships within one to two business days from receipt of funds. I received an email indicating the money had been deposited - into a foreign Asian name. Product was ordered on Oct 18. Wrote several times and received a courteous but standardized reply each time, a day later. After writing a more firm note that I want to the tracking, Now, I stopped received notes back. November 5 the order is still unfulfilled. No one to talk to.
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