No problems with ordering from bigtree.nl. Orders are shipped from Germany but delivery was fast nonetheless. Ordered Thursday night around 24:00, received my order on Monday. Got an order confirmation and Track&Trace within minutes after ordering. Only small downside is that GLS doesn't specify a time slot for delivery, but that is just a very very minor thing.
Review by Dewou Suliveres10 months ago
Terrible customer experience and blatantly disrespectful of paying customers. Absolutely no sympathy for non delivery of the product and awful communication. People often order online because they are in a hurry or have deadlines for which they need a product. When the product still hadn’t arrived after a week and the courier company said they hadn’t received the package from them, they told me to be patient and wait a further 7 working days. When I asked for a refund, they refused in a rude mail quoting some fake EU consumer law and telling me the tracking number (that showed they’d never given the package to their couriers) was proof they’d fulfilled their obligations . They do not abide by their own terms of trade that you purchase under. There are plenty of alternatives, so please avoid these guys who don’t understand how online retail works and will be reluctant to refund your money if they fail to keep their end of the bargain. I still don’t have the product two weeks after first placing the order.
Review by Misoc1 year ago
Fast (3 working days), tracked delivery, reliable... price is best I could find from all webshops (for a Patagonia fleece I ordered), fully recommend.
Review by Oscars2 years ago
cheap’ price but horrible service and delivery. ordered a pair of outdoor pants for around €130.
delivery failed three times (address not complete according to gls but the complete address was filled out during order process!!) despite clear orders to leave it with one of the 9! neigbors in case of me not being home. had to call a german phone number to schedule new delivery. promises on promises but no delivery. Meanwhile Bigtree kept saying ‘its not our responsibility, we gave the parcel to the delivery service so it’s not our problem’ (the very service commissioned and paid for by Bigtree)
finally they sent a limping ‘express courier’ that was late by more than an hour to the agreed time. this guy hardly could be bothered to walk up the stairs to my front door and told me i should be glad because ‘normally they dont do stairs’ (the guts...)
will refrain from ever buying here again. shops like these should be banned by the authorities.
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