Ordered and paid 170 EUR on their website. After a week nothing happened so I contacted them. Totally unethical behaviour from Bigtree customer service. As on the website they advertised that product, and I purchased it and paid it, so they should have to ship the product. It was an error from the website they could not see the order, but they are responsible also for the proper maintenance of the website too. They accessed my credit card without processing the order which is illegal. Their reponse doesn't contain any suggestion how to resolve this issue, and not even a "sorry". They responded that the the product is not available anymore, so I won't receive it, and I should contact my bank to get my money back. Very unhelpful. Choose another website.
Review by Basarili8 months ago
15 days after ordering a rucksack from this site (shown as in stock and 2-5 days delivery), I still haven't received it. The tracking number they supplied showed it entering GLS tracking system as pre-advised. This happened the day after I bought the rucksack and this hasn't changed in two weeks. I have been contacting the retailer who said GLS returned it to them and that they have resent it. Their customer service is very slow and they atre untrustworthy. I have demanded a refund and if unsuccessful will send my card issuer after them.
Review by RajeshwarRao11 months ago
Poor. Stock wasn't updated so my payed order got cancelled after a few days.
Review by Jamesetta Chanade1 year ago
Den værste oplevelse til dato. De sender produktet men batteriet mangler!? men for at få et nyt produkt skal vi sende denne retur, dette er naturligvis ok, foreslog dog de sendte et batteri så de kunne spare retur frag, det vil de dog ikke, men de vil ikke refundere hele fragten. så ud af 50 euro som varen kostede komplet, kommer det til at koste yderlige 14 Euro mere at få det de skulle sende i første omgang. har nu skrevet frem og tilbage 30 gange på mail. og de bliver ved med at sige de kun refundere 15 Euro af retur fragte,. selv om det næsten koster det dobbelte.... Og det er deres fejl de har jo sendt en mangl fuld vare...
The worst experience to date. They ship the product but the battery is missing !? but to get a new product we have to send this return, which is obviously ok, but suggested they sent a battery so they could save the return freight, but they won´t do it like that, but they will not refund the entire freight either. So out of 50 euros as the product costed complete, it will cost a further 14 Euro more to get what they should have send in the first place. have now written back and forth 30 times by mail. and they keep saying they only refund 15 Euro of return freight. even though it almost costs twice that.... And it's their fault they've sent a short full item ...
Review by Habebur1 year ago
I cant tell you anything about the purchase cause it hasnt arrived.
I paid for 2-5 day postage yet when i contacted DHL they told me the company had paid for 8+ day postage and in fact i was advised my scheduled delivery date is 10 business days after i ordered them!
So already theres false advertising and a scam!
Hope the shoes fit,not looking forward to negotiating a return.
Review by Youhe1 year ago
last minute order late on Sunday evening, hoping to get a coat from Germany to UK in time for the following Friday to go on holiday. made a little note in the customer service box asking if they could ship asap. it was shipped the following morning and arrived at my door on the Wednesday!!
great product (mammut waterproof) and first class service. thanks
Review by GoonieGooGooDC2 years ago
I ordered a bag - but it doesn't seem like I will ever receive it.
I was informed that the shipping would take 2-5 business days.
Now I have waited 1 week, and the package has not yet been send.
The company has withdrawn my money, and it it impossible to get in contact with the company. They don't have a phonenumber to call, and they have no interest in responding to my e-mails :-/
Bigtree is rated 2.0 based on
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