Very, Very Poor Customer Service with Predatory Inflated Shipping Costs...
While searching for a Streamlight Sidewinder Rail Mount, I came across this company who advertised a very competitive price for this small item; it fits into the coin pocket of a pair of jeans. I any event during the checkout process I found that the S&H was going to double the cost of the mount so I called them in hopes of getting an adjustment from the automated S&H estimator. No such luck, in fact I was told that they really don't care to sell to the small purchaser and only cater to larger buyers. So why I asked do they offer single quantity items? the CSR evaded a direct answer by saying their business model does not included the individual buyer. As a result they are doubling the cost of a small item so as to discourage its purchase by individuals. He even recommended my checking Amazon or eBay. So it worked, I purchased on Amazon, got free shipping and when it's time to purchase for my entire unit I will not be shopping from Big Supply Shop, ever...
Review by Kadiman Gliatas4 years ago
Ordered 3 reels got only 2 in Dec. 2015. One was "backorder".
Told them don't want it.
Never got credit for it. Finally leverage my credit company and surprise
they sent it 3 months later.
Sent it back.
Should have gone through Amazon ($5.00/ea. more) with their superior customer service.
Review by Grivante Adibus4 years ago
After my bad experience with this seller, I wanted to write a review on their website. I couldn't! The system gave an error message every time I would try to "submit" it.
Now I know why all the reviews on their websites are positive. They're all rigged! I did some research and, sure enough, all the reviews of this seller on other websites are very negative.
Their rebuttal to the bad review given here is indicative of how professional they are, calling a customer "a liar" and "a cheat". Instead of focusing on the problem they resort to personal attacks.
Stay away from this company!!
Review by SupremClasDevastator Leifeste6 years ago
I searched everywhere for crossman glow in the dark BBs as that is what we used for our games. big supply has em for only $4 so I mm doing a shout out to endorse this website and keep em in business. I think it is great to be able to buy them for $4 instead of $10.
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5465 Randolph Road Suite B1